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TekStaff IT Solutions

Operations Officer II

Mississauga, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 6, 2026
Working hours: 1.5 to 2 hours a week
Posting language: English
Posted: Oct 7, 2026

Original job description

TekStaff's Client has a current vacancy for " Operations Officer-II”

Job Description

This is a 12 month contract located in Mississauga, Ontario Hybrid (4 days on site – training will be ONSITE 5 days until manager feels they are good to move to the 4-1 model)

SUMMARY OF THE ROLE:

Typical Day-to-Day Responsibilities: completing compliance reviews that are opened by the front line
How much time is being spent in meetings: 1.5 to 2 hours a week
Who are they interacting with (internal/external) internal
Will the contractor have access to any customer data? YES!!!!!

MUST-HAVE Hard Skills:

Fast-paced, multitasking, work well under pressure
Detail oriented
Computer Skills – MS Suites Excel: basic understanding
Previous admin work/ previous Ops officer work
Strong oral and written communication skills
Able to work independently/ excellent time management skills
7.Banking Experience/ Previous financial institution

NICE-TO-HAVE

1.) Knowledge of Host applications an asset

French bilingual asset

Department Overview

The Small Business Banking Account Review (SSBAR) team is a dedicated group of officers within Business Banking aimed at streamlining the review of new business accounts and non-personal terms across Canada. As a result, our centralized team, the analysis, support, and commitment to our partners has developed a consistent approach nationally. We aim to ensure all new Small Business Banking accounts and terms that are opened, or updated via a Maintenance Change, are compliant in accordance with client’s policies. Operating as ONE client, we strive to support our partners in strengthening their understanding of achieving compliance when completing the SBB account review process.

Job Description Reporting to the Team Manager, the Operations Officer role is responsible for reviewing system input as well as business specific documentation for compliance and accuracy as outlined in our business' procedures.

Core accountabilities include: Review 100% of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance in line with business specific procedures

Effectively support partners with questions and clarification in resolving deficiencies identified Support the ongoing improvement to the customer experience to develop customer dedication

Job Requirements

Ability to work well independently and as part of a team
Strong communication, interpersonal, planning and time management skills to work in a fast-paced environment
Ability to work efficiently to meet individual and team driven benchmarks
Be conscientious and detail oriented in order to mitigate any risk to the bank
Understand and apply operating policies and procedures
Customer driven with a focus on providing exceptional customer service at all times
Ability to take ownership of situations and know when to escalate issues as required
Ability to multi-task and work in a fast paced, high volume environment
Ensure Service Level Agreements are adhered to at all times
Ability to assess and make decisions on ensuring Small Business Accounts are AML/KYC/KYB compliant
Adopt to new process and technology improvements
Focus of work is on the completion of day to day processes or activities, however might be assigned additional activities as required
College and/or university degree would be an asset
Please note – post pandemic this role will be required to attend our office in Mississauga on a regular basis

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

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More about this job

Responsibilities

Review new Small Business Banking accounts, signing authority changes, system entries, and supporting documents for accuracy and AML/KYC/KYB compliance. Support internal partners by clarifying and resolving deficiencies, meeting service-level benchmarks, and contributing to improvements in the customer experience.

Requirements

Candidates should be detail-oriented, able to work independently and collaboratively in a fast-paced, high-volume environment, and have strong communication, planning, and time-management skills. Previous administrative or operations experience and banking or financial-institution experience are sought; a college or university degree, knowledge of host applications, and French language ability are assets.

Skills

Compliance Reviews
AML/KYC/KYB Compliance
Attention To Detail
Multitasking
Time Management
Written Communication
Oral Communication
Microsoft Office
Excel
Administrative Support
Banking Operations
Risk Mitigation
Customer Service
Decision-Making
Policy And Procedure Application
Issue Escalation

Visa sponsorship

Not detected in the job text

Keywords

Small Business Banking
Account Review
Compliance Reviews
AML
KYC
KYB
Signing Authority Changes
Business Documentation
System Input
Banking Operations
Financial Institution
Microsoft Office
Excel
Host Applications
Operating Policies And Procedures
Service-Level Agreements
Risk Mitigation
Customer Experience
Deficiency Resolution
Process Improvement
Administrative Work
French

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