Sr. ServiceNow Developer

TekStaff's Client has an open position for a Sr. ServiceNow Developer.

Contract Duration: 5.5 months

Location: Toronto, ON - Hybrid (2-3 days/week onsite)

Key Responsibilities

CMDB & Inventory Management

• Design, implement, and enhance CMDB capabilities, data models, and configuration item (CI) lifecycle processes.
• Support CMDB health initiatives including completeness, correctness, compliance, and relationship integrity.
• Develop and maintain CI class structures, identification and reconciliation rules, and governance controls.
• Assist in establishing and improving configuration management processes and operational procedures.
• Support asset and configuration data alignment across infrastructure, applications, services, and business systems.

Hardware & Software Asset Management

• Configure and enhance ServiceNow HAM and SAM capabilities.
• Support hardware asset lifecycle management, including procurement, deployment, inventory management, transfers, and disposal processes.
• Configure software asset management workflows and support software compliance initiatives.
• Assist with asset normalization, software discovery, entitlement management, and license reconciliation activities.
• Collaborate with stakeholders to improve asset visibility, reporting, and governance.

Platform Development & Automation

• Develop and customize ServiceNow solutions using:
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• Flow Designer
• IntegrationHub
• Catalog Items
• Workflows and Automations
• Build scalable solutions that support inventory, asset, and configuration management objectives.
• Develop custom applications, integrations, and enhancements where required.

Discovery, Integrations & Data Management

• Implement and support ServiceNow Discovery, Service Mapping, and related inventory data collection capabilities.
• Develop integrations with external systems using REST APIs, IntegrationHub, MID Servers, and other supported technologies.
• Support data imports, transformations, reconciliation, and synchronization processes.
• Troubleshoot CMDB and asset data issues across multiple data sources.

Technical Leadership & Consulting

• Translate business requirements into technical solutions and architecture recommendations.
• Provide technical guidance and best practice recommendations to project teams and stakeholders.
• Document configurations, design decisions, technical specifications, and operational procedures.
• Support knowledge transfer activities and collaborate with internal platform teams.

Required Qualifications

• 5+ years of ServiceNow development and implementation experience.
• Proven experience with CMDB design, governance, and administration.
• Hands-on experience implementing or supporting:
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Discovery
• Configuration Management
• Experience with ServiceNow integrations and automation capabilities.
• Experience working on enterprise-scale ServiceNow projects.

Technical Skills

• Deep understanding of ServiceNow platform architecture.
• Experience with:
• CMDB Data Manager
• Identification & Reconciliation Engine (IRE)
• Discovery
• IntegrationHub
• Flow Designer
• REST/SOAP APIs
• MID Servers
• Strong understanding of asset lifecycle management and configuration management practices.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) for: HAM, SAM, Discovery, CMDB

Preferred Background

• Experience leading CMDB transformation or inventory management initiatives.
• Experience improving CMDB health, asset governance, and inventory accuracy.
• Experience integrating ServiceNow with endpoint management, procurement, discovery, or infrastructure platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement capabilities.

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.