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Added 7 mins ago
BI
Business Development Specialist (Inside Sales)
BMO Insurance
Winnipeg, MB
- Full-time
Provides monthly reporting of sales results for MGAs and brokers, and generates discussions on more productive business development opportunities.
Added 7 mins ago
UO
UService Service Advisor - Finance
University of Calgary
Calgary, AB
- Full-time
The position requires Finance-service knowledge, sound judgment, discretion, and the ability to apply research and analysis to routine and moderately complex inquiries. The Advisor works…
Added 7 mins ago
UO
Manager, Professional Development, Faculty of Social Work
University of Calgary
Calgary, AB
- Full-time
Manage the design and implementation of quality revenue-generating professional development, events involving high-caliber academic experts, senior government officials, private sector…
Added 7 mins ago
UO
Financial Analyst, Research Accounting
University of Calgary
Calgary, AB
- Full-time
The Analyst, Research Accounting reports to the Manager, Research Accounting. The Analyst position plays an important role in the delivery of Research Accounting Finance support to…
Added 7 mins ago
BI
Business Development Specialist (Inside Sales)
BMO Insurance
Vancouver, BC
- Full-time
Provides monthly reporting of sales results for MGAs and brokers, and generates discussions on more productive business development opportunities.
Added 7 mins ago
BI
Business Development Specialist (Inside Sales) - Asian Markets
BMO Insurance
Vancouver, BC
- Full-time
Provides monthly reporting of sales results for MGAs and brokers, and generates discussions on more productive business development opportunities.
Added 7 mins ago
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Aftermarket Service Manager (Onsite)
Collins Aerospace
Oakville, ON
- Full-time
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our…
Added 7 mins ago
CC
Manager, Public Practice
Cahill CPA LLP
North Vancouver, BC
- Full-time
We are looking for an experienced Manager, Public Practice to join our team at our Lower Lonsdale office in North Vancouver. This is a client-facing leadership role for a CPA who enjoys…
Added 7 mins ago
BI
Business Development Specialist (Inside Sales)
BMO Insurance
Saskatoon, SK
- Full-time
Provides monthly reporting of sales results for MGAs and brokers, and generates discussions on more productive business development opportunities.
Added 9 mins ago
Senior Manager, Guest Experience
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Great events are built on exceptional experiences. We're looking for a strategic, people-focused Senior Manager, Guest Experience to lead our guest experience function and shape how guests…
Added 9 mins ago
Office Administrator
Harvest Operations Corp.
Calgary, AB
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CF
SEO Specialist
Cubicle Fugitive
Hamilton, ON
- Full-time
Set strategy and collaborate. Work with our Head of Technology and Senior Manager, Brand and Marketing Strategy, to develop SEO, GEO, and content strategies aligned with clients' business…
Added 11 mins ago
AC
Catering Services Manager
Aramark Canada
Ottawa, ON
- Full-time
Reporting to the Director of Suites + Catering Hospitality, The Catering Hospitality Services Manager is a leadership position which manages all aspects of catering solutions and special…
Added 27 mins ago
SA
Airside Experience Specialist - YVR
Signature Aviation
Richmond, BC
- Full-time
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 27 mins ago
AI
Sales Consultant - Brantford Honda
AutoCanada Inc.
Brantford, ON
- $60,000 to $110,000 CAD / year
- Full-time
Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible, striving for perfection with each…
Added 27 mins ago
GF
Business Development Coordinator
General Fusion Inc
Richmond, BC
- $70,000 to $80,000 CAD / year
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Attend conferences and industry events to support science communication and business development efforts
Added 41 mins ago
SN
ATEC Program Coordinator
Shuswap Nation Tribal Council
Kamloops, BC
- Full-time
SNTC is seeking an organized, service-oriented Program Coordinator to support the Aboriginal Training and Employment Centre (ATEC) and the delivery of Indigenous Skills and Employment…
Added 41 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 41 mins ago
CF
SEO Specialist
Cubicle Fugitive Inc.
Hamilton, ON
- Full-time
Set strategy and collaborate. Work with our Head of Technology and Senior Manager, Brand and Marketing Strategy, to develop SEO, GEO, and content strategies aligned with clients' business…
Added 41 mins ago
HO
Office Administrator
Harvest Operations Corp.
Calgary, AB
- Full-time
…of Calgary, offering exposure to conventional upstream oil and natural gas production and SAGD operations. We are focused on identifying opportunities to create and deliver value with an…
Added 41 mins ago
R
Manager Business Markets
RBC
Surrey, BC
- Full-time
You will lead a best-in-class business markets team to maximize RBC’s position in the market and bring the best of RBC to businesses and their owners. You will coach your team to deliver an…
Added 41 mins ago
B
Business Development Specialist (Inside Sales)
BMO
Vancouver, BC · WGA
- Full-time
Provides monthly reporting of sales results for MGAs and brokers, and generates discussions on more productive business development opportunities.
Added 41 mins ago
B
Business Development Specialist (Inside Sales)
BMO
Winnipeg, MB · Saskatoon, SK
- Full-time
Provides monthly reporting of sales results for MGAs and brokers, and generates discussions on more productive business development opportunities.
Added 41 mins ago
B
Business Development Specialist (Inside Sales) - Asian Markets
BMO
Vancouver, BC · WGA
- Full-time
Provides monthly reporting of sales results for MGAs and brokers, and generates discussions on more productive business development opportunities.
Added 43 mins ago
Bilingual (Fr/En) Litigation Assistant
The Canada Life Assurance Company
Montreal, QC
Canada Life has an exciting opportunity for a Legal assistant to join our Litigation team. Reporting to the Associate Manager, Litigation Operations, you will provide administrative and…

Tekion

Customer Value Manager - Ontario

Remote, Canada

Remote

$94,000 to $117,000 CAD / year · Full-time

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Job details

Pay: $94,000 to $117,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 3–5 years of experience in customer value, account management, client-facing consulting, or a related customer-facing role in a SaaS environment
Posting language: English
Posted: Sep 25, 2026

Original job description

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Introduction:

The Customer Value Manager is the primary owner of the customer relationship and long-term success of assigned dealership accounts within Tekion’s Customer Value Services organization. This is not a support role with a retention overlay. It is a strategic value leadership role responsible for understanding each dealer’s business goals, connecting those goals to measurable outcomes within the Tekion platform, and ensuring value is visible, documented, and expanding over time. The Customer Value Manager serves as the strategic quarterback for every account in the portfolio. This role leads the ongoing customer relationship across operational and executive stakeholders, owns the Customer Value Plan (CVP) for each account, drives outcome-focused Value Reviews, maintains visibility into portfolio health and risk, and helps ensure renewals and expansion opportunities are supported by a clear, data-backed value narrative. The Customer Value Manager partners closely with Customer Value Architects, who provide product expertise and maturity diagnostics, and with Virtual Value Managers, who help support account activity between strategic touchpoints. Together, these roles help close the gap between what a dealer purchased and the value they are actually realizing.

Key Roles and Responsibilities:

Own the customer relationship across assigned dealership accounts, building and maintaining trusted relationships with operational contacts, general managers, dealer principals, and other key stakeholders
Develop, maintain, and execute a Customer Value Plan for every account in the portfolio, ensuring plans remain current, actionable, and aligned to dealer priorities and business outcomes
Lead regular Value Reviews that replace traditional QBRs with structured, outcome-focused conversations grounded in dealer performance, platform adoption, operational progress, and realized value
Partner with Customer Value Architects (CVAs) to interpret Dealer Maturity Model (DMM) positioning, product adoption data, workflow maturity, and module utilization in order to shape account strategy and identify value gaps
Translate platform usage, operational performance, and maturity progress into a compelling value narrative that helps customers understand where they are realizing value and where additional opportunity exists
Maintain visibility into portfolio health through active management of account health indicators, maturity assessments, customer risks, renewal status, and expansion potential
Forecast renewal readiness across the portfolio, ensuring each renewal is anticipated, supported by documented evidence of realized value, and aligned with Sales-led execution
Identify and surface expansion opportunities in partnership with Sales by understanding customer needs, value realization progress, operational gaps, and growth potential across accounts
Represent the voice of the customer internally by escalating risks, highlighting friction points, advocating for improvements, and informing internal priorities that improve customer outcomes
Partner with Virtual Value Managers (VVMs) to ensure account documentation, operational support activity, weekly account digests, and proactive dealer touchpoints help reinforce broader customer strategy
Ensure Customer Value Plan documentation, account records, and customer interaction history remain current, accurate, and useful for internal alignment and execution
Monitor customer progress against agreed goals and maturity milestones, helping dealers move forward in a structured way across the Tekion Dealer Maturity Model
Coordinate cross-functionally with Sales, Product, Support, Enablement, Implementations, and other internal teams as needed to remove blockers, align account strategy, and improve customer outcomes
Operate effectively in a high-growth environment where portfolio size, segment design, account structures, and team configurations may evolve over time
Travel to dealership sites and customer engagement events as needed to strengthen relationships, support value conversations, and improve understanding of dealer operations
Support broader Customer Value Services goals by improving retention readiness, expansion visibility, customer trust, and measurable value realization across the portfolio

Basic Qualifications:

Bachelor’s degree in Business, Operations, Automotive Management, Communications, or related field preferred; equivalent relevant experience accepted in lieu of degree
3–5 years of experience in customer value, account management, client-facing consulting, or a related customer-facing role in a SaaS environment
Demonstrated ability to manage executive relationships and lead value-focused conversations with dealer principals, general managers, or comparable senior customer stakeholders
Strong analytical instincts, including the ability to review performance data, adoption trends, and operational signals and translate them into a compelling customer value narrative
Experience developing account plans, success plans, value plans, or comparable structured customer engagement strategies preferred
Experience forecasting account health, renewal risk, or expansion opportunity across a portfolio preferred
Experience collaborating cross-functionally with Sales, Product, Support, Enablement, or similar internal teams to improve customer outcomes
Familiarity with CRM platforms such as Salesforce preferred
Familiarity with business intelligence and reporting tools such as Tableau, Looker, or Power BI preferred
Automotive industry experience or familiarity with dealership operations strongly preferred
Ability and willingness to travel up to 50% for dealership visits, onsite engagement, and customer events
Strong written and verbal communication skills, including the ability to lead executive conversations and prepare clear internal account context
Ability to operate effectively in a fast-paced, high-growth environment with shifting priorities, portfolio needs, and organizational structures

Perks & Benefits

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development

Current Tekion Employees: Please apply via the Internal Job Board in Ashby

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

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More about this job

Responsibilities

The Customer Value Manager serves as the primary owner of customer relationships, responsible for developing and executing strategic value plans for dealership accounts. They lead outcome-focused reviews, monitor portfolio health, and collaborate cross-functionally to ensure customers realize measurable value from the Tekion platform.

Requirements

Candidates should have 3–5 years of experience in customer value, account management, or consulting within a SaaS environment. A bachelor's degree in business, operations, or a related field is preferred, along with strong analytical skills and familiarity with automotive dealership operations.

Skills

Account management
Customer success
Strategic planning
Relationship management
Data analysis
Automotive industry knowledge
SaaS
Salesforce
Tableau
Looker
Power BI
Communication skills
Consulting
Business intelligence
Operational strategy

Benefits

Competitive compensation
Stock options
Medical coverage
Dental coverage
Vision coverage

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Value Manager
SaaS
Automotive Retail Cloud
Account Management
Customer Success
Dealer Maturity Model
Salesforce
Tableau
Looker
Power BI
Business Intelligence
Data Analysis
Strategic Planning
Relationship Management
Automotive Industry
Dealership Operations
Customer Engagement
Value Reviews
Portfolio Management
Cloud-native platform

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