Research Analyst

TekStaff's Client has a current vacancy for a "Research Analyst"

Job Description

Key Accountabilities:

• Supports the Client Experience Management Office in developing data-driven strategies to enhance client experience.
• Aggregate data from across Canadian Banking working with Canadian Analytics and Global Brand and Customer Insights to develop a portfolio of client experience insights and analytics
• Partner with cross functional partners to define business needs, shape the appropriate research approach, and provide insights that inform decision-making
• Collaborate with Global Brand and Customer Insights to design end-to-end research projects
• Supports change management initiatives as new operational processes and strategies are introduced
• Supports the development of monthly CX reports for Canadian Banking leadership, including bespoke analysis on client behaviours and pain points.
• Investigates discrepancies, reconciles source data, and monitors reporting suite to ensure reasonability
• Monitor and leverage market and competitor analysis to inform strategic decisions and maintain a competitive edge.
• Collaborate with cross-functional teams to align analytics strategies with business objectives and facilitate data-driven insights.
• Promote continuous improvement, encouraging innovation, best practice sharing, and lessons learned to drive organizational excellence and create value.
• Champion a culture of client obsession embedding and facilitating client experience excellence and alignment within the Canadian Bank.

Must have skills:

1. 8+ years of relevant experience Market research, or insights roles
2. Passion for client-first thinking and client centric design
3. Self-starter with strong quantitative judgment and analytical skills
4. High level of proficiency managing large data sets
5. Advanced Excel (Pivot Tables, Nested Formulas, Charting) and PowerPoint
6. Experience with statistical analysis tools (i.e. SPSS, Q)
7. Proven ability to interpret data, spot patterns, anomalies, and opportunities
8. Previous experience presenting to senior executives and creating supporting materials

Nice to have:

• Able to manage multiple stakeholders and form cross-functional partnerships

• Able to manage multiple time-sensitive projects simultaneously

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.