IBMS Support Analyst
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Role Overview
We are looking for an experienced IBMS (Operative BMS) Support Analyst to provide L1/L2/L3 application support in a helpdesk environment. The candidate should have strong knowledge of broadcast and media workflows, hands-on SQL troubleshooting skills, and experience resolving application and database issues.
Key Responsibilities
- Provide L1/L2/L3 support for the Operative IBMS/BMS system.
- Troubleshoot issues related to scheduling, ad sales, traffic, and billing modules.
- Manage incidents, service requests, and user queries through ticketing tools.
- Perform SQL queries, database troubleshooting, data validation, and data fixes.
- Investigate data inconsistencies and resolve system integration issues.
- Conduct root cause analysis (RCA) and ensure SLA compliance.
- Support user access, system configurations, and minor enhancements.
- Collaborate with sales, traffic, finance, and technical teams to resolve issues.
- Provide support for EUC and infrastructure-related issues, including VDI and VPN.
Required Skills
- Strong hands-on experience with Operative IBMS/BMS.
- Knowledge of broadcast/media workflows, including scheduling, ad sales, traffic, and billing.
- Mandatory hands-on experience with SQL and database troubleshooting.
- Experience in application support or a helpdesk environment.
- Familiarity with ServiceNow, JIRA, or similar ticketing tools.
- Understanding of system integrations and reporting tools.
- Basic knowledge of EUC and infrastructure environments, including VDI and VPN.
- Strong analytical, problem-solving, communication, and troubleshooting skills.
More about this job
Responsibilities
Provide L1/L2/L3 support for the Operative IBMS/BMS system, troubleshooting scheduling, ad sales, traffic, billing, application, and database issues. Manage tickets, perform SQL-based investigation and data fixes, conduct root cause analysis, support users and infrastructure, and collaborate with business and technical teams to meet SLAs.
Requirements
Requires hands-on experience with Operative IBMS/BMS, broadcast and media workflows, SQL, and database troubleshooting in an application support or helpdesk environment. Candidates should also be familiar with ticketing tools, system integrations and reporting, and basic EUC infrastructure such as VDI and VPN, with strong analytical, communication, and troubleshooting skills.
Skills
- Operative IBMS/BMS
- Broadcast and Media Workflows
- SQL
- Database Troubleshooting
- Application Support
- Incident Management
- Service Request Management
- Data Validation
- Data Fixes
- Root Cause Analysis
- System Integrations
- ServiceNow
- JIRA
- EUC Support
- VDI
- VPN
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Creative & Media
- Data & Analytics
Keywords
- Operative IBMS
- BMS
- Broadcast Workflows
- Media Workflows
- Scheduling
- Ad Sales
- Traffic
- Billing
- SQL
- Database Troubleshooting
- Application Support
- Helpdesk
- Ticketing Tools
- ServiceNow
- JIRA
- Data Validation
- Data Fixes
- System Integrations
- Reporting Tools
- Root Cause Analysis
- SLA Compliance
- User Access
- System Configuration
- EUC
- VDI
- VPN