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TekStaff IT Solutions

Senior Content Designer

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Nov 5, 2026
Experience: 3-5 years of experience, preferably in digital, conversation or content design
Posting language: English
Posted: Oct 6, 2026

Original job description

TekStaff's Client has a current vacancy for a Senior Content Designer

Duration : This is a 12 month contract located in Toronto/Ontario, Hybrid 4 days

Job Description

SUMMARY OF THE ROLE:

Typical Day-to-Day Responsibilities See JD
How much time is being spent in meetings 30%
Who are they interacting with (internal/external) Both
Will the contractor have access to any customer data? NO!!!

Must Haves

Plain language expertise
Strong writing and editing skills
Experience writing WCAG/Accessibility compliant content
Experience getting regulatory approvals

Soft skills

Willingness to collaborate
Self-motivated, flexible, organized and accountable
A passion for great experience design

Nice to have

FI experience
Public Site experience

Senior Content Designer

Job Description Summary

Deliver content designs for multiple projects by creating, evaluating, and modifying the language used on tools, apps, prototypes and websites. Conduct ideation sessions, develop concepts and innovate using design thinking methodologies.

Responsibilities

Conceptualize, design and execute future-state and near-term cross channel content experiences
Writing, editing and proofreading skills
Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Apply user-centered design methodologies to ensure content is accessible and based on customer needs
Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication
Collaborate with Experience Design Leads, Product Owners and engineers to develop the best solution for customers.

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participate in cross-functional / enterprise / initiatives as a content design expert helping to identify risk / provide guidance for complex situations
Conduct internal and external content projects; support the development/ delivery of presentations / communications to management or broader audience
Acts as a subject matter expert within their own area of specialty or a resource for others integrating the broader organizational context into advice and solutions within own area
Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
Independently performs tasks from end to end
Takes direction from Content Design Lead, and aligns with Product Owner, Tech Leads, Experience Design Lead, and Control Partners

Experience

3-5 years of experience, preferably in digital, conversation or content design
Experience in a design-related discipline (industrial design, user-centred design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

Apply About employer

More about this job

Responsibilities

Design, write, edit, and evaluate accessible content experiences across tools, apps, prototypes, and websites, from ideation through post-launch evaluation. Collaborate with product, engineering, experience design, and control partners to deliver customer-centered solutions, manage content risks, and ensure compliance with applicable requirements.

Requirements

Requires 3–5 years of experience, preferably in digital, conversation, or content design, along with plain-language expertise, strong writing and editing skills, accessibility-compliant content experience, and experience obtaining regulatory approvals. Candidates should be collaborative, self-motivated, flexible, organized, and accountable; financial institution and public-site experience are considered assets.

Skills

Plain Language Writing
Writing and Editing
WCAG
Regulatory Approvals
Content Design
User-Centered Design
Design Thinking
Proofreading
Cross-Channel Content Design
Stakeholder Collaboration
Ideation Facilitation
Content Strategy
Product Development Lifecycle
Risk Assessment
Presentation Development

Visa sponsorship

Not detected in the job text

Keywords

Content Design
Plain Language
WCAG
Accessibility
Regulatory Approvals
Digital Design
Conversation Design
User-Centered Design
Design Thinking
Cross-Channel Experiences
Content Writing
Editing
Proofreading
Product Development Lifecycle
User Research
Prototyping
Experience Design
Product Ownership
Stakeholder Communication
Risk Management
Compliance
Financial Controls
Banking
Financial Services
Public Websites
Ideation Sessions

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