Closed listing
ITSM Change Management Analyst
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
TekStaff's Client has a current vacancy for a ITSM Change Management Analyst
This is a 12 month contract located in Toronto, and Mississauga/Scarborough, Ontario, Hybrid (2-4 times a week).
SUMMARY OF THE ROLE:
Duties include, but are not limited to:
- Coordination and execution of the Change Management process on a daily basis, providing both process and client support.
- Serve as a subject matter expert on IT Service Management Change Management process and tool.
- Chair / manage various Technology Change Management related meetings
- Review submitted Change requests for completeness, integrity and compliance with process requirements; Evaluate risk and impact associated with submitted Changes
- Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders .
- Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams.
- Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL
- Facilitation of collision mitigation and conflict.
- Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.
- Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)
MUST-HAVE Hard Skills:
1.) IT Technical Support experience
2.) Service Now
3.) MS office
- ITIl V
- Experience reviewing technical documentation
- Asset management experience
- Enterprise Operations environment experience
- Knowledge of IT change management and ITIL methods and procedures
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
More about this job
Responsibilities
Coordinate and oversee the daily ITSM change management process, including reviewing change requests, assessing risk and impact, chairing change meetings, and supporting stakeholders. Maintain and improve ITSM policies and procedures, report process metrics, facilitate training and post-implementation reviews, and coordinate with incident, problem, and configuration teams.
Requirements
The posting requires IT technical support experience, ServiceNow, Microsoft Office, ITIL V knowledge, experience reviewing technical documentation, asset management experience, and experience in an enterprise operations environment. Candidates should also know IT change management and ITIL methods and procedures.
Skills
- IT Technical Support
- ServiceNow
- Microsoft Office
- ITIL V
- Technical Documentation Review
- Asset Management
- Enterprise Operations
- IT Change Management
- Change Request Review
- Risk and Impact Assessment
- Change Management Process
- Process Improvement
- Performance Metrics
- Conflict Mitigation
- Post-Implementation Review
- Incident, Problem, and Configuration Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
Keywords
- IT Service Management
- ITSM
- Change Management
- ServiceNow
- Microsoft Office
- ITIL V
- Technical Support
- Technical Documentation
- Asset Management
- Enterprise Operations
- Change Requests
- Risk Assessment
- Impact Assessment
- Process Compliance
- Process Improvement
- Stakeholder Training
- Performance Metrics
- Collision Mitigation
- Conflict Resolution
- Incident Management
- Problem Management
- Configuration Management
- Technology Change Management