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Added 27 mins ago
A
ServiceNow AIOps Architect / Toronto, ON / Onsite - (FTE)
AceStack
Toronto, ON
- Full-time
Architect AIOps solutions for event ingestion, correlation, deduplication, alert prioritization, anomaly detection, service health monitoring, and operational intelligence.
Added 27 mins ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Ottawa, ON
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 28 mins ago
D
Java Developer
Dexian
Mississauga, ON
- Other
We're looking for a senior, architect-level engineer who can sit alongside our front-office users, including underwriters, bankers, and business stakeholders, and turn their needs into…
Added 28 mins ago
RI
Senior Cloud Engineer
Raas Infotek
Toronto, ON · Scarborough, ON
- Contract
AWS Solutions Architect Associate/Professional Certification.
Added 28 mins ago
SB
Infrastructure Engineer
Sharp Brains
AB · Edmonton, AB
- Contract
Microsoft Azure Administrator Associate or Azure Solutions Architect Expert certification.
Added 58 mins ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Toronto, ON
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 58 mins ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Hamilton, ON
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 58 mins ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Waterloo, ON
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 58 mins ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Calgary, AB
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 58 mins ago
P
Solution Architect / Lead EBO Engineer – BAS (SABAS004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Architect / Lead EBO Engineer – Building Automation Systems
Added 1 hour ago
TC
Senior Forward Deployed Engineer
TSR Consulting
Mississauga, ON
- Contract
…orchestration and a proven ability to deliver production-grade solutions for trading, risk, and operations use cases while owning discovery through production…
Added 1 hour ago
D
Service Reliability Engineer
Deliverect
Toronto, ON
- Full-time
…revolution, dedicated to consistently delivering groundbreaking solutions to the global marketplace. Our team of passionate and innovative engineers, designers, and product managers…
Added 1 hour ago
D
Lead, Forward Deployed Engineering
Deliverect
Toronto, ON
- Full-time
…revolution, dedicated to consistently delivering groundbreaking solutions to the global marketplace. Our team of passionate and innovative engineers, designers, and product managers…
Added 1 hour ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Vancouver, BC
- $110,000 to $140,000 CAD / year
- Full-time
We are seeking a strategic Infrastructure & Network Security Architect to lead the security architecture for our enterprise infrastructure, networking, and cloud platforms. This role…
Added 1 hour ago
ZS
Modern Workspace Solution Architect
Zodiac Solutions, Inc
Calgary, AB
- Full-time
Modern Workspace Solution Architect (AI, Automation & Collaboration)OverviewWe are seeking an experienced Modern Workspace Solution Architect with 10+ years of IT experience to lead the…
Added 1 hour ago
UO
Bioinformatics Specialist
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital Research Institute - North Block (BCRI CMMT) (BCHRIN)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Acts as the lead analyst/programmer for software development, and lead architect for data management and database solutions. Provides design input and strategic technical suggestions in…
Added 1 hour ago
Cloud Architect
Scotiabank
Toronto, ON
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 1 hour ago
TA
Agentic AI Architect
Tiger Analytics
Canada
- Full-time
We are seeking a visionary yet hands-on AI Solutions Architect to define, design, and bootstrap our next-generation Agentic AI architecture. In this role, you will bridge the gap between…
Added 1 hour ago
ZS
IVR Automation tester - French
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.
Added 1 hour ago
MM
Senior Forward Deployed Engineer
Mitchell Martin Inc.
Mississauga, ON
- $62 to $67 CAD / hour
- Other
…full-time, hybrid position involves collaborating with clients to architect and deploy solutions using leading programming languages. The role requires strong expertise in backend…
Added 1 hour ago
MI
Microsoft Dynamics CRM Developer
Maarut Inc
Montreal, QC
- Contract
…calls for analytical autonomy without turning the role into an architect or analyst position. The named best practices (clean architecture, clean code, design patterns) help differentiate…
Added 2 hours ago
KG
Bilingual IVR Automation Test Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.
Added 2 hours ago
SJ
Lead IAM Developer
So Jobs
Mississauga, ON
- Full-time
…designing scalable Identity Governance & Administration (IGA) solutions that strengthen security, compliance, and operational efficiency? We are seeking a Lead IGA Solution Architect to…
Added 2 hours ago
I
DevOps Engineer
INVOKE
Montreal, QC
- Full-time
AWS certifications: DevOps Engineer – Professional or Solutions Architect – Associate
Added 2 hours ago
M
Responsable des solutions Salesforce/Salesforce Solution Lead
McKesson
Montreal, QC
- Full-time
Le ou la responsable des solutions Salesforce (Salesforce Solution Lead) définit l’orientation des solutions Salesforce d’entreprise complexes et transforme la stratégie en résultats…

Tekshapers

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Key Responsibilities -

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.

Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies -

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, assess risks, maintain design documentation, and provide technical leadership across implementation and deployment.

Requirements

Requires deep hands-on expertise in ServiceNow architecture, AIOps, ITOM, CMDB, service topology, and ITSM, along with experience integrating enterprise monitoring and operational platforms. Candidates should also have strong knowledge of APIs, IntegrationHub, MID Server, automation capabilities, scalable platform governance, and demonstrated architectural leadership and communication skills.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
CMDB
Common Service Data Model
Event Correlation
REST and SOAP APIs
IntegrationHub
MID Server
Flow Designer
ITSM
Architecture Governance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
CMDB
Common Service Data Model
Configuration Items
Service Topology
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Architecture Governance
Security Controls

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