Operations Officer II

TekStaff's Client has a current vacancy for " Operations Officer-II”

Job Description

This is a 12 month contract located in Mississauga, Ontario Hybrid (4 days on site – training will be ONSITE 5 days until manager feels they are good to move to the 4-1 model)

SUMMARY OF THE ROLE:

• Typical Day-to-Day Responsibilities: completing compliance reviews that are opened by the front line
• How much time is being spent in meetings: 1.5 to 2 hours a week
• Who are they interacting with (internal/external) internal
• Will the contractor have access to any customer data? YES!!!!!

MUST-HAVE Hard Skills:

1. Fast-paced, multitasking, work well under pressure
2. Detail oriented
3. Computer Skills – MS Suites Excel: basic understanding
4. Previous admin work/ previous Ops officer work
5. Strong oral and written communication skills
6. Able to work independently/ excellent time management skills
7. 7.Banking Experience/ Previous financial institution

NICE-TO-HAVE

1.) Knowledge of Host applications an asset

2. French bilingual asset

Department Overview

The Small Business Banking Account Review (SSBAR) team is a dedicated group of officers within Business Banking aimed at streamlining the review of new business accounts and non-personal terms across Canada. As a result, our centralized team, the analysis, support, and commitment to our partners has developed a consistent approach nationally. We aim to ensure all new Small Business Banking accounts and terms that are opened, or updated via a Maintenance Change, are compliant in accordance with client’s policies. Operating as ONE client, we strive to support our partners in strengthening their understanding of achieving compliance when completing the SBB account review process.

Job Description Reporting to the Team Manager, the Operations Officer role is responsible for reviewing system input as well as business specific documentation for compliance and accuracy as outlined in our business' procedures.

Core accountabilities include: Review 100% of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance in line with business specific procedures

Effectively support partners with questions and clarification in resolving deficiencies identified Support the ongoing improvement to the customer experience to develop customer dedication

Job Requirements

• Ability to work well independently and as part of a team
• Strong communication, interpersonal, planning and time management skills to work in a fast-paced environment
• Ability to work efficiently to meet individual and team driven benchmarks
• Be conscientious and detail oriented in order to mitigate any risk to the bank
• Understand and apply operating policies and procedures
• Customer driven with a focus on providing exceptional customer service at all times
• Ability to take ownership of situations and know when to escalate issues as required
• Ability to multi-task and work in a fast paced, high volume environment
• Ensure Service Level Agreements are adhered to at all times
• Ability to assess and make decisions on ensuring Small Business Accounts are AML/KYC/KYB compliant
• Adopt to new process and technology improvements
• Focus of work is on the completion of day to day processes or activities, however might be assigned additional activities as required
• College and/or university degree would be an asset
• Please note – post pandemic this role will be required to attend our office in Mississauga on a regular basis

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.