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Customer Success Associate
Accord
Toronto, Ontario
Full-time
We're looking for a Customer Success Associate to own our start-up customer base and serve as the front line of customer experience at Accord. Owning a book of startups and inbound support…
Merchant Success Manager
FUEGO.io
NB · York, NB
Full-time
We are hiring our first Merchant Success Manager to own the post-launch relationship with FUEGO's customers. You are the person they call when they have a question, a request, or a problem.…
Key Account Manager, End Customer – Canada
Axis Communications
Calgary, AB · BC
Full-time
We are seeking an experienced and results-driven Key Account Manager, End Customer (KAM) to lead and grow a portfolio of Axis Communications’ most strategic end-customer relationships…
Director (Head) of Customer Success Management
Portless
Canada
Full-time
As Director (Head) of Customer Success Management, you own the post-launch merchant relationship for every Portless merchant and the team that delivers it. You lead the Customer Success…
Director (Head) of Customer Success Management
Portless
Remote, Canada
Remote
As Director (Head) of Customer Success Management, you own the post-launch merchant relationship for every Portless merchant and the team that delivers it. You lead the Customer Success…
Customer Value Manager
Tekion
Remote, Canada
$94,000 to $117,000 CAD / year
Full-time · Remote
The Customer Value Manager is the primary owner of the customer relationship and long-term success of assigned dealership accounts within Tekion’s Customer Value Services organization. This…
Customer Field Marketing Manager
Coveo
Canada
Develop and execute regional customer marketing programs, including executive dinners, roundtables, advisory sessions, and customer events that strengthen relationships with strategic…
Head of Strategic Accounts & Commercial Partnerships
Biocon Biologics
ON · Ontario, Canada
Full-time
The successful candidate will lead the company's engagement with distributors, wholesalers, specialty pharmacies, buying groups, and other strategic retail accounts while working closely…
Customer Development Manager - Vancouver, BC
Maptek
Vancouver, British Columbia
Full-time
The Customer Development Manager - Canada will be part of the North America Customer Success Team and will work with the rest of the Customer Success Organization to identify and prioritize…
Customer Development Manager - Vancouver, BC
Maptek
Vancouver, BC
Full-time
The Customer Development Manager - Canada will be part of the North America Customer Success Team and will work with the rest of the Customer Success Organization to identify and prioritize…
Customer Success Engineer
Burq, Inc.
Remote, Canada
Full-time · Remote
The Customer Success Engineer owns the technical and commercial health of Burq’s most important customers - particularly our enterprise accounts. You are the person a customer’s engineering…
Key Account Manager, End Customer - Eastern Canada
Axis Communications
Montreal, QC · Quebec, QC
Full-time
We are seeking an experienced and results-driven Key Account Manager, End Customer (KAM) to lead and grow a portfolio of Axis Communications’ most strategic end-customer relationships…
Strategic Account Manager
Future Electronics
Vancouver, BC
Full-time
As a Strategic Account Manager, you will be responsible for developing new Future Electronics customers while maintaining and delighting current customers within your local geography. You…
Added 1 day ago
Program Manager, National Accounts
Securitas Technology Canada Corporation
Canada
$85,000 to $95,000 CAD / year
Full-time
Collaborate with District Managers and Directors to align on reporting, performance improvement initiatives, and strategies to support customer success.
Responsable de flotte client | Customer Fleet Manager
Pratt & Whitney
Longueuil, QC
Full-time
Responsable de flotte client | Customer Fleet Manager
RTX
Longueuil, QC
Full-time
Strategic Account Manager
Finning
Calgary, AB · Edmonton, AB
Full-time
Are you a relationship-driven sales professional who excels at building strategic partnerships and delivering measurable business results? Finning Canada is seeking a Strategic Accounts…
National Accounts Manager
White Cap
Remote, Canada
Full-time · Remote
Responsible for overseeing the relationship of our largest national customers by working with their corporate decision makers and White Cap stakeholders to drive sales growth. The National…
Head of Customer Success, Support and Professional Services
Rockstar
Remote, Canada
Remote
This is a people-management role first. You will lead a team of seven (two Customer Success Managers as direct reports plus a five-person Support and Professional Services team) and you own…
Customer Support Manager
Brambles
Mississauga, ON
Full-time
Are you ready to take on a dynamic role that puts you at the heart of customer success? As a Customer Support Manager at CHEP Canada, you’ll be the primary point of contact for accounts,…
Strategic Account Manager - Large Market
Staples Inc.
Mississauga, ON
Full-time
The Strategic Account Manager (SAM) is responsible for delivering on sales and profitability quota targets, exceeding organizational strategic selling objectives and retaining, penetrating…
Customer Marketing Manager
CooperVision
Richmond Hill, ON
Full-time
The Customer Marketing Manager (hereafter “the role”) will be responsible for the development, socialization, and execution of actionable insights and strategies to profitably grow…
Customer Marketing Manager
CooperCompanies
Richmond Hill, ON
Full-time
The Customer Marketing Manager (hereafter “the role”) will be responsible for the development, socialization, and execution of actionable insights and strategies to profitably grow…
Added 1 day ago
Partner Success Manager
Xodus Travel Services Inc.
Windsor, ON
$90,000 to $110,000 CAD / year
Full-time
The Partner Success Manager serves as the primary relationship manager for assigned clients and strategic partners, ensuring an exceptional service experience and long-term business…
Added 1 day ago
Partner Success Manager
Xodus Travel Services Inc.
Windsor, ON
$90,000 to $110,000 CAD / year
Full-time
The Partner Success Manager serves as the primary relationship manager for assigned clients and strategic partners, ensuring an exceptional service experience and long-term business…

Tekion

Customer Value Manager

Remote, Canada

Pay: $94,000 to $117,000 CAD / year
Job type: Full-time
Workplace: Remote

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Customer Value Manager serves as the primary owner of dealership accounts, responsible for developing strategic value plans and ensuring measurable outcomes. They lead outcome-focused value reviews and collaborate cross-functionally to drive platform adoption and long-term customer success.

Requirements

Candidates should have 3–5 years of experience in customer-facing roles within a SaaS environment, with strong analytical skills and the ability to manage executive relationships. A bachelor's degree in business, operations, or a related field is preferred, along with familiarity with CRM and business intelligence tools.

Experience

2 to 5 years

Education

bachelor degree

Working hours

40 hours per week

Skills

Account management
Customer success
SaaS
Strategic planning
Data analysis
Relationship management
Automotive industry
Salesforce
Tableau
Looker
Power BI
Business intelligence
Consulting
Project management
Communication skills

Benefits

Competitive compensation
Stock options
Medical coverage
Dental coverage
Vision coverage

Remote locations

British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Value Manager
SaaS
Automotive Retail Cloud
Account Management
Customer Success
Salesforce
Tableau
Looker
Power BI
Dealer Maturity Model
Business Intelligence
Data Analysis
Strategic Planning
Relationship Management
Automotive Industry
Consulting
Portfolio Management
Renewal Forecasting
Value Reviews
Cloud-native platform

Original job description

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Introduction:

The Customer Value Manager is the primary owner of the customer relationship and long-term success of assigned dealership accounts within Tekion’s Customer Value Services organization. This is not a support role with a retention overlay. It is a strategic value leadership role responsible for understanding each dealer’s business goals, connecting those goals to measurable outcomes within the Tekion platform, and ensuring value is visible, documented, and expanding over time. The Customer Value Manager serves as the strategic quarterback for every account in the portfolio. This role leads the ongoing customer relationship across operational and executive stakeholders, owns the Customer Value Plan (CVP) for each account, drives outcome-focused Value Reviews, maintains visibility into portfolio health and risk, and helps ensure renewals and expansion opportunities are supported by a clear, data-backed value narrative. The Customer Value Manager partners closely with Customer Value Architects, who provide product expertise and maturity diagnostics, and with Virtual Value Managers, who help support account activity between strategic touchpoints. Together, these roles help close the gap between what a dealer purchased and the value they are actually realizing.

Key Roles and Responsibilities:

Own the customer relationship across assigned dealership accounts, building and maintaining trusted relationships with operational contacts, general managers, dealer principals, and other key stakeholders
Develop, maintain, and execute a Customer Value Plan for every account in the portfolio, ensuring plans remain current, actionable, and aligned to dealer priorities and business outcomes
Lead regular Value Reviews that replace traditional QBRs with structured, outcome-focused conversations grounded in dealer performance, platform adoption, operational progress, and realized value
Partner with Customer Value Architects (CVAs) to interpret Dealer Maturity Model (DMM) positioning, product adoption data, workflow maturity, and module utilization in order to shape account strategy and identify value gaps
Translate platform usage, operational performance, and maturity progress into a compelling value narrative that helps customers understand where they are realizing value and where additional opportunity exists
Maintain visibility into portfolio health through active management of account health indicators, maturity assessments, customer risks, renewal status, and expansion potential
Forecast renewal readiness across the portfolio, ensuring each renewal is anticipated, supported by documented evidence of realized value, and aligned with Sales-led execution
Identify and surface expansion opportunities in partnership with Sales by understanding customer needs, value realization progress, operational gaps, and growth potential across accounts
Represent the voice of the customer internally by escalating risks, highlighting friction points, advocating for improvements, and informing internal priorities that improve customer outcomes
Partner with Virtual Value Managers (VVMs) to ensure account documentation, operational support activity, weekly account digests, and proactive dealer touchpoints help reinforce broader customer strategy
Ensure Customer Value Plan documentation, account records, and customer interaction history remain current, accurate, and useful for internal alignment and execution
Monitor customer progress against agreed goals and maturity milestones, helping dealers move forward in a structured way across the Tekion Dealer Maturity Model
Coordinate cross-functionally with Sales, Product, Support, Enablement, Implementations, and other internal teams as needed to remove blockers, align account strategy, and improve customer outcomes
Operate effectively in a high-growth environment where portfolio size, segment design, account structures, and team configurations may evolve over time
Travel to dealership sites and customer engagement events as needed to strengthen relationships, support value conversations, and improve understanding of dealer operations
Support broader Customer Value Services goals by improving retention readiness, expansion visibility, customer trust, and measurable value realization across the portfolio

Basic Qualifications:

Bachelor’s degree in Business, Operations, Automotive Management, Communications, or related field preferred; equivalent relevant experience accepted in lieu of degree
3–5 years of experience in customer value, account management, client-facing consulting, or a related customer-facing role in a SaaS environment
Demonstrated ability to manage executive relationships and lead value-focused conversations with dealer principals, general managers, or comparable senior customer stakeholders
Strong analytical instincts, including the ability to review performance data, adoption trends, and operational signals and translate them into a compelling customer value narrative
Experience developing account plans, success plans, value plans, or comparable structured customer engagement strategies preferred
Experience forecasting account health, renewal risk, or expansion opportunity across a portfolio preferred
Experience collaborating cross-functionally with Sales, Product, Support, Enablement, or similar internal teams to improve customer outcomes
Familiarity with CRM platforms such as Salesforce preferred
Familiarity with business intelligence and reporting tools such as Tableau, Looker, or Power BI preferred
Automotive industry experience or familiarity with dealership operations strongly preferred
Ability and willingness to travel up to 50% for dealership visits, onsite engagement, and customer events
Strong written and verbal communication skills, including the ability to lead executive conversations and prepare clear internal account context
Ability to operate effectively in a fast-paced, high-growth environment with shifting priorities, portfolio needs, and organizational structures

Perks & Benefits

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development

Current Tekion Employees: Please apply via the Internal Job Board in Ashby

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

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