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Tekgence Inc

Voice & Video Engineer

  • Calgary, AB, Canada

Contract

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Job details

Job type
Contract
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Experience
Minimum 5+ years of hands-on Cisco voice infrastructure experience.
Posting language
English
Posted

Original job description

We're Hiring: Voice & Video Engineer

📍 Location: Calgary, Alberta, Canada

🏢 Work Model: Hybrid

📄 Contract: Long-Term Contract

Role Overview:

We are seeking an experienced Voice & Video Engineer with strong expertise in Cisco voice infrastructure and Calabrio Contact Center solutions to support mission-critical call center and emergency dispatch operations.

Key Responsibilities:

  • Administer and troubleshoot Cisco UCCX, CUCM, and Cisco Finesse.
  • Manage Calabrio call recording, quality management, workforce scheduling, and reporting.
  • Configure call queues, routing strategies, agent assignments, and softphones.
  • Maintain voice infrastructure, including BVOIP, POTS, and PRI.
  • Implement disaster recovery plans, failover procedures, and contingency routing.
  • Support daily call center operations and drive infrastructure improvements.

Required Skills & Experience:

  • Minimum 5+ years of hands-on Cisco voice infrastructure experience.
  • Strong expertise in Cisco UCCX, CUCM, Finesse, and Calabrio Contact Center.
  • Experience with call queue management, IVR, softphones, and workforce optimization.
  • Knowledge of voice disaster recovery and mission-critical operations.
  • CCNA Collaboration or higher certification.

📩 Interested? Apply now or share your profile!

Thanks

Anuj Kumar | Tekgence India Pvt Ltd | Senior Technical Recruiter

Office: Contact: 4375249417- EXT – 312 ; anuj.kumar@tekgence.com

LinkedIn:- https://www.linkedin.com/in/anuj-kumar-chaudhary-a283b011a/

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More about this job

Responsibilities

Administer and troubleshoot Cisco UCCX, CUCM, and Finesse, and manage Calabrio call recording, quality management, workforce scheduling, and reporting. Configure call routing and agent tools, maintain voice infrastructure, support daily call center operations, and implement disaster recovery and failover procedures.

Requirements

Requires at least five years of hands-on Cisco voice infrastructure experience, with strong expertise in Cisco UCCX, CUCM, Finesse, and Calabrio Contact Center. Candidates should have experience with call queues, IVR, softphones, workforce optimization, and voice disaster recovery, plus a CCNA Collaboration certification or higher.

Skills

  • Cisco UCCX
  • Cisco CUCM
  • Cisco Finesse
  • Calabrio Contact Center
  • Call Queue Management
  • IVR
  • Softphones
  • Workforce Optimization
  • Call Recording
  • Quality Management
  • Voice Infrastructure
  • BVOIP
  • POTS
  • PRI
  • Disaster Recovery
  • Failover Procedures

Visa sponsorship

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Hiring contact

Anuj Kumar

Hiring contact email

anuj.kumar@tekgence.com

Categories

  • Technology
  • Engineering
  • Customer Service & Support

Keywords

  • Cisco UCCX
  • Cisco CUCM
  • Cisco Finesse
  • Calabrio Contact Center
  • Call Center
  • Emergency Dispatch
  • Call Recording
  • Quality Management
  • Workforce Scheduling
  • Reporting
  • Call Queues
  • Routing Strategies
  • Agent Assignments
  • Softphones
  • BVOIP
  • POTS
  • PRI
  • Disaster Recovery
  • Failover Procedures
  • Contingency Routing
  • IVR
  • Workforce Optimization
  • CCNA Collaboration
  • Cisco Voice Infrastructure
  • Mission-Critical Operations

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