technical support
- London, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
TekStaff's Client has a current vacancy for "Technical Customer Support"
This is a 24 month contract located in London ON, Hybrid (2 -3 days onsite, subject to change).
If you are interested in this posting please call me or send me your updated resume formatted in word. Please fill out the representation agreement and the skills matrix chart.
MUST HAVE:
- Above average computing and navigational skills
- Exceptional customer service skills
- Excellent English verbal and written communication skills
- A team player who collaborates effectively with peers and other teams but can also work well independently
- Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
- A technical support background or related education – troubleshooting exp
- Ability to type at least 35 words per minute
- General knowledge and understanding of PC hardware and components.
NICE TO HAVE:
- Experience with ticketing systems is an asset
•Technical degree and/or IT Certification preferred.
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
More about this job
Responsibilities
Provide technical customer support and troubleshoot issues involving computers and PC hardware. Collaborate with peers and other teams while also working independently to deliver customer service.
Requirements
Candidates must have strong computer navigation and customer service skills, excellent spoken and written English, and knowledge of Microsoft O365 applications. A technical support background or related education, troubleshooting experience, typing speed of at least 35 words per minute, and general PC hardware knowledge are required; ticketing system experience and a technical degree or IT certification are preferred.
Skills
- Computer Navigation
- Customer Service
- English Communication
- Teamwork
- Microsoft Word
- Microsoft Excel
- Microsoft OneNote
- Microsoft PowerPoint
- Technical Support
- Troubleshooting
- Typing
- PC Hardware Knowledge
- Ticketing Systems
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Technical Customer Support
- Technical Support
- Troubleshooting
- Customer Service
- Computer Navigation
- Microsoft O365
- Microsoft Word
- Microsoft Excel
- Microsoft OneNote
- Microsoft PowerPoint
- PC Hardware
- Computer Components
- Ticketing Systems
- Typing Speed
- IT Certification
- Technical Degree
- Team Collaboration