Service Now Systems Administrator
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- 1.) Systems administrator experience with service now – 5+ years
- Posting language
- English
- Posted
Original job description
TekStaff's Client has a current vacancy for a Service Now - Systems Administrator
Job Description
SUMMARY OF DAY TO DAY RESPONSIBILITIES: IT Service Management – Design and implement solutions following established IT Service Management policies and standards. Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives.
Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas.
Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates.
Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements.
Lead/contribute in architecture, design & code reviews of IT Service Management solutions.
Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.
Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability.
Code deployment in 15 instances of ServiceNow
MUST HAVE:
1.) Systems administrator experience with service now – 5+ years
2.) CSA certification
3.) Strong communication skills
NICE TO HAVE
1.) Development experience
2.) Banking experience
3.) ITIL 4
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
More about this job
Responsibilities
Design and implement IT Service Management solutions, ensuring they support incident, problem, change, and service request processes while meeting risk, cost, governance, compliance, and business objectives. Lead or contribute to solution architecture and reviews, troubleshoot issues and drive resolutions, coordinate with clients and project teams, and support deployments and service availability.
Requirements
Requires at least five years of ServiceNow systems administration experience, a CSA certification, and strong communication skills. Development experience, banking experience, and ITIL are preferred.
Skills
- ServiceNow Administration
- IT Service Management
- Systems Administration
- System Integration
- Application Development
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Solution Architecture
- Technical Troubleshooting
- Root Cause Analysis
- Code Deployment
- Communication
- CSA Certification
- ITIL
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- ServiceNow
- IT Service Management
- Systems Administration
- CSA Certification
- System Integration
- Application Development
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- IT Governance
- Compliance
- Solution Architecture
- Design Reviews
- Code Reviews
- Troubleshooting
- Root Cause Analysis
- Code Deployment
- Production Support
- 24x7 Support
- ITIL
- Financial Services
- Banking