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Added 10 mins ago
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Business Development Representative
Alphabyte
Canada
- Full-time
Our clients are senior technical and operations leaders in construction, logistics, regulated industries and the public sector across Canada and the US. Our sales team is nimble, hands-on…
Added 10 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 10 mins ago
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Regional Operations Manager - HVAC
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 11 mins ago
Principal Product Manager - Billing & Platform
Constant Contact
ON
The ideal candidate knows how money moves through a subscription business, is technical enough to shape engineering decisions, and is strategic enough to guide stakeholders and set…
Added 11 mins ago
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Segment Marketing Manager
TechInsights
Ottawa, ON
- Full-time
…advertising, events, and PR. You’ll work closely with segment leaders, technical product managers, sales, and the wider marketing team, and you’ll help the team bring in new leads through…
Added 11 mins ago
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Senior Manager, Fraud Strategy, New Initiatives
Remitly
Burnaby, BC
- Full-time
…organization, reporting to the Director, Fraud Strategy. You will lead a team of technical program managers and data analysts who set the fraud control requirements for Remitly's new…
Added 11 mins ago
UO
Programmer Analyst I
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Reports to the Software Innovation Technical Lead at the UBC Learning Technology Innovation Centre. Works under the direction of Solutions Architects, Programmer Analysts, Senior Managers,…
Added 27 mins ago
TI
Geospatial Support Analyst Intern
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
System Integration: Lead and assist with the installation of new systems, providing virtual or on-site customer training and technical sales demonstrations.
Added 27 mins ago
GT
Program Manager
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
We are seeking an experienced Program Manager to lead defence and commercial programs across both domestic and international markets, serving as the organization’s primary representative.
Added 27 mins ago
GT
Manufacturing Team Lead
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Manager of Technical Assembly, the Manufacturing Team Lead is responsible for leading daily production activities to ensure the safe, efficient, and high-quality…
Added 27 mins ago
GT
Sustainment Engineer (Integrated Logistics Support)
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…teams, you will collaborate with Engineering, Manufacturing, Technical Publications, Training, Field Service, and Program Management to integrate requirements into product development and…
Added 27 mins ago
GT
System Safety Engineer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…and creative environment that emphasizes employee engagement, technical excellence, and strong customer…
Added 27 mins ago
GT
Systems Engineer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
This role is well suited to a critical thinker and proactive problem solver who enjoys working across a wide range of technical disciplines, including hydrodynamics engineering, mechanical…
Added 27 mins ago
SL
Digital Graphic Designer
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
You’re a resilient self-starter who thrives in a collaborative environment and can confidently lead campaign initiatives. With an owner’s mindset, strong organization and excellent time…
Added 27 mins ago
M
Responsable des solutions Salesforce/Salesforce Solution Lead
McKesson
Montreal, QC
- Full-time
Le ou la responsable des solutions Salesforce (Salesforce Solution Lead) définit l’orientation des solutions Salesforce d’entreprise complexes et transforme la stratégie en résultats…
Added 27 mins ago
YU
Systems Administrator
Yorkville University
Toronto, ON
- Full-time
Career growth. You will join a growing IT team with a clear opportunity to advance into a Lead role as the team evolves. You will work with a supportive manager who values initiative,…
Added 27 mins ago
H
Information Technology Team Leader
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…information systems of the department/region. Provides regional technical leadership for specific functions (e.g., wide area network, database management or telecommunications). Provides…
Added 27 mins ago
Director, Advisory & Regulatory Affairs - Toronto
Scotiabank
Toronto, ON
As Director, National Supervision, ScotiaMcLeod, Business Controls & Oversight, you will lead and oversee the National Supervision team, ensuring business strategies, plans and initiatives…
Added 27 mins ago
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Information Governance & Knowledge Management Analyst
AESO
Calgary, AB · KPMG Tower
- Full-time
Excellent written and verbal communication skills, with the ability to translate technical, legal, policy, or procedural requirements into practical guidance.
Added 27 mins ago
Environmental Project Manager, Transportation & Municipality Specialist
WSP
Calgary, AB
…Project Manager, Transportation & Municipality Specialist you'll lead some of the region's most complex environmental assessment and regulatory permitting programs, guiding…
Added 41 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 41 mins ago
WI
HSE Site Representative
WSP in Canada
Winnipeg, MB
- Full-time
Lead site-level safety activities, including orientations, worker instruction and training, daily tailgate meetings, weekly safety meetings, and coordination across multi-employer worksites.
Added 41 mins ago
I
Technology Lead - Core Java
Infosys
Mississauga, ON
- Full-time
Infosys is seeking a Technology Lead who will interface with key stakeholders and apply technical proficiency across various stages of the Software Development Life Cycle (SDLC), including…
Added 41 mins ago
IS
Hydraulics Design Engineer
InVision Staffing Services Inc.
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
In this role you will lead engineering design as part of the product development process by focusing on systems level and concept design. Translating product definition into high quality,…
Added 41 mins ago
M
IT Transformation Project Manager
Mehbooba
ON · Ontario, Canada
- Contract
Lead IT transformation projects, including application modernization, cloud migration, automation, and process improvement.

Tekshapers

ServiceNow Architect

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Key Responsibilities -

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.

Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies -

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, assess risks, maintain design documentation, and provide technical leadership across implementation and deployment.

Requirements

Requires deep hands-on expertise in ServiceNow architecture, AIOps, ITOM, CMDB, service topology, and ITSM, along with experience integrating enterprise monitoring and operational platforms. Candidates should also have strong knowledge of APIs, IntegrationHub, MID Server, automation capabilities, scalable platform governance, and demonstrated architectural leadership and communication skills.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
CMDB
Common Service Data Model
Event Correlation
REST and SOAP APIs
IntegrationHub
MID Server
Flow Designer
ITSM
Architecture Governance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
CMDB
Common Service Data Model
Configuration Items
Service Topology
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Architecture Governance
Security Controls

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