Technical Support Representative
- London, ON, Canada
Contract
Applications open in a new tab.
Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
TekStaff's Client has a current vacancy for a Service Availability Rep Role (Unilingual)
MUST HAVE:
- Above average computing and navigational skills
- Exceptional customer service skills
- A team player who collaborates effectively with peers and other teams but can also work well independently
- Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
- A technical support background or related education – troubleshooting exp
- Ability to type at least 35 words per minute
- General knowledge and understanding of PC hardware and components.
NICE TO HAVE:
- Experience with ticketing systems is an asset
•Technical degree and/or IT Certification preferred.
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
More about this job
Responsibilities
Provide service availability support and assist customers with technical issues. Collaborate with peers and other teams while also handling work independently.
Requirements
Candidates must have strong computing and navigation skills, exceptional customer service, knowledge of Microsoft O365 applications, and a technical support background or related education with troubleshooting experience. They must type at least 35 words per minute and have general knowledge of PC hardware; ticketing system experience and a technical degree or IT certification are preferred.
Skills
- Computing Skills
- Navigation Skills
- Customer Service
- Teamwork
- Independent Work
- Microsoft Word
- Microsoft Excel
- Microsoft OneNote
- Microsoft PowerPoint
- Technical Support
- Troubleshooting
- Typing
- PC Hardware Knowledge
- Ticketing Systems
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Service Availability
- Technical Support
- Troubleshooting
- Customer Service
- Microsoft O365
- Microsoft Word
- Microsoft Excel
- Microsoft OneNote
- Microsoft PowerPoint
- PC Hardware
- Ticketing Systems
- Typing Speed
- IT Certification
- Technical Degree
- Team Collaboration