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Added 3 mins ago
RPA Business Systems Analyst (BSA)
Realtek Consulting LLC
Toronto, ON
Contract
Job Title: RPA Business Systems Analyst (BSA)
Added 3 mins ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 19 mins ago
Business Systems Analysis Specialist
TD
Toronto, ON
Full-time
We are seeking a Senior Business Systems Analyst to join our team. This role plays a key part in bridging the gap between business operations and technology by supporting the design and…
Added 19 mins ago
Actuarial Analyst II
TD
Toronto, ON · Montreal, QC
Full-time
…and business acumen skills by having a direct impact on the improvement of the claim processes at TD…
Added 34 mins ago
Senior Financial Analyst, Financial Information and Controls
Circle K
Laval, QC
Full-time
We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.
Added 34 mins ago
Bilingual Client Services Analyst
Citi
Toronto, ON
Full-time
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Added 34 mins ago
Guidewire Analyst
Maarut
Quebec, QC
Contract
SQL to analyze databases and verify data integrity following batch process
Added 47 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Support process manufacturing capability studies and improvement projects.
Added 47 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Support process manufacturing capability studies and improvement projects.
Added 47 mins ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Identify and troubleshoot data quality issues and process improvement opportunities
Added 47 mins ago
Business Systems Analyst V # 26-24723
US Tech Solutions
Toronto, ON
$80 to $85 CAD / hour
Contract
Identify opportunities for process improvement, automation, innovation, and increased delivery efficiency.
Added 47 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
4+ years process improvement, data, or technology project experience would be a strong asset.
Added 47 mins ago
Actuarial Analyst II
TD
Toronto, ON
Full-time
…and business acumen skills by having a direct impact on the improvement of the claim processes at TD…
Added 47 mins ago
System Analyst
LanceSoft, Inc.
Toronto, ON
Contract
…lifecycle including business analysis, requirements gathering, process improvement, testing, implementation, and production support of digital customer experience…
Added 1 hour ago
Senior Financial Analyst
Clarity Recruitment
Markham, ON
$50 to $55 CAD / hour
Contract
Contribute to process improvement and automation initiatives; review legacy reporting and recommend enhancements
Added 1 hour ago
Associate ERP Analyst
Convverge
Calgary, AB
Full-time
As an Associate ERP Analyst, you will work with clients and internal project teams to help implement and support Microsoft Dynamics 365 Business Central solutions.
Added 1 hour ago
Business Systems Analysis Specialist
TD
Toronto, ON
Full-time
We are seeking a Senior Business Systems Analyst to join our team. This role plays a key part in bridging the gap between business operations and technology by supporting the design and…
Added 1 hour ago
Change Management Analyst
Kelly
Toronto, ON
Contract
Role Overview: Seeking a Technical Analyst with strong IT Service Management / Change Management experience to support BAU operations. The successful candidate will coordinate and execute…
Added 1 hour ago
Procurement Specialist
eTeam
Montreal, QC
$35 to $38 CAD / hour
Contract
Contribute to continuous improvement initiatives aimed at enhancing process efficiency and service delivery.
Added 1 hour ago
Cost Analyst
Thermon
Oakville, ON
Full-time
The Cost Analyst is a member of the Business Group Finance team responsible for providing cost analysis, cost reporting, and productivity project analysis and planning support to…
Added 1 hour ago
Cost Analyst
Thermon
Orillia, ON
Full-time
The Cost Analyst is a member of the Business Group Finance team responsible for providing cost analysis, cost reporting, and productivity project analysis and planning support to…
Added 1 hour ago
In-Business Markets Data Risk Sr. Lead Analyst - SVP
Citi
Mississauga, ON
Full-time
Strategy & Improvement: Demonstrated ability to develop and implement strategy and process improvement initiatives
Added 1 hour ago
Business Analyst
Vancouver Coastal Health
Vancouver, BC
$38.9 to $55.92 CAD / hour
Full-time
Come work as a Business Analyst with Vancouver Coastal Health (VCH)!
Added 2 hours ago
Technology Lead - Business Systems Analyst
Infosys
Mississauga, ON
$92,740 to $123,375 CAD / year
Full-time
Infosys is seeking a Business Systems Analyst. In this role, you will partner with business and technology stakeholders to analyze business needs, elicit and document requirements, and…
Added 2 hours ago
Cash & Collections Analyst (Temp - Hybrid)
OpenTable
Toronto, ON
As a Cash & Collections Analyst, you will manage global cash receipts and drive accounts receivable collection efforts to ensure optimal cash flow and financial stability. In this role, you…

TekStaff IT Solutions

ITSM Change Management Analyst

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Contract
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

TekStaff's Client has a current vacancy for a ITSM Change Management Analyst

This is a 12 month contract located in Toronto, and Mississauga/Scarborough, Ontario, Hybrid (2-4 times a week).

SUMMARY OF THE ROLE:

Duties include, but are not limited to:

Coordination and execution of the Change Management process on a daily basis, providing both process and client support.

Serve as a subject matter expert on IT Service Management Change Management process and tool.

Chair / manage various Technology Change Management related meetings

Review submitted Change requests for completeness, integrity and compliance with process requirements; Evaluate risk and impact associated with submitted Changes

Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders .

Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams.

Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL

Facilitation of collision mitigation and conflict.

Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.

Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)

MUST-HAVE Hard Skills:

1.) IT Technical Support experience

2.) Service Now

3.) MS office

ITIl V

Experience reviewing technical documentation

Asset management experience

Enterprise Operations environment experience

Knowledge of IT change management and ITIL methods and procedures

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

Apply About employer

More about this job

Responsibilities

Coordinate and oversee the daily ITSM change management process, including reviewing change requests, assessing risk and impact, chairing change meetings, and supporting stakeholders. Maintain and improve ITSM policies and procedures, report process metrics, facilitate training and post-implementation reviews, and coordinate with incident, problem, and configuration teams.

Requirements

The posting requires IT technical support experience, ServiceNow, Microsoft Office, ITIL V knowledge, experience reviewing technical documentation, asset management experience, and experience in an enterprise operations environment. Candidates should also know IT change management and ITIL methods and procedures.

Skills

IT Technical Support
ServiceNow
Microsoft Office
ITIL V
Technical Documentation Review
Asset Management
Enterprise Operations
IT Change Management
Change Request Review
Risk and Impact Assessment
Change Management Process
Process Improvement
Performance Metrics
Conflict Mitigation
Post-Implementation Review
Incident, Problem, and Configuration Management

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITSM
Change Management
ServiceNow
Microsoft Office
ITIL V
Technical Support
Technical Documentation
Asset Management
Enterprise Operations
Change Requests
Risk Assessment
Impact Assessment
Process Compliance
Process Improvement
Stakeholder Training
Performance Metrics
Collision Mitigation
Conflict Resolution
Incident Management
Problem Management
Configuration Management
Technology Change Management

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