Program Manager-Retail Banking

TekStaff's Client has a current vacancy for "Program Manager-Retail Banking"

Job Description

Candidate Requirements/Must Have Skills:

• 10+ years of progressive experience in program/project delivery, operations transformation or business change, with demonstrated hands-on leadership of complex, cross-functional initiatives from mobilization through implementation and sustainment. Experience must extend beyond PMO reporting or advisory oversight to direct accountability for execution and outcomes.

• Demonstrated experience delivering change in banking or financial services operations, with working knowledge of operational workflows, service levels, demand and capacity management, exception handling and controls. Experience in Retail Operations and/or Commercial and Business Banking Operations is strongly preferred.

• Proven ability to turn ambiguous priorities and improvement recommendations into integrated roadmaps with defined scope, milestones, critical paths, resource requirements and acceptance criteria. Strong experience managing cross-workstream dependencies, resolving delivery blockers and recovering initiatives at risk.

• Experience leading matrix teams across Operations, process improvement, technology, automation, analytics, change adoption and risk/control functions without direct authority. Able to challenge assumptions constructively, negotiate delivery commitments and maintain clear ownership across business and technical partners.

• Strong practical experience in delivery governance, risk and issue management, scope/change control, financial forecasting and benefits realization. Able to work with Finance, Analytics and business owners to validate baselines and distinguish implemented outputs from measurable improvements in service, productivity, capacity and risk.

• Working knowledge of predictive, Agile and hybrid delivery approaches and process improvement methods, with the judgment to apply fit-for-purpose delivery practices. PMP, PgMP, Lean Six Sigma or relevant change management certification is an asset; demonstrated delivery results are essential.

• Demonstrated experience coordinating business acceptance testing, implementation readiness, procedure and training updates, phased rollouts, post-implementation stabilization and handover to operational owners. Able to balance delivery pace with service continuity, adoption and required control approvals.

Nice-To-Have Skills:

• Retail Banking experience an asset

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.