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TekStaff IT Solutions

Salesforce Business Analyst

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

TekStaff's Client has a current vacancy for "Salesforce Business Analyst"

Job Description

Typical Day in Role:

Collaborate with business and technical stakeholders to gather, analyze, and refine functional and non-functional requirements, ensuring alignment with strategic objectives and technical feasibility.

Lead and support day-to-day project activities, ensuring adherence to the organization’s risk culture, compliance standards, and operational controls.

Translate business needs into clear, actionable specifications and user stories, facilitating effective communication between business units and development teams.

Contribute to the design, development, and delivery of software solutions for bank’s Commercial Customers and internal users, with a focus on scalability, usability, and compliance.

Maintain and enhance the Salesforce platform, ensuring system availability, performance, and resolution of application issues in a timely manner.

Stay current with Salesforce & nCino technologies, awareness of industry best practices, applying relevant updates and innovations to improve platform capabilities.

Foster a collaborative environment that promotes continuous improvement, operational efficiency, and proactive risk management across the team.

Candidate Requirements/Must Have Skills:

10+ years of requirements Gathering & Integration Experience: Proven ability to elicit, analyze, and document business and technical requirements for Salesforce features and integrations, ensuring alignment with business objectives and system capabilities.

Must have considerable experience working within big 5 banks or equivalent

Extensive Salesforce Platform Expertise: Demonstrated in-depth knowledge of Salesforce products including Financial Services Cloud, Service Cloud, and Sales Cloud, with hands-on experience in configuration and user management.

Platform Configuration Skills: Experience in building and configuring out-of-the-box Salesforce functionality, leveraging the platform’s full capabilities to deliver scalable and maintainable solutions.

Hands-On Experience with Financial Services Cloud: Practical experience in configuring user profiles, page layouts, and other components within Financial Services Cloud to support business processes and user needs.

Business Analysis & Planning: Active participation in the planning and analysis of system changes and enhancements, translating business needs into actionable technical specifications and user stories.

Nice-To-Have Skills:

Salesforce Admin Certification is highly preferred.

Soft Skills Required:

•Ability to translate technical knowledge into business value.

Strong communication skills to be able to communicate with various stakeholders/external teams and problem-solving

Working collaboratively – strong team player

•Capable of adapting quickly, managing multiple demands & competing priorities, while delivering deadlines

•Proven abilities to take initiative and be innovative.

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.TekStaff's Client has a current vacancy for a

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More about this job

Responsibilities

Gather and refine business and technical requirements, translate them into specifications and user stories, and coordinate with stakeholders and development teams to deliver Salesforce solutions. Maintain and enhance the Salesforce platform, resolve application issues, and support compliance, operational controls, and continuous improvement.

Requirements

Requires 10+ years of requirements gathering and integration experience, substantial experience at a major bank or equivalent, and extensive Salesforce expertise, including Financial Services Cloud, Service Cloud, and Sales Cloud. Candidates should have hands-on platform configuration and business analysis experience; Salesforce Administrator certification is highly preferred.

Skills

Requirements Gathering
Requirements Analysis
Salesforce
Financial Services Cloud
Service Cloud
Sales Cloud
nCino
Salesforce Configuration
User Management
Business Analysis
User Stories
Systems Integration
Stakeholder Communication
Risk Management
Compliance
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Financial Services Cloud
Service Cloud
Sales Cloud
nCino
Requirements Gathering
Requirements Analysis
Systems Integration
Business Analysis
User Stories
Functional Requirements
Non-Functional Requirements
Platform Configuration
User Management
Commercial Banking
Risk Management
Compliance
Operational Controls
Stakeholder Communication
Application Support
System Enhancements
Scalability
Usability
Continuous Improvement

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