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Added 2 mins ago
LH
2600001909 - Sr. Digital Solutions Developer
Lakeridge Health
Whitby, ON
- Internship
Experience leading or mentoring developers, including setting coding standards, conducting code reviews, and introducing practices such as Agile delivery, automated testing, and CI/CD.
Added 17 mins ago
LE
Builder Project Sales Manager - Home Appliance / Single Family Builder
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
Support Single Family Builder sales, experience with selling Luxury appliance brands to developers and dealers is an asset
Added 17 mins ago
A
Senior Full Stack Developer
Affinity
BC · British Columbia, Canada
- Contract
On behalf of our client, Affinity is seeking Senior Full Stack Developers.
Added 17 mins ago
GT
Senior Business Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $72 CAD / hour
- Contract
Solution Design Support: Collaborate with product owners, architects, and developers to evaluate solution options, validate technical feasibility, and refine non-functional requirements…
Added 17 mins ago
CT
CONSTRUCTION MANAGER – CONSTRUCTION ADMINISTRATION
Construction Talent Inc.
ON · Ontario, Canada
- Full-time
Build and maintain relationships with municipalities, developers, contractors and clients.
Added 18 mins ago
G
Schedule Manager
GagaMuller
Merritt, BC
- Full-time
With a proven track record working alongside global technology leaders and data centre developers, we combine local expertise with global standards to ensure projects are delivered on time,…
Added 18 mins ago
A
Functional Analyst (EAM)
Affinity
Calgary, AB
- Contract
Work with architecture, delivery teams, developers, integration resources, and managed service providers to ensure solutions meet enterprise standards and operational requirements.
Added 18 mins ago
ZS
ETL Lead Developer
Zodiac Solutions, Inc
Mississauga, ON
- Full-time
Resource also required knowledge in ETL process and develop the SSIS packages.Ability to lead the team of developers and mentor as needed.
Added 18 mins ago
BR
DevOps Engineer
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- $113,900 to $147,400 CAD / year
- Full-time
Added 18 mins ago
LS
Business Development Manager – OEM Manufacturer (HVAC, Hydronics and Ventilation)
Lock Search Group
Vancouver, BC
- Full-time
…this strategic sales position is targeting and partnering with Developers and Mechanical Engineering firms in BC. Not a role that involves project management, administration and busy work…
Added 18 mins ago
G
Schedule Manager
GagaMuller
Kamloops, BC
- Full-time
With a proven track record working alongside global technology leaders and data centre developers, we combine local expertise with global standards to ensure projects are delivered on time,…
Added 18 mins ago
S
User Interface Specialist (UX/UI)
Stingray
Montreal, QC
- Full-time
Collaborate with developers and Product Managers to implement proposed improvements
Added 18 mins ago
T
Manager, Delivery Lead / Project Manager - Gen AI and Software Delivery
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
Partner with architects, developers, product owners and client stakeholders to define scope, success criteria and priorities
Added 18 mins ago
E
Spécialiste IA et automatisation de processus
EXFO
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Collaborate with MLOps developers to evolve our agentic platform by identifying needs related to connectors, orchestration, permissions and integration.
Added 18 mins ago
PP
Creative Director (Digital Play)
Pok Pok
Toronto, ON
- Full-time
…the Pok Pok app, working closely with artists, designers and developers to bring new toys and experiences to life. You'll work closely with and report to our VP of Product & Creative…
Added 18 mins ago
Marketing Coordinator
Audiokinetic
Montreal, QC
…strategic partner to the world’s largest interactive media developers and OEMs, Audiokinetic has a long-established ecosystem of allies within the audio industry and amongst platform…
Added 33 mins ago
T
SAP BTP Full-Stack and Integration Developer
Talan
Toronto, ON · Montreal, Québec
- $135,000 to $175,000 CAD / year
- Full-time
Expand the practice’s reusable components, templates, and code samples, and support the onboarding of new developers.
Added 33 mins ago
CO
Temporary Planning Clerk - 12 Month Contract
County of Grande Prairie No. 1
Clairmont, AB
- Full-time
…Development Services customers including applicants, landowners, developers, and agencies in the areas of land use and building construction matters. A Planning Clerk is able to explain the…
Added 47 mins ago
T
SAP BTP Full-Stack and Integration Developer
Talan
Toronto, ON
- $135,000 to $175,000 CAD / year
- Full-time
Expand the practice’s reusable components, templates, and code samples, and support the onboarding of new developers.
Added 47 mins ago
G
MEP Project Manager
GagaMuller
Kamloops, BC
- Full-time
With a proven track record working alongside global technology leaders and data center developers, we combine local expertise with global standards to ensure projects are delivered on time,…
Added 47 mins ago
G
Project Manager (Substations)
GagaMuller
Regina, SK
- Full-time
With a proven track record working alongside global technology leaders and data centre developers, we combine local expertise with global standards to ensure projects are delivered on time,…
Added 47 mins ago
MM
Senior Full Stack Developer – Java/React
Mitchell Martin Inc.
Toronto, ON
- $59 to $64 CAD / hour
- Other
Guide and mentor junior developers in achieving project goals.
Added 47 mins ago
D
Junior DFX Producer
Deluxe
SK
- Full-time
Headquartered in Los Angeles, Deluxe operates globally and employs more than 3,000 artists, developers, and media industry professionals worldwide. Further information is available at…
Added 47 mins ago
A
Marketing Coordinator
Audiokinetic
Montreal, QC
- Full-time
…strategic partner to the world’s largest interactive media developers and OEMs, Audiokinetic has a long-established ecosystem of allies within the audio industry and amongst platform…
Added 47 mins ago
G
MEP Project Manager
GagaMuller
Merritt, BC
- Full-time
With a proven track record working alongside global technology leaders and data center developers, we combine local expertise with global standards to ensure projects are delivered on time,…

Tekshapers

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Key Responsibilities -

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.

Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies -

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, assess risks, maintain design documentation, and provide technical leadership across implementation and deployment.

Requirements

Requires deep hands-on expertise in ServiceNow architecture, AIOps, ITOM, CMDB, service topology, and ITSM, along with experience integrating enterprise monitoring and operational platforms. Candidates should also have strong knowledge of APIs, IntegrationHub, MID Server, automation capabilities, scalable platform governance, and demonstrated architectural leadership and communication skills.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
CMDB
Common Service Data Model
Event Correlation
REST and SOAP APIs
IntegrationHub
MID Server
Flow Designer
ITSM
Architecture Governance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
CMDB
Common Service Data Model
Configuration Items
Service Topology
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Architecture Governance
Security Controls

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