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Added 21 mins ago
K
Junior UX/UI Designer
Kiocafe
Toronto, ON
- Full-time
Added 36 mins ago
ET
Manager Marketing & Communications
E2IP TECHNOLOGIES
Montreal, QC
- Full-time
Added 1 hour ago
A
Product Designer
Achievers
Toronto, ON
- Full-time
As a Product Designer in our Member Experience domain, you will be the full-time designer for our Campaigns and Recognition teams, working alongside the Product Managers and engi
Added 1 hour ago
SL
Digital Graphic Designer
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
Added 1 hour ago
KL
IT Analyst – Developer
Kativik llisarniliriniq
Montreal, QC
- Full-time
Added 2 hours ago
R
Designer Hybride (Interaction et Visuel) – Niveau Avancé/ Hybrid Interaction/Visual Designer - Advanced
Raise
Montreal, QC
- Full-time
Designer Hybride (Interaction/Visuel) – Niveau avancé
Added 2 hours ago
MI
Senior Java Software Engineer
Maarut Inc
Toronto, ON
- Contract
Ten or more years of experience as a designer and developer of large-scale, multi-client web applications, or equivalent senior experience.
Added 2 hours ago
SM
RQ11738 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…testing, deploying, and maintaining large-scale enterprise web applications. The ideal candidate will have strong hands-on Java development experience, expertise in Oracle, SQL, and…
Added 3 hours ago
ZS
ServiceNow Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Added 3 hours ago
BS
ServiceNow AIOps Architect.
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
Added 3 hours ago
T
ServiceNow Architect
Tekshapers
Toronto, ON
- Full-time
Added 4 hours ago
BJ
Senior Graphic Designer
Bradford Jacobs
Toronto, ON
- Full-time
Added 4 hours ago
BJ
Graphic Designer Production
Bradford Jacobs
Toronto, ON
- Full-time
Added 4 hours ago
EI
UI/UX Designer
ExcelGens, Inc.
QC · Saint-Laurent-de-l'Île-d'Orléans, QC
- Contract
We are seeking a creative and user-focused UX Designer II to contribute to software design solutions across enterprise applications. The successful candidate will understand user needs,…
Added 4 hours ago
B
UX Designer – Senior (Figma, Canva)
Bevertec
Toronto, ON
- Contract
Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications
Added 12 hours ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Corner Brook, NL
- Part-time
At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where…
Added 14 hours ago
The Shoe Co. - Sales Associate
The Shoe Co.
Corner Brook, NL
At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where…
Added 16 hours ago
SM
RQ11736 – Software Developer – Front End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…deploying, and maintaining large-scale, multi-client, Internet-ready web applications. The ideal candidate will have strong hands-on expertise in modern JavaScript or TypeScript frameworks,…
Added 16 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior UX Designer with experience in user experience (UX) design, user interface (UI) design, interactive design, user research, wireframing, prototyping, and designing…
Added 16 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior UX Designer with experience in user experience (UX) design, user interface (UI) design, interactive design, user research, wireframing, prototyping, and designing…
Added 16 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior UX Designer with experience in user experience (UX) design, user interface (UI) design, interactive design, user research, wireframing, prototyping, and designing…
Added 16 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…experience designing and developing large-scale, multi-client web applications, Java-based enterprise solutions, REST APIs, microservices, relational databases, and secure application…
Added 16 hours ago
SM
RQ11738 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…testing, deploying, and maintaining large-scale enterprise web applications. The ideal candidate will have strong hands-on Java development experience, expertise in Oracle, SQL, and…
Added 16 hours ago
SM
RQ11736 – Software Developer – Front End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…deploying, and maintaining large-scale, multi-client, Internet-ready web applications. The ideal candidate will have strong hands-on expertise in modern JavaScript or TypeScript frameworks,…
Added 16 hours ago
SM
RQ11736 – Software Developer – Front End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…deploying, and maintaining large-scale, multi-client, Internet-ready web applications. The ideal candidate will have strong hands-on expertise in modern JavaScript or TypeScript frameworks,…

Tekshapers

ServiceNow Architect

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Key Responsibilities -

Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.

Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.

Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.

Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.

Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.

Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.

Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.

Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.

Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.

Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.

Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.

Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies -

Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.

Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.

Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.

Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.

Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.

Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.

Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.

Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.

Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.

Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

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More about this job

Responsibilities

Lead end-to-end ServiceNow AIOps and IT operations architecture, including event management, integrations, CMDB and service topology, and automated operational workflows. Establish architecture standards and governance, assess risks, maintain design documentation, and provide technical leadership across implementation and deployment.

Requirements

Requires deep hands-on expertise in ServiceNow architecture, AIOps, ITOM, CMDB, service topology, and ITSM, along with experience integrating enterprise monitoring and operational platforms. Candidates should also have strong knowledge of APIs, IntegrationHub, MID Server, automation capabilities, scalable platform governance, and demonstrated architectural leadership and communication skills.

Skills

ServiceNow Architecture
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
CMDB
Common Service Data Model
Event Correlation
REST and SOAP APIs
IntegrationHub
MID Server
Flow Designer
ITSM
Architecture Governance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
AIOps
IT Operations Management
Event Management
Health Log Analytics
Discovery
Service Mapping
Operational Intelligence
CMDB
Common Service Data Model
Configuration Items
Service Topology
Event Correlation
Noise Reduction
Anomaly Detection
Service Health Monitoring
REST APIs
SOAP APIs
IntegrationHub
MID Server
Flow Designer
Orchestration
ITSM
Incident Management
Problem Management
Change Management
Major Incident Management
Architecture Governance
Security Controls

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