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Solutions Designer - Senior
Joblinxsapp
Toronto, ON
- Full-time
The Government Services Integration Cluster is seeking an experienced Senior Solutions Designer to design, develop, and implement enterprise-level technology and integration solutions.
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Software Developer - Senior
Joblinxsapp
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The Government of Ontario is undertaking a major Data and AI transformation initiative focused on developing the Ontario Data Platform (ODP).
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Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
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Intermediate Traffic Engineer/Modeller
CIMA+
Ottawa, ON
- $68,960 to $94,820 CAD / year
- Full-time
We are looking for Senior Traffic Engineer/Modeller to support our expanding transportation sector in Ontario and work on traffic operational studies, roadway and railway safety reviews,…
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Senior Traffic Engineer/Modeller
CIMA+
Ottawa, ON
- $97,360 to $133,870 CAD / year
- Full-time
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Senior SAP Functional Solution Architect / Solution Lead
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Burnaby, BC
- $131,100 to $165,800 CAD / year
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Business Analyst - Renewable Energies
Robertson & Company Ltd.
Calgary, AB
- Full-time
Develop detailed PowerPoint presentations for senior management, investment approvals and Board-level discussions.
Added 14 mins ago
Senior Financial Analyst
CityofOttawa
Ottawa, ON
Reporting to the Manager of Financial Planning, the Senior Financial Analyst provides analytical resources to OPS including:
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Senior Manager, Executive Reporting & Advisory
Scotiabank
Toronto, ON
The Senior Manager, Tech Executive Reporting & Board Advisory, is the driving force behind how ScotiaTech shows up to the Board, the CEO, and senior leaders across Technology. Accountable…
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Director, Artificial Intelligence Risk Management & Governance
Scotiabank
Toronto, ON
Support Data and AI steering groups and governance forums, with clear decision rights and escalation paths.
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Sr. Brand Manager - Future Opportunities
Labatt Breweries of Canada
Toronto, ON
ROLE SUMMARY: At Labatt, we're building some of Canada's most loved and recognized brands. We're looking for a Senior Brand Manager who can think like a business owner, lead with the…
Added 14 mins ago
PC
Junior Civil Drafter
PRI Consultants
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- Full-time
…clean, accurate drawings from engineering direction and field data, learning PRI's drafting standards and CAD conventions, and growing into more independent design support work over time.…
Added 14 mins ago
VS
Senior NPI Process Manufacturing Engineer
VIAVI Solutions
Ottawa, ON
- Full-time
…coherent optics, 400G/800G and beyond, DWDM evolution, and AI data center infrastructure build out simultaneously accelerate demand for both the products and the capabilities they…
Added 14 mins ago
UO
Manager, Human Resources
University of British Columbia
Vancouver, BC · UBCV | Institute for Computing Information and Cognitive Systems / Computer Science Building (ICCS)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…trend analysis, staffing and salary reporting, and requested HR data to senior leadership to support immediate, medium-term and long-range…
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Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
…AJISS Program, ensuring the program's systems, processes, and data capabilities support operational excellence, customer outcomes, contractual performance, and future growth…
Added 14 mins ago
NC
Security & Resilience Awareness Specialist (18 Month Term)
NAV CANADA
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- Full-time
Ability to summarize and present key points as well as data in a meaningful way that will engage a wide audience.
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LM
AVP or VP, Distribution
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
Build out and oversee distribution analytics, reporting capabilities, and key distribution tools enable data-driven decision-making across the organization.
Added 14 mins ago
VP
Lead/Senior Piping Stress Engineer
Vista Projects
Calgary, AB
- Full-time
Lead the piping stress discipline on major projects and help grow Vista’s SAGD pipeline business. As Senior / Lead Piping Stress Engineer, you will be the technical authority for facility…
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VP
Lead / Senior Piping Materials Engineer
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Calgary, AB
- Full-time
What You Would Do in This RoleLead the discipline and shape how it works. As the Senior / Lead Piping Materials Engineer, you will provide technical and team leadership for piping materials…
Added 14 mins ago
TI
Senior Consultant
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
Build and maintain strong relationships with business partners, Issues Management, AML, Risk, Operations, and senior leadership.
Added 14 mins ago
KG
Senior Java Developer (Core Java)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
We are seeking a highly experienced Senior Java Developer to drive the architectural design, development, and scaling of our enterprise-grade microservices and distributed systems. In this…
Added 14 mins ago
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Business Lead
Supply Ontario
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- Full-time
Develops related business materials such as business cases, options, costing of supplies and equipment, processes and business practices, and presents recommendations to senior management.
Added 14 mins ago
CC
Senior Business Analyst RQ11731 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Senior Business Analyst- RQ11731 (CANADA) - Onsite
Added 14 mins ago
LM
AVP or VP, Distribution
Liberty Mutual Canada
Toronto, ON
- Full-time
Build out and oversee distribution analytics, reporting capabilities, and key distribution tools enable data-driven decision-making across the organization.
Added 14 mins ago
2I
Senior Software Developer
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto-based client is hiring a Software Developer – Senior for a 7-month onsite contract opportunity in Toronto, ON. The candidate must work onsite 5 days a week.

TekStaff IT Solutions

Senior Consultant

ON, Canada
Ontario, Canada, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 9, 2026
Experience: 7+ years experience managing third-party vendors, consulting firms, or outsourced operations.
Posting language: English
Posted: Nov 9, 2026

Original job description

TekStaff's Client has a current vacancy for 'VP KYC Client Enablement"

TekStaff is an IT Placement agency and interested in positioning you with our client.

This is an approximate 12 month contract located in Toronto, ON in office every other day (2 days one week, 3 days the next week)

Role Mandate

The VP, KYC Client Enablement is responsible for leading the end-to-end Know Your Customer (KYC) program, including New-to-Bank (NTB) onboarding, periodic KYC refresh activities, and client outreach. This role oversees the successful execution of KYC due diligence activities performed by both internal teams and external consulting partners, ensuring regulatory requirements, risk standards, and service level expectations are met.

The VP, KYC Client Enablement serves as the primary point of coordination between business stakeholders, clients, operations, compliance, and third-party service providers. The role is accountable for identifying and resolving operational issues, driving continuous process improvements, managing escalations, and ensuring a high-quality client and stakeholder experience throughout the KYC lifecycle. This opportunity is being recruited to provide maternity leave coverage and offers leadership of an onshore team of four employees, along with oversight of approximately 200 offshore contractor resources.

This is a unique opportunity to join client during a period of significant transformation. The successful candidate will work closely with Commercial Banking partners while helping drive the transition from Fenergo to CM CIF, providing exposure to change leadership, operational excellence, and stakeholder management. The scale of the mandate, combined with the opportunity to lead through change and contribute to a major business transformation, makes this an excellent opportunity for learning, growth, and professional development.

Key Responsibilities

KYC Program Management

Lead and oversee New-to-Bank onboarding and KYC refresh program across Capital Markets.
Ensure timely completion of customer due diligence activities in accordance with regulatory requirements, internal policies, and service level commitments.
Monitor program performance, productivity, quality, and key risk indicators to ensure effective execution of KYC activities.
Maintain oversight of case inventories, aging, turnaround times, and overall program health.

Third-Party Vendor Management

Manage and oversee external consulting firm responsible for executing KYC onboarding and refresh reviews.
Establish performance expectations, service level agreements, quality standards, and operational governance routines.
Review vendor performance metrics and implement corrective actions as required.
Provide direction, coaching, and ongoing support to ensure delivery expectations are consistently achieved.
Escalate and resolve operational, quality, capacity, and performance issues impacting program delivery.

Stakeholder Management

Build and maintain strong relationships with business partners, Issues Management, AML, Risk, Operations, and senior leadership.
Act as a trusted advisor and primary point of contact for KYC-related matters and program updates.
Facilitate regular governance meetings and provide reporting on key initiatives, risks, issues, and program performance.
Partner with stakeholders to prioritize activities, resolve challenges, and align on business objectives.

Client Outreach and Escalation Management

Oversee client outreach activities related to KYC, regulatory initiatives, and other ad hoc requests.
Manage complex or sensitive client escalations, ensuring timely resolution and clear communication.
Serve as the escalation point for issues raised by consulting partners, lines of business, and clients.
Balance regulatory requirements with client experience considerations to achieve positive outcomes.

Issue Resolution and Risk Management

Identify, assess, and manage operational issues, process gaps, and emerging risks.
Lead root cause analysis efforts and coordinate remediation plans with appropriate stakeholders.
Track and monitor issue resolution activities to ensure sustainable outcomes.
Escalate significant risks, control concerns, and delivery challenges to senior leadership as appropriate.

Continuous Improvement

Drive continuous improvement initiatives focused on enhancing efficiency, quality, controls, and client experience.
Identify opportunities to streamline workflows, reduce manual effort, and improve operational effectiveness.
Implement process enhancements, standardization efforts, and automation opportunities where appropriate.
Develop and maintain procedures, playbooks, and governance documentation to support a scalable KYC operating model.

Qualifications

Bachelor’s degree in law, Finance, Risk Management, or a related field.
ACAMS certification (preferred) or equivalent AML/KYC industry designation.
7+ years experience managing third-party vendors, consulting firms, or outsourced operations.
Proven people management experience, including leading, coaching, developing, and performance managing teams in a high-volume operational environment.
Strong understanding of KYC regulatory requirements, customer due diligence, lifecycle management, and risk management practices.
Demonstrated experience leading cross-functional teams and stakeholder engagement initiatives.
Excellent problem-solving, analytical, and decision-making skills.
Exceptional communication, relationship management, and conflict-resolution abilities.
Demonstrated experience operating within a complex matrixed organization, with the ability to influence and drive outcomes across multiple stakeholder groups including Business, Compliance, Risk, Operations, Technology, and external service providers.
Experience leading operational transformation, process improvement, or large-scale regulatory initiatives within a financial services environment.
Capital market experience will be beneficial.

Technical Skills

Intermediate to advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePoint.
Intermediate SharePoint experience, including document management, governance documentation, collaboration sites, workflow coordination, and content administration.
Experience with KYC, client lifecycle management, onboarding, or case management platforms.
Exposure to Fenergo or similar client lifecycle management (CLM) platforms is strongly preferred.
Experience developing and maintaining management reporting, dashboards, executive presentations, and performance metrics.
Strong analytical skills with the ability to interpret operational data, identify trends, and drive data-informed decision making.
Knowledge of workflow optimization, automation opportunities, and operational excellence methodologies.
Experience supporting governance, issue management, control environments, and remediation activities within a regulated financial institution.

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

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More about this job

Responsibilities

Lead the end-to-end KYC onboarding and refresh program, overseeing internal teams and external consulting partners to meet regulatory, quality, and service-level expectations. Manage stakeholder relationships, client escalations, operational risks, and continuous improvement while supporting the transition from Fenergo to CM CIF.

Requirements

Requires a bachelor’s degree in law, finance, risk management, or a related field, with ACAMS or an equivalent AML/KYC designation preferred. Candidates should have 7+ years of third-party vendor or outsourced operations management experience, people leadership capability, strong KYC and risk knowledge, and experience with transformation in financial services.

Skills

KYC Program Management
Vendor Management
People Management
Stakeholder Management
Client Outreach
Escalation Management
Risk Management
Customer Due Diligence
Regulatory Compliance
Process Improvement
Operational Transformation
Root Cause Analysis
Performance Reporting
SharePoint
Fenergo
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Know Your Customer (KYC)
Anti-Money Laundering (AML)
Customer Due Diligence
New-to-Bank Onboarding
KYC Refresh
Client Lifecycle Management
Fenergo
CM CIF
Vendor Management
Third-Party Consulting
Service Level Agreements
Capital Markets
Commercial Banking
Regulatory Compliance
Risk Management
Operational Governance
Issue Management
Root Cause Analysis
Remediation
Process Improvement
Workflow Optimization
Automation
Management Reporting
Performance Metrics
Dashboards
SharePoint
Microsoft Excel
Microsoft PowerPoint
ACAMS
Operational Transformation

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