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Added 11 mins ago
Operations & Administrative Coordinator
Okanagan College
Kelowna, BC
Experience in budget and financial management.
Added 11 mins ago
CT
Social Media Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
Support with community management as needed, including monitoring comments and tags, engaging with user-generated content, and sharing relevant content.
Added 11 mins ago
B
Mortgage Specialist
BMO
Calgary, AB
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 11 mins ago
O
Test Engineer
onsemi
Burlington, ON
- Full-time
Exercising strong leadership and communication skills in influencing peers and management in the development of an evolving role
Added 11 mins ago
R
Stage - Hiver - Responsable de la gestion des stocks / Internship-Winter-Material Management Lead
RTX
Longueuil, QC
- Full-time
Added 11 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…stakeholder engagement, testing, data migration, training, change management, and organizational readiness…
Added 11 mins ago
RO
FP&A Business Partner
Rubicon Organics™
Surrey, BC
- $113,800 to $142,300 CAD / year
- Full-time
…The role strengthens planning, cost visibility, performance management, and capital discipline across facilities, enabling leaders to improve productivity, capacity utilization, gross…
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Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 11 mins ago
BP
Customer & Programming Associate (Temporary - up to 18 Months)
Burlington Public Library
Burlington, ON
- Part-time
Under the guidance of the Manager and Branch Operations Lead, support collection initiatives, to ensure an accurate, tidy, balanced, and accessible collection that meets customer needs.
Added 25 mins ago
A
Epic Certified Clinical & myChart Applications Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
Depending on the client engagement, the Epic Clinical Certified Consultant / Team Lead will be responsible for collaborating with Accenture team, software vendor team, and client in the…
Added 25 mins ago
GM
Maintenance Supervisor
General Motors
Oshawa, ON
- Full-time
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable…
Added 25 mins ago
GM
Production Supervisor
General Motors
Oshawa, ON
- Full-time
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable…
Added 25 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Knowledge of training/change management, development design, implementation, and facilitation
Added 25 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
Knowledge of training/change management, development design, implementation, and facilitation
Added 25 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
Knowledge of training/change management, development design, implementation, and facilitation
Added 25 mins ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Knowledge of training/change management, development design, implementation, and facilitation
Added 25 mins ago
VA
Production Engineer
Väderstad AB
Langbank, SK
- Full-time
…tooling, equipment, and processes. Work closely with Project Management Team to support new product launches, engineering changes implementation and product / process continuous improvement…
Added 25 mins ago
UO
Manager, Human Resources
University of British Columbia
Vancouver, BC · UBCV | Institute for Computing Information and Cognitive Systems / Computer Science Building (ICCS)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Administrative Management | Department of Computer Science | Faculty of Science
Added 25 mins ago
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Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
…This role demands a highly developed communication skills to lead collaboratively in a cross-functional working…
Added 25 mins ago
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Senior Manager, Release and Deployment - Credit
TD
Toronto, ON
- Full-time
TD is seeking a Senior Manager, Release & Deployment to lead how technology change is planned, governed, and safely deployed across the Credit Platform. Reporting to the AVP, Platform…
Added 25 mins ago
LM
AVP or VP, Distribution
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
Establish and lead broker planning, stewardship, and performance management processes, including development of broker compensation frameworks, service agreements, and governance structures.
Added 25 mins ago
HR
Beauty Advisor- Floater
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Toronto, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 25 mins ago
Packaging Specialist - Longueuil
Lactalis
Longueuil, QC
Lead the technical development and execution of packaging initiatives by designing and conducting packaging qualification and validation trials for all new products in support of innovation…
Added 26 mins ago
VP
Lead / Senior Piping Materials Engineer
Vista Projects
Calgary, AB
- Full-time
Lead discipline participation in HAZOPs, constructability, and 3D model reviews, and coordinate with Process, Piping Stress, Mechanical, Supply Chain, and Project Management
Added 26 mins ago
VP
Intermediate Piping Materials Engineer
Vista Projects
Calgary, AB
- Full-time
Update project schedules, progress reports, and resource forecasts, and deliver within budget, schedule, and change management requirements

TekStaff IT Solutions

Senior Consultant

ON, Canada
Ontario, Canada, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 9, 2026
Experience: 7+ years experience managing third-party vendors, consulting firms, or outsourced operations.
Posting language: English
Posted: Nov 9, 2026

Original job description

TekStaff's Client has a current vacancy for 'VP KYC Client Enablement"

TekStaff is an IT Placement agency and interested in positioning you with our client.

This is an approximate 12 month contract located in Toronto, ON in office every other day (2 days one week, 3 days the next week)

Role Mandate

The VP, KYC Client Enablement is responsible for leading the end-to-end Know Your Customer (KYC) program, including New-to-Bank (NTB) onboarding, periodic KYC refresh activities, and client outreach. This role oversees the successful execution of KYC due diligence activities performed by both internal teams and external consulting partners, ensuring regulatory requirements, risk standards, and service level expectations are met.

The VP, KYC Client Enablement serves as the primary point of coordination between business stakeholders, clients, operations, compliance, and third-party service providers. The role is accountable for identifying and resolving operational issues, driving continuous process improvements, managing escalations, and ensuring a high-quality client and stakeholder experience throughout the KYC lifecycle. This opportunity is being recruited to provide maternity leave coverage and offers leadership of an onshore team of four employees, along with oversight of approximately 200 offshore contractor resources.

This is a unique opportunity to join client during a period of significant transformation. The successful candidate will work closely with Commercial Banking partners while helping drive the transition from Fenergo to CM CIF, providing exposure to change leadership, operational excellence, and stakeholder management. The scale of the mandate, combined with the opportunity to lead through change and contribute to a major business transformation, makes this an excellent opportunity for learning, growth, and professional development.

Key Responsibilities

KYC Program Management

Lead and oversee New-to-Bank onboarding and KYC refresh program across Capital Markets.
Ensure timely completion of customer due diligence activities in accordance with regulatory requirements, internal policies, and service level commitments.
Monitor program performance, productivity, quality, and key risk indicators to ensure effective execution of KYC activities.
Maintain oversight of case inventories, aging, turnaround times, and overall program health.

Third-Party Vendor Management

Manage and oversee external consulting firm responsible for executing KYC onboarding and refresh reviews.
Establish performance expectations, service level agreements, quality standards, and operational governance routines.
Review vendor performance metrics and implement corrective actions as required.
Provide direction, coaching, and ongoing support to ensure delivery expectations are consistently achieved.
Escalate and resolve operational, quality, capacity, and performance issues impacting program delivery.

Stakeholder Management

Build and maintain strong relationships with business partners, Issues Management, AML, Risk, Operations, and senior leadership.
Act as a trusted advisor and primary point of contact for KYC-related matters and program updates.
Facilitate regular governance meetings and provide reporting on key initiatives, risks, issues, and program performance.
Partner with stakeholders to prioritize activities, resolve challenges, and align on business objectives.

Client Outreach and Escalation Management

Oversee client outreach activities related to KYC, regulatory initiatives, and other ad hoc requests.
Manage complex or sensitive client escalations, ensuring timely resolution and clear communication.
Serve as the escalation point for issues raised by consulting partners, lines of business, and clients.
Balance regulatory requirements with client experience considerations to achieve positive outcomes.

Issue Resolution and Risk Management

Identify, assess, and manage operational issues, process gaps, and emerging risks.
Lead root cause analysis efforts and coordinate remediation plans with appropriate stakeholders.
Track and monitor issue resolution activities to ensure sustainable outcomes.
Escalate significant risks, control concerns, and delivery challenges to senior leadership as appropriate.

Continuous Improvement

Drive continuous improvement initiatives focused on enhancing efficiency, quality, controls, and client experience.
Identify opportunities to streamline workflows, reduce manual effort, and improve operational effectiveness.
Implement process enhancements, standardization efforts, and automation opportunities where appropriate.
Develop and maintain procedures, playbooks, and governance documentation to support a scalable KYC operating model.

Qualifications

Bachelor’s degree in law, Finance, Risk Management, or a related field.
ACAMS certification (preferred) or equivalent AML/KYC industry designation.
7+ years experience managing third-party vendors, consulting firms, or outsourced operations.
Proven people management experience, including leading, coaching, developing, and performance managing teams in a high-volume operational environment.
Strong understanding of KYC regulatory requirements, customer due diligence, lifecycle management, and risk management practices.
Demonstrated experience leading cross-functional teams and stakeholder engagement initiatives.
Excellent problem-solving, analytical, and decision-making skills.
Exceptional communication, relationship management, and conflict-resolution abilities.
Demonstrated experience operating within a complex matrixed organization, with the ability to influence and drive outcomes across multiple stakeholder groups including Business, Compliance, Risk, Operations, Technology, and external service providers.
Experience leading operational transformation, process improvement, or large-scale regulatory initiatives within a financial services environment.
Capital market experience will be beneficial.

Technical Skills

Intermediate to advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePoint.
Intermediate SharePoint experience, including document management, governance documentation, collaboration sites, workflow coordination, and content administration.
Experience with KYC, client lifecycle management, onboarding, or case management platforms.
Exposure to Fenergo or similar client lifecycle management (CLM) platforms is strongly preferred.
Experience developing and maintaining management reporting, dashboards, executive presentations, and performance metrics.
Strong analytical skills with the ability to interpret operational data, identify trends, and drive data-informed decision making.
Knowledge of workflow optimization, automation opportunities, and operational excellence methodologies.
Experience supporting governance, issue management, control environments, and remediation activities within a regulated financial institution.

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

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More about this job

Responsibilities

Lead the end-to-end KYC onboarding and refresh program, overseeing internal teams and external consulting partners to meet regulatory, quality, and service-level expectations. Manage stakeholder relationships, client escalations, operational risks, and continuous improvement while supporting the transition from Fenergo to CM CIF.

Requirements

Requires a bachelor’s degree in law, finance, risk management, or a related field, with ACAMS or an equivalent AML/KYC designation preferred. Candidates should have 7+ years of third-party vendor or outsourced operations management experience, people leadership capability, strong KYC and risk knowledge, and experience with transformation in financial services.

Skills

KYC Program Management
Vendor Management
People Management
Stakeholder Management
Client Outreach
Escalation Management
Risk Management
Customer Due Diligence
Regulatory Compliance
Process Improvement
Operational Transformation
Root Cause Analysis
Performance Reporting
SharePoint
Fenergo
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Know Your Customer (KYC)
Anti-Money Laundering (AML)
Customer Due Diligence
New-to-Bank Onboarding
KYC Refresh
Client Lifecycle Management
Fenergo
CM CIF
Vendor Management
Third-Party Consulting
Service Level Agreements
Capital Markets
Commercial Banking
Regulatory Compliance
Risk Management
Operational Governance
Issue Management
Root Cause Analysis
Remediation
Process Improvement
Workflow Optimization
Automation
Management Reporting
Performance Metrics
Dashboards
SharePoint
Microsoft Excel
Microsoft PowerPoint
ACAMS
Operational Transformation

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