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Added 8 mins ago
M
Responsable des solutions Salesforce/Salesforce Solution Lead
McKesson
Montreal, QC
- Full-time
…Consultant, Service Cloud Consultant ou Salesforce Application/System…
Added 23 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 23 mins ago
IS
Hydraulics Design Engineer
InVision Staffing Services Inc.
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Represent company technically in front of customers, suppliers and technical partners
Added 23 mins ago
C
Senior IT Infrastructure Engineer
Cytel
Canada
- Full-time
…join our cloud engineering team. This role is for a hands-on technical contributor who will design, implement, automate, and support secure and resilient Azure solutions under the direction…
Added 23 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
…Development Engineer. The successful candidate will lead the technical development of packaging products working with business development, completing engineering, and subsequent launch…
Added 23 mins ago
T
DELMIA Solution Architect – 3DEXPERIENCE
Techso
Montreal, QC
- Full-time
Techso is looking for a DELMIA Solutions Architect – 3DEXPERIENCE to support clients in the design, integration, and deployment of digital solutions across Canada, France, and…
Added 23 mins ago
FR
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Ratings
Toronto, ON
- $180,000 to $220,000 CAD / year
- Full-time
…Ratings workflow and analytical applications, influencing both technical architecture and organizational direction . We are looking for a seasoned technologist who enjoys solving complex…
Added 23 mins ago
TA
Agentic AI Architect
Tiger Analytics Inc.
Remote, Canada
- Remote
We are seeking a visionary yet hands-on AI Solutions Architect to define, design, and bootstrap our next-generation Agentic AI architecture. In this role, you will bridge the gap between…
Added 23 mins ago
SENIOR PROJECT MANAGER (Community Infrastructure)
City of Toronto
Toronto, ON
…assessments, service and operating models, space requirements and technical…
Added 53 mins ago
S
Enterprise Architect
Sobeys
Stellarton, NS
- Full-time
…We currently have a full-time opportunity for a Enterprise Architect. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON, Montreal, QC, Calgary,…
Added 53 mins ago
System Architect - Krembil Centre for Neuroinformatics
CAMH
Toronto, ON
Reporting to the KCNI Operations Manager, the full-time, contract (12 months) Solution Architect leads the cloud and solution architecture for the IYS data platform. Built on Google Cloud…
Added 53 mins ago
BI
ETL Developer with Snowflake
BURGEON IT SERVICES
Calgary, AB
- Contract
We are looking for a Senior ETL developer with Snowflake experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data…
Added 1 hour ago
BI Architect
GFT Technologies SE
Toronto, ON
…financial planning solutions is currently seeking an experienced BI Architect to support its technology…
Added 1 hour ago
BI
ETL with Snowflake Consultant
BURGEON IT SERVICES
Calgary, AB
- Contract
We are looking for a Senior ETL developer with Snowflake experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data…
Added 1 hour ago
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Associate Principal Engineer -- Infor M3 Customer Order Management Functional Solution Architect
Nagarro
Brampton, ON
- Full-time
The Customer Order Management Functional Solution Architect provides global functional leadership for Infor M3 across customer care, sales administration, tool rentals and service.
Added 1 hour ago
A
Architect
AECOM
Winnipeg, MB
- $75,000 to $100,000 CAD / year
- Full-time
AECOM Buildings + Places is seeking a Registered Architect to join our growing Winnipeg team.
Added 1 hour ago
W
ABAP Technical Architect
W3Global
Calgary, AB
- $60 to $70 CAD / hour
- Contract
Govern technical standards and Clean Core adoption.
Added 1 hour ago
EC
Network Architect
Experis Canada
Toronto, ON
- $90 to $100 CAD / hour
- Contract
Our client is seeking a Network Architect to join their team. As a Network Architect, you will be part of the Network Services organization supporting province-wide transformation…
Added 1 hour ago
T
Network Designer/Architect
TEEMA
Toronto, ON
- Contract
Provide technical expertise as required on any on-going network and network security initiatives
Added 1 hour ago
E
Surveyor
EllisDon
Calgary, AB · AB · Alberta Projects
- Full-time
Provide technical engineering information and interpretation of plans, detail sheets and specifications for contractors
Added 1 hour ago
TI
Data Architect / Data Modeller
Teckhorizon Inc
Toronto, ON
- Contract
Our Client is looking for an experienced Senior Data Architect / Data Modeller with 8+ years of experience in enterprise data architecture, data modelling, SQL, and database design to…
Added 1 hour ago
BI
Senior ETL developer with Snowflake Exp
BURGEON IT SERVICES
Calgary, AB
- Contract
We are looking for a Senior ETL developer with Snowflake experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data…
Added 2 hours ago
C
Java Developer Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
Architect and lead the development of scalable, high-performance applications within Citi's Insight regulatory reporting framework, ensuring alignment with enterprise architecture standards.
Added 2 hours ago
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Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
…areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides…
Added 2 hours ago
B
SOFTWARE ENGINEERING SPECIALIST - Technical Leader
BDC
Montreal, QC
- Full-time
Proficiency in Agile development methodologies is essential for successfully integrating into our ecosystem. The Technical Leader must also collaborate with other teams in the domain, as…

Tekshapers

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Key Responsibilities -

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.

Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies -

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, assess risks, maintain design documentation, and provide technical leadership across implementation and deployment.

Requirements

Requires deep hands-on expertise in ServiceNow architecture, AIOps, ITOM, CMDB, service topology, and ITSM, along with experience integrating enterprise monitoring and operational platforms. Candidates should also have strong knowledge of APIs, IntegrationHub, MID Server, automation capabilities, scalable platform governance, and demonstrated architectural leadership and communication skills.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
CMDB
Common Service Data Model
Event Correlation
REST and SOAP APIs
IntegrationHub
MID Server
Flow Designer
ITSM
Architecture Governance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
CMDB
Common Service Data Model
Configuration Items
Service Topology
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Architecture Governance
Security Controls

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