Application Support Specialist
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Application Support Manager
"Application Support Manager
Must Have Skills
Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.
Experience working in the banking industry.
Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.
Strong experience in incident management, problem management, change management, and service level management.
Strong interpersonal and communication skills to build and maintain client relationships.
Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
Ability to analyze complex situations, identify problems, and propose effective solutions.
Continuous improvement mindset.
Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
More about this job
Responsibilities
Lead application support for Microsoft technology stacks, including Windows and .NET, and oversee effective service delivery. Manage incidents, problems, changes, service levels, client relationships, and improvement initiatives.
Requirements
Requires extensive application support leadership experience with Microsoft technologies and experience in the banking industry. Candidates should have strong ITIL and service management knowledge, project management and analytical skills, and the ability to manage client expectations and drive continuous improvement.
Skills
- Application Support
- Microsoft Windows
- .NET
- IT Systems and Infrastructure
- Banking Industry Experience
- ITIL
- Service Management
- Incident Management
- Problem Management
- Change Management
- Service Level Management
- Project Management
- Problem-Solving
- Continuous Improvement
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Management & Leadership
- Software
Keywords
- Application Support
- Microsoft Windows
- .NET
- IT Systems
- IT Infrastructure
- Banking
- ITIL
- Service Management
- Service Delivery
- Incident Management
- Problem Management
- Change Management
- Service Level Management
- Client Relationships
- Client Satisfaction
- Project Management
- Resource Coordination
- Timeline Management
- Deliverables
- Problem-Solving
- Process Improvement
- Efficiency