Senior Zendesk Developer
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- Minimum 4 years of hands-on experience in Zendesk development, customization, and implementation.
- Posting language
- English
- Posted
Original job description
Job Description
We are looking for an experienced Zendesk Developer to support an enterprise customer service transformation program. The candidate will be responsible for designing, developing, customizing, integrating, and deploying Zendesk solutions to improve customer service operations and business workflows. The ideal candidate should have strong hands-on experience in Zendesk application development, API integrations, middleware connectivity, workflow configuration, and end-to-end implementation. The candidate should be capable of translating business requirements into scalable Zendesk solutions and supporting successful production deployments.
Required Skills & Experience
- Minimum 4 years of hands-on experience in Zendesk development, customization, and implementation.
- Strong knowledge of Zendesk platform capabilities, configuration, and application development.
- Experience with Zendesk APIs, REST APIs, and third-party system integrations.
- Hands-on experience designing and implementing middleware integrations and connecting Zendesk with enterprise applications.
- Experience configuring Zendesk workflows, triggers, automations, business rules, and ticket management processes.
- Ability to customize Zendesk solutions based on business and customer service requirements.
- Experience with end-to-end solution development, testing, deployment, and production support.
- Strong understanding of enterprise integration architecture and data flow between applications.
- Experience in at least one end-to-end Zendesk implementation or enterprise integration project is preferred.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work with business stakeholders, technical teams, and project teams to deliver solutions.
More about this job
Responsibilities
Design, develop, customize, integrate, and deploy Zendesk solutions to improve customer service operations and business workflows. Translate business requirements into scalable solutions and support production deployments.
Requirements
Requires at least four years of hands-on Zendesk development, customization, and implementation experience, including API and middleware integrations and workflow configuration. Candidates should have end-to-end solution delivery experience, strong troubleshooting skills, and the ability to collaborate with business and technical teams.
Skills
- Zendesk Development
- Zendesk Configuration
- Zendesk Customization
- Zendesk APIs
- REST APIs
- Third-Party Integrations
- Middleware Integrations
- Workflow Configuration
- Triggers and Automations
- Business Rules
- Ticket Management
- Enterprise Integration Architecture
- Solution Development
- Testing and Deployment
- Production Support
- Troubleshooting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Consulting
Keywords
- Zendesk
- Zendesk Development
- Zendesk APIs
- REST APIs
- Middleware
- Third-Party Integrations
- Enterprise Applications
- Enterprise Integration Architecture
- Data Flow
- Workflow Configuration
- Triggers
- Automations
- Business Rules
- Ticket Management
- Customer Service Operations
- Business Workflows
- Solution Development
- Testing
- Deployment
- Production Support
- End-to-End Implementation
- Troubleshooting
- Business Stakeholders
- IT Services and IT Consulting