IBMS (Operative BMS) Support Analyst
- Toronto, ON, Canada
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Job Summary:
We are looking for an IBMS (Operative BMS) Support Analyst to provide application support in a helpdesk environment. The ideal candidate should have experience troubleshooting application issues, working with SQL databases, handling incidents, and supporting business operations across scheduling, ad sales, traffic, and billing modules.
Key Responsibilities:
- Provide L1/L2/L3 application support for IBMS (Operative BMS).
- Troubleshoot issues related to scheduling, ad sales, traffic, and billing modules.
- Handle incidents, service requests, and user queries using ticketing tools.
- Perform SQL-based troubleshooting, data validation, and database fixes.
- Investigate data inconsistencies and system integration issues.
- Conduct root cause analysis (RCA) and ensure compliance with SLAs.
- Support user access, system configurations, and minor enhancements.
- Collaborate with sales, traffic, finance, and technical teams to resolve issues.
Required Skills:
- Experience supporting IBMS (Operative BMS) applications.
- Knowledge of SQL and database troubleshooting.
- Experience with incident management and ticketing tools.
- Strong troubleshooting and problem-solving skills.
- Good communication and stakeholder management skills.
- Ability to work in a support environment and meet SLA requirements.
More about this job
Responsibilities
Provide L1/L2/L3 support for IBMS (Operative BMS), resolving incidents and user queries across scheduling, ad sales, traffic, and billing. Troubleshoot databases and integrations, perform data validation and fixes, conduct root cause analysis, and support system access and configurations while meeting SLAs.
Requirements
Experience supporting IBMS (Operative BMS) applications and knowledge of SQL and database troubleshooting are required. The role also calls for incident-management and ticketing experience, strong problem-solving and communication skills, stakeholder management, and the ability to meet SLA requirements.
Skills
- IBMS (Operative BMS) Application Support
- SQL
- Database Troubleshooting
- Incident Management
- Ticketing Tools
- Application Troubleshooting
- Data Validation
- Root Cause Analysis
- SLA Compliance
- User Access Support
- System Configuration
- Stakeholder Management
- Scheduling
- Ad Sales
- Traffic
- Billing
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
- Data & Analytics
Keywords
- IBMS
- Operative BMS
- Application Support
- Helpdesk
- SQL
- Database Troubleshooting
- Incident Management
- Ticketing Tools
- Scheduling
- Ad Sales
- Traffic
- Billing
- Data Validation
- Database Fixes
- Data Inconsistencies
- System Integration
- Root Cause Analysis
- SLA Compliance
- User Access
- System Configuration
- Minor Enhancements
- Stakeholder Management
- Sales
- Finance
- Technical Support