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Added 12 mins ago
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Growth Operations Manager
nesto
Montreal, QC
- Full-time
…required to wield influence to win challenging business cases and lead the change management for the changes you are implementing. Underpinned by a strong sense of ownership, your willpower…
Added 12 mins ago
OW
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman
Toronto, ON
- Full-time
…solutions that win. We modernize technology and harness value from data and analytics. We build resilience so our clients are ready for tomorrow’s risks and optimize operations for the…
Added 12 mins ago
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Senior Analyst, Marketing Science
PHD
Toronto, ON
- Full-time
Lead a small team of Analysts and draw from wider Data Analytics resources within the organization, including Data Engineering
Added 12 mins ago
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Finance Manager
BGIS
Markham, ON
- Full-time
Lead a review of existing finance and accounting processes to identify opportunities for streamlining or improving effectiveness of Client Reporting
Added 27 mins ago
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Precision Ag Specialist_CA
Brandt Group of Companies
Saskatoon, SK
- Full-time
…at the field level, driving technology adoption, supporting data services, and training store teams. This role promotes the latest solutions to improve customer operations and ensure…
Added 27 mins ago
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Insights & Analytics Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
The Manager, Insights & Analytics provides commercial decision support to the Canadian commercial organization, turning commercial, CRM, omnichannel, market, and customer data into insight…
Added 27 mins ago
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Business Analyst III
Seaspan
North Vancouver, BC
- Full-time
Knowledge of Business Intelligence, reporting, analytics, and data-driven decision making.
Added 42 mins ago
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Senior IT Auditor
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Lead and conduct audit engagements and follow-up reviews as determined by the internal audit plan. These may include system control reviews of business applications and IT infrastructure,…
Added 42 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…planning, implementation and operation of an enterprise-scale data integration solution for the University of British Columbia that transforms the processes and systems by which data is…
Added 42 mins ago
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Manager, Community Services
WINS (Women In Need Society)
Calgary, AB
- Full-time
Develop and lead program evaluations, including logic models, outcomes, indicators, surveys, and other data-collection tools.
Added 42 mins ago
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Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Passionate about digital marketing, data, and innovation, this individual leverages their expertise to develop high-performing strategies that generate a tangible impact on our business…
Added 42 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 42 mins ago
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Director, Employee and Labour Relations
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Define the strategic direction for employee and labour relations and lead an integrated labour relations plan aligned with institutional priorities.
Added 42 mins ago
VC
Right of Way Project Controls Administrator
Valard Construction
AB · Edmonton, AB
- Full-time
…project systems (InEight, Ecosys, GISCloud, RowAmps and our GIS data tools) set up, connected and working for the people who use them, and will lead one area for the whole group (such as…
Added 42 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
PF
Finance Integration Lead
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
We have an exciting opportunity for a full-time temporary Finance Integration Lead to join our Finance team in Langley, BC.
Added 43 mins ago
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Associate, Supervision and Governance, Business Management, Corporate & Investment Banking
TD
Toronto, ON
- Full-time
Execution lead on control with Corporate and Investment Banking front line professionals to ensure the business has adequately considered, managed, and mitigated risks in day-to-day…
Added 43 mins ago
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Markets Treasury – Lead Business Analyst, Vice President
Citi
Mississauga, ON
- Full-time
Lead business-critical technology delivery at the heart of Citi's Markets Treasury business as a Lead Business Analyst, where you will own the end-to-end lifecycle of Money Market global…
Added 57 mins ago
GA
Customer Success Manager, Enterprise
GC AI
Canada
- Full-time
Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up.
Added 58 mins ago
FG
Product Manager I, Commercial
FIS Global
Markham, ON
- Full-time
- Other
Lead product discovery, requirements gathering and solution design with financial institutions, credit unions, merchants and payment ecosystem partners.
Added 58 mins ago
PC
Cloud Infrastructure Engineer, Senior Associate
Pwc Canada
Ottawa, ON · Toronto, ON
- Full-time
At PwC, our people in data management focus on organising and maintaining data to enable accuracy and accessibility for effective decision-making. These individuals handle data governance,…
Added 1 hour ago
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AI Strategist
Cognizant
Toronto, ON
- Full-time
Reporting to the 3Cloud Chief AI Officer, the Strategist will also serve as Deputy Chief AI Officer and lead 3Cloud’s cross-service-line AI Center of Excellence. The role is jointly aligned…
Added 1 hour ago
SH
Business Analyst
SE Health
Markham, ON
- Full-time
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…
Added 1 hour ago
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Senior Business Analyst
SE Health
Markham, ON
- Full-time
Lead end‑to‑end business analysis activities for initiatives with significant complexity, integration, or ambiguity.
Added 1 hour ago
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Executive Producer, Publishing (English Services) (On-Site)
Radio-Canada
Toronto, ON
- Full-time
CBC News is seeking an Executive Producer of Publishing to lead the team responsible for curating CBCNews.ca and the CBC News app, strengthening digital story packaging and guiding…

Tekshapers

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Key Responsibilities -

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.

Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies -

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, assess risks, maintain design documentation, and provide technical leadership across implementation and deployment.

Requirements

Requires deep hands-on expertise in ServiceNow architecture, AIOps, ITOM, CMDB, service topology, and ITSM, along with experience integrating enterprise monitoring and operational platforms. Candidates should also have strong knowledge of APIs, IntegrationHub, MID Server, automation capabilities, scalable platform governance, and demonstrated architectural leadership and communication skills.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
CMDB
Common Service Data Model
Event Correlation
REST and SOAP APIs
IntegrationHub
MID Server
Flow Designer
ITSM
Architecture Governance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
CMDB
Common Service Data Model
Configuration Items
Service Topology
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Architecture Governance
Security Controls

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