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Added 27 mins ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Hamilton, ON
- $110,000 to $140,000 CAD / year
- Full-time
This is an experienced individual-contributor architecture role with significant technical influence. You will be expected to lead by expertise and relationships rather than direct…
Added 27 mins ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Waterloo, ON
- $110,000 to $140,000 CAD / year
- Full-time
This is an experienced individual-contributor architecture role with significant technical influence. You will be expected to lead by expertise and relationships rather than direct…
Added 27 mins ago
AS
UI/UX Engineer
Axelon Services Corporation
Toronto, ON
- $74 to $78 USD / hour
- Contract
Lead designs and implementation of robust and testable code in support of the requirements.
Added 42 mins ago
K
Vice President, Technology Enablement
Klick
Toronto, ON
- Full-time
Lead delivery execution across a multi-client technology portfolio spanning web platforms, CRM systems, Veeva, and integrated marketing technologies.
Added 57 mins ago
D
Service Reliability Engineer
Deliverect
Toronto, ON
- Full-time
Your Impact: Working closely with our Forward Deployed Engineering Lead and Product Team Leads, you will ensure our enterprise customers across North America can onboard and run their…
Added 57 mins ago
D
Lead, Forward Deployed Engineering
Deliverect
Toronto, ON
- Full-time
As the Lead Forward Deployed Engineer for North America, you will bridge technical problem-solving and software engineering by owning enterprise adoption from pre-sales architecture to…
Added 57 mins ago
GW
Infrastructure & Network Security Architect
Gowling WLG
Vancouver, BC
- $110,000 to $140,000 CAD / year
- Full-time
This is an experienced individual-contributor architecture role with significant technical influence. You will be expected to lead by expertise and relationships rather than direct…
Added 57 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 57 mins ago
UO
Bioinformatics Specialist
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital Research Institute - North Block (BCRI CMMT) (BCHRIN)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Acts as the lead analyst/programmer for software development, and lead architect for data management and database solutions. Provides design input and strategic technical suggestions in…
Added 57 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
…across marketing and analytics platforms. This role is deeply technical and operational, focusing on how data is structured and stitched within the CDP, not on interpreting insights nor…
Added 57 mins ago
Unified Customer Experience - Consultant - Senior Full Stack Engineer
Questrade Financial Group
Calgary, AB
Lead technical design and delivery of complex features and services - front-end, back-end, or both - documenting architectural trade-offs.
Added 58 mins ago
C
Consultant, Back End Developer
CIBC
Toronto, ON
- Full-time
…Developer, you first need to be an expert programmer. You will lead development and implementation of solutions to main Digital channels in a hands-on way. You will also be part of the…
Added 1 hour ago
BF
Senior Manager, Digital and Customer Applications
BC Ferries
BC · British Columbia, Canada
- Full-time
As Senior Manager, Digital and Customer Applications, you'll lead the teams and technology behind these experiences, ensuring our customer-facing applications are reliable, secure, and…
Added 1 hour ago
LH
2600001909 - Sr. Digital Solutions Developer
Lakeridge Health
Whitby, ON
- Internship
This is a hands-on senior role. The successful candidate will design and build web applications, integrations, and automation that improve the day-to-day work of clinical and operational…
Added 1 hour ago
A
Senior Full Stack Developer
Affinity
BC · British Columbia, Canada
- Contract
Lead a team of professionals: defining work assignments, and verifying and reviewing code produced by others;
Added 1 hour ago
ET
Manager Marketing & Communications
E2IP TECHNOLOGIES
Montreal, QC
- Full-time
Develop, lead, and continuously evaluate the Marketing Roadmap so it supports E2IP's strategic growth plans and priority markets in medical, aerospace, defense, and industrial
Added 1 hour ago
K
Vice President, Technology Enablement
Klick
Toronto, ON
- Full-time
Lead delivery execution across a multi-client technology portfolio spanning web platforms, CRM systems, Veeva, and integrated marketing technologies.
Added 1 hour ago
IC
Intermediate SharePoint Developer
ITS Consulting Inc
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
…complex solutions while collaborating with the Development Team Lead on more complex technical decisions or higher-risk…
Added 1 hour ago
T
Sr Saviynt Developer or Lead
TechDemocracy
Toronto, ON
- Full-time
Integrations: Experience with REST APIs, SCIM, JDBC, Active Directory, Entra ID, LDAP, HR systems, and web services.
Added 1 hour ago
M
RQ11823 - Software Developer - CRM - Intermediate
Maarut
Toronto, ON
- Contract
to translate technical systems specifications into working, tested CRM
Added 1 hour ago
M
RQ11825 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
Required to translate technical systems specifications into
Added 1 hour ago
M&
Editor - Search and Discovery
McKinsey & Company
Toronto, ON
- Full-time
For technical SEO and site auditing, you will perform quarterly technical SEO audits to monitor overall site health, diagnose crawlability and indexation issues, and implement performance…
Added 1 hour ago
MM
Senior Full Stack Developer – Java/React
Mitchell Martin Inc.
Toronto, ON
- $59 to $64 CAD / hour
- Other
This position involves working in a dynamic technology environment in a hybrid setting. As a senior developer, you will lead key projects and mentor junior team members. The role requires…
Added 2 hours ago
SL
Digital Graphic Designer
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
You’re a resilient self-starter who thrives in a collaborative environment and can confidently lead campaign initiatives. With an owner’s mindset, strong organization and excellent time…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

Tekshapers

ServiceNow Architect

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Key Responsibilities -

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.

Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies -

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, assess risks, maintain design documentation, and provide technical leadership across implementation and deployment.

Requirements

Requires deep hands-on expertise in ServiceNow architecture, AIOps, ITOM, CMDB, service topology, and ITSM, along with experience integrating enterprise monitoring and operational platforms. Candidates should also have strong knowledge of APIs, IntegrationHub, MID Server, automation capabilities, scalable platform governance, and demonstrated architectural leadership and communication skills.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
CMDB
Common Service Data Model
Event Correlation
REST and SOAP APIs
IntegrationHub
MID Server
Flow Designer
ITSM
Architecture Governance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
CMDB
Common Service Data Model
Configuration Items
Service Topology
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Architecture Governance
Security Controls

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