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Added 12 mins ago
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TEKsystems

Analyste De Solutions / Solutions Analyst

Longueuil, QC, Canada

$70 to $80 CAD / hour · Contract

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Job details

Pay: $70 to $80 CAD / hour
Job type: Contract
Apply by: Nov 6, 2026
Posting language: English · French
Posted: Oct 7, 2026

Original job description

English section of this bilingual listing.

The Contact Center Solutions Advisor is involved in all activities related to delivering solutions, from requirements analysis through to solution deployment. They participate in both organizational projects and contact center operations. The ideal candidate should have a strong experience in requirements analysis but may also be called upon to contribute to the full range of responsibilities listed below:

Collaborate with business and technology stakeholders to understand the context and nature of their needs.
Actively participate in identifying realistic and feasible solutions that meet stakeholder requirements.
Analyze business needs and produce the documentation necessary to support their understanding.
Actively contribute to solution design (including change impact analysis) and prepare the documentation required to support it.
Develop the documentation required to validate that business needs have been met by identifying the necessary acceptance tests.
Actively contribute to the documentation required to verify solution compliance by identifying necessary integration and functional tests.
Support the delivery team in implementing solutions and performing the required testing to ensure quality.
Actively participate in developing technical and user documentation (guides, procedures, etc.).
Support the delivery team during solution deployments.
Conduct post-implementation follow-ups to ensure stakeholder satisfaction and monitor the impacts of changes.

Requirements

Relevant experience with Genesys Cloud CX contact center products is essential.
College or university degree, or equivalent experience.
Minimum of three (3) years of relevant experience.
Strong analytical, writing, and summarization skills.
Excellent verbal and written communication skills.
Ability to work independently in a complex environment.
Proficiency in spoken and written English.

Job Type & Location

This is a Contract position based out of Longueuil, QC.

Pay And Benefits

The pay range for this position is $70.00 - $80.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a hybrid position in Longueuil,QC.

À propos de TEKsystems et TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Quebec Personnel Placement Agency Permit Number AP-2000547

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Read the full bilingual original

Description

Le conseiller en solutions de centres de contacts client intervient dans toutes les activités liées à la livraison de solutions, de lanalyse des besoins jusquà la mise en production des solutions. Il participe tout autant aux projets de lorganisation quaux opérations des centres de contacts client. Le profil rechercher doit avoir une majeure en analyse de besoin, mais pourrait être appeler à intervenir dans l'ensemble de ces tâches:

Échanger avec les parties prenantes affaires et technologique pour comprendre le contexte et la nature de leurs besoins
Participer activement à identifier des solutions réalistes et réalisables qui répondent aux besoins des parties prenantes
Analyser les besoins et construire la documentation nécessaire pour soutenir leur compréhension
Participer activement à concevoir des solutions (incluant l'analyse dimpact des changements) et construire la documentation nécessaire pour soutenir leur compréhension
Construire la documentation nécessaire pour valider que les besoins sont bien répondus en identifiant les tests d'acceptation requis
Participer activement à construire la documentation nécessaire pour vérifier la conformité des solutions en identifiant les tests dintégration / tests fonctionnels requis
Accompagner léquipe de livraison dans limplémentation des solutions et les tests requis pour vérifier leur qualité
Participer activement à développer la documentation technique et utilisateur (guide, procédure, etc.)
Soutenir l'équipe de livraison lors des mises en production des solutions
Faire un suivi post implantation des solutions pour assurer la satisfaction des parties prenantes et contrôler les impacts des changements
Posséder une expérience pertinente avec les produits de centre de contacts Genesys Cloud Cx est essentiel.
Détenir un diplôme détudes collégiales / universitaire ou léquivalent
Posséder un minimum de trois (3) ans dexpérience pertinente
Faire preuve dune bonne capacité danalyse, de rédaction et de synthèse
Avoir de bonnes aptitudes pour les communications verbales et écrites
Être capable d'évoluer de façon autonome dans un environnement complexe - Maîtrise de la langue anglaise parlée et écrite

Type de poste & Emplacement

Ce poste Contract est basé à Longueuil, QC.

Taux de rémunération & Avantages

La fourchette salariale associée à ce poste est de $70.00 - $80.00/hr.

La rémunération individuelle offerte pour ce poste, à lintérieur de cette fourchette, dépendra de nombreux facteurs, notamment les qualifications, les compétences, lexpérience pertinente, la connaissance du poste, la localisation géographique, léquité interne ainsi que dautres facteurs pertinents liés au poste.

Type de milieu de travail

Il s'agit d'un poste hybrid, situé à Longueuil,QC.

Responsibilities

The Contact Center Solutions Advisor is involved in all activities related to delivering solutions, from requirements analysis through to solution deployment. They participate in both organizational projects and contact center operations. The ideal candidate should have a strong experience in requirements analysis but may also be called upon to contribute to the full range of responsibilities listed below:

Collaborate with business and technology stakeholders to understand the context and nature of their needs.
Actively participate in identifying realistic and feasible solutions that meet stakeholder requirements.
Analyze business needs and produce the documentation necessary to support their understanding.
Actively contribute to solution design (including change impact analysis) and prepare the documentation required to support it.
Develop the documentation required to validate that business needs have been met by identifying the necessary acceptance tests.
Actively contribute to the documentation required to verify solution compliance by identifying necessary integration and functional tests.
Support the delivery team in implementing solutions and performing the required testing to ensure quality.
Actively participate in developing technical and user documentation (guides, procedures, etc.).
Support the delivery team during solution deployments.
Conduct post-implementation follow-ups to ensure stakeholder satisfaction and monitor the impacts of changes.

Requirements

Relevant experience with Genesys Cloud CX contact center products is essential.
College or university degree, or equivalent experience.
Minimum of three (3) years of relevant experience.
Strong analytical, writing, and summarization skills.
Excellent verbal and written communication skills.
Ability to work independently in a complex environment.
Proficiency in spoken and written English.

Job Type & Location

This is a Contract position based out of Longueuil, QC.

Pay And Benefits

The pay range for this position is $70.00 - $80.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a hybrid position in Longueuil,QC.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises dAllegis Group. Découvrez dautres informations à TEKsystems.com.

Québec Numéro du permis d'agence de placement de personnel AP-2000547

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Quebec Personnel Placement Agency Permit Number AP-2000547

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply About employer

More about this job

Responsibilities

Analyze stakeholder needs and help design feasible contact center solutions, documenting requirements, impacts, and acceptance, integration, and functional tests. Support implementation, testing, deployment, and post-implementation follow-up, while preparing technical and user documentation.

Requirements

Requires relevant experience with Genesys Cloud CX contact center products, at least three years of relevant experience, and a college or university degree or equivalent. Candidates should have strong analytical, writing, summarization, and communication skills, be able to work independently in a complex environment, and be proficient in spoken and written English.

Skills

Requirements Analysis
Business Analysis
Stakeholder Communication
Solution Design
Change Impact Analysis
Acceptance Testing
Integration Testing
Functional Testing
Solution Implementation
Technical Documentation
User Documentation
Post-Implementation Follow-Up
Genesys Cloud CX
Analytical Skills
Written Communication
Independent Work

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Contact Center Solutions
Requirements Analysis
Business Analysis
Stakeholder Requirements
Solution Design
Change Impact Analysis
Acceptance Testing
Integration Testing
Functional Testing
Solution Implementation
Quality Assurance
Technical Documentation
User Documentation
Solution Deployment
Post-Implementation Follow-Up
Contact Center Operations

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