Operations officer-II

TekStaff's Client has a current vacancy for " Operations Officer-II”

Job Description

This is a 4 month contract located in Toronto/Ontario, Hybrid (4 days on site: first three months fully on-site).

SUMMARY OF THE ROLE:

• Typical Day-to-Day Responsibilities: reviewing and processing requests, reviewing documents and processing asset transactions- particularly securities. It is a high-risk environment and compliance heavy, so accuracy is needed when reviewing such documentation.
• How much time is being spent in meetings; 30 min a day
• Who are they interacting with (internal/external): Both
• Will the contractor have access to any customer data? YES!

MUST HAVESKILLS:

1.) 2-4 years’ experience in banking/financial institute

2.) Proficiency in Microsoft 365- Outlook, Word and Excel

3.) Transaction processing experience

SOFT SKILLS:

1.) Accuracy and attention to detail

2.) Quick learner

3.) Time management, prioritization skills

NICE-TO-HAVE SKILLS:

1.) Asset management – securities experience

"Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct ? Identify, suggest and actively participate in process improvements ? Understand and apply bank/service centre operating policies and procedures ? Demonstrate flexibility by adapting to change within business area and unit ? Adopt new process and technology improvements ? Ensure necessary due diligence is taken to support the accuracy of all transactions Skills: ? Ability to adhere to strict deadlines and handle high volumes of work ? Excellent quantitative and analytical skills ? Excellent organizational and time management skills ? Ability to work independently, as well as part of a team ? Self-motivated and goal-oriented ? Ability to adapt to changing policies and procedures ? Attention to detail is crucial. ? Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans) ? Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs. ? Knowledge of Global and WSS platforms would be an asset. Education/Experience: ? -2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)"

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.