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Added 1 min ago
T
Actuarial Analyst I - Project Development & Optimization
TD
Toronto, ON
- Full-time
Actively collaborating with different stakeholders within the company, such as Finance, Pricing, Reinsurance, Claims Operations and Analytics & Modelling
Added 1 min ago
T
Bodily Injury Claims Advisor
TD
Calgary, AB · Burlington, ON
- Full-time
Reporting to Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims in Alberta. This includes full investigation of liability…
Added 1 min ago
T
Team Manager, Bodily Injury
TD
Burlington, ON · Markham, ON
- Full-time
The Casualty Claims Team is responsible for delivering ease and value to our customers through simple, fast and fair liability claims resolutions. Our department also ensures financial…
Added 1 min ago
FC
Group, Administration II
First Canadian Financial Group
Edmonton, AB
- Full-time
3 to 5 years in Group Benefits administration, claims or a related field is required.
Added 1 min ago
C&
Adjuster Support
Crawford & Company
Mississauga, ON
- Full-time
…collaborative and professional environment while supporting our claims operations…
Added 16 mins ago
B
Procurement and Contracts Manager
Brunel
Toronto, ON
- Contract
Proactively identify and address potential claims, commercial risks, unjustified variations, and contractor performance issues.
Added 16 mins ago
GL
Senior Project and Change Manager, ERP/WMS
Gay Lea Foods
Toronto, ON · Etobicoke, ON
- Full-time
Challenge assumptions, estimates, forecasts, risks, change impacts, readiness claims, and adoption plans where appropriate.
Added 16 mins ago
LC
Credit Representative ( Parental leave replacement)
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
…Resolve all deductions from customer remittances including claims, debits, short payments and invalid…
Added 16 mins ago
V
Guidewire Business Analyst
ValueMomentum
Markham, ON
- Contract
Hands on experience of the Guidewire Policy and Claims Centers. Has Knowledge on the API's, Application Development and Microservices
Added 16 mins ago
Specialist, Employee Benefits
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Experience with administering WSIB and CNESST claims
Added 16 mins ago
Commerce and Industry - Sectoral Officer
Cree Nation Government
Mistissini, QC
Implementation of the provisions of the Cree-Quebec Governance agreement related to mining claims and exclusive exploration rights.
Added 31 mins ago
M
Digital Merchandiser & Graphic Designer - Petcare (Canada)
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
Passion for pets and an understanding of pet-parent shopper journeys, claims, and pack-communication dynamics (e.g., life-stage nutrition, ingredient callouts, flavor varieties, feeding…
Added 45 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Williams Lake, BC
- Full-time
Ensures defective or damaged merchandise is properly identified and transferred to the claims room in accordance with procedures.
Added 45 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Williams Lake, BC
- Full-time
Ensures defective or damaged merchandise is properly identified and transferred to the claims room in accordance with procedures.
Added 45 mins ago
JW
Bilingual Customer Service Representative
Jamieson Wellness Inc.
Windsor, ON
- $45,700 to $68,500 CAD / year
- Full-time
Review, approve and process claims from accounts for A/R posting
Added 45 mins ago
JW
Customer Service Representative
Jamieson Wellness Inc.
Windsor, ON
- $45,700 to $68,500 CAD / year
- Contract
Review, approve and process claims from accounts for A/R posting
Added 45 mins ago
A&
Core Tax Incentives Manager – Technical
Alvarez & Marsal
Toronto, ON
- Full-time
You will use your technical background to assess whether projects and equipment qualify, and combine it with tax knowledge to help clients build and defend robust incentive claims.
Added 45 mins ago
A&
Core Tax Incentives Manager – Technical
Alvarez & Marsal
Calgary, AB
- Full-time
You will use your technical background to assess whether projects and equipment qualify, and combine it with tax knowledge to help clients build and defend robust incentive claims.
Added 45 mins ago
Occupational Health Nurse - Night Shift
Aecon
Pickering, ON
Liaise with internal claims management teams, WSIB, and external healthcare providers regarding workplace injury or illness claims, supporting effective case management and timely…
Added 1 hour ago
PR
Associate Business Manager, AB & SK
Potentia Renewables Inc.
Calgary, AB
- $85,000 to $100,000 CAD / year
- Full-time
Identify operational issues that may result in warranty claims, contractual remedies or insurance recoveries and support claim processes as required.
Added 1 hour ago
S
Image Appraiser
SGI
Regina, SK · Saskatoon, SK
- Full-time
Knowledge of estimating/claims software programs.
Added 1 hour ago
AB
Twin Otter Captains - Air Borealis
Air Borealis
Happy Valley-Goose Bay, NL
- Full-time
Added 1 hour ago
MI
Advisor, Last Mile Optimization Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Analyze customer complaints and claims related to delivery.
Added 1 hour ago
A
Pricing & Performance Analyst
Akkodis
Toronto, ON
- $90,000 to $95,000 CAD / year
- Full-time
…candidate will work closely with Product, Commercial, Finance, Claims, and Underwriting teams to deliver insights that drive profitable growth and support strategic…
Added 1 hour ago
GS
Analyste d'affaires système (BSA) Guidewire ( Senior)
Groupe SII
Montreal, QC
- Full-time

TEKsystems

Customer Service Professional - Group Benefits

Waterloo, ON, Canada

$21 to $23 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $21 to $23 CAD / hour
Job type: Contract
Experience: Minimum 2 years of customer service experience
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

The Opportunity

As a Customer Service Professional, you will play a key role in delivering exceptional service to plan members, dental offices, healthcare providers, and internal stakeholders. You will support customers through inbound calls and follow-up communications, helping them navigate their group insurance benefits, claims, and coverage inquiries.

This is a fast-paced, customer-focused environment where success is driven by empathy, problem-solving, attention to detail, and the ability to navigate multiple systems efficiently.

What You'll Be Doing

Handle approximately 50 inbound calls per day, with an average call target of 10 minutes or less
Provide timely, accurate information regarding group benefits products and services
Investigate and resolve plan member inquiries and system-related issues
Explain claims decisions, coverage details, and benefit entitlements
Utilize multiple systems and source documents to identify solutions and support customers effectively
Follow up with customers through email when required
Meet and exceed established customer experience and performance metrics

Performance Metrics (KPIs)

Success in this role will be measured through:

Average Handle Time (AHT), including talk time, hold time, and after-call work
Net Promoter Score (NPS) / Customer Satisfaction
Quality, Accuracy, and Compliance
First Call Resolution
Repeat Call Rates
Transfer Rates
Schedule Adherence

Required Qualifications

Must-Have Experience

Minimum 2 years of customer service experience
Demonstrated ability to learn new products, systems, and processes
At least 1 year of tenure in a previous role, showing commitment and stability
Experience navigating multiple technology platforms and systems simultaneously
High School Diploma or equivalent
Ability to successfully demonstrate competency in behavioral interview questions (e.g., managing difficult customer situations, balancing empathy with professionalism)
Ability to work in-office 3 days per week (Tuesday, Wednesday, and Thursday)

#PriorityCanada #PriorityCanada #PriorityCanada #PriorityCanada

Job Type & Location

This is a Contract position based out of Waterloo, ON.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location

This is a Contract position based out of Waterloo, ON.

This is a hybrid position in Waterloo,ON.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

Read the full bilingual original

The Opportunity

This is a fast-paced, customer-focused environment where success is driven by empathy, problem-solving, attention to detail, and the ability to navigate multiple systems efficiently.

What You'll Be Doing

Handle approximately 50 inbound calls per day, with an average call target of 10 minutes or less
Provide timely, accurate information regarding group benefits products and services
Investigate and resolve plan member inquiries and system-related issues
Explain claims decisions, coverage details, and benefit entitlements
Utilize multiple systems and source documents to identify solutions and support customers effectively
Follow up with customers through email when required
Meet and exceed established customer experience and performance metrics

Performance Metrics (KPIs)

Success in this role will be measured through:

Average Handle Time (AHT), including talk time, hold time, and after-call work
Net Promoter Score (NPS) / Customer Satisfaction
Quality, Accuracy, and Compliance
First Call Resolution
Repeat Call Rates
Transfer Rates
Schedule Adherence

Required Qualifications

Must-Have Experience

Minimum 2 years of customer service experience
Demonstrated ability to learn new products, systems, and processes
At least 1 year of tenure in a previous role, showing commitment and stability
Experience navigating multiple technology platforms and systems simultaneously
High School Diploma or equivalent
Ability to successfully demonstrate competency in behavioral interview questions (e.g., managing difficult customer situations, balancing empathy with professionalism)
Ability to work in-office 3 days per week (Tuesday, Wednesday, and Thursday)

#PriorityCanada #PriorityCanada #PriorityCanada #PriorityCanada

Job Type & Location

This is a Contract position based out of Waterloo, ON.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Job Type & Location

This is a Contract position based out of Waterloo, ON.

Workplace Type

This is a hybrid position in Waterloo,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises dAllegis Group. Découvrez dautres informations à TEKsystems.com.

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About TEKsystems and TEKsystems Global Services

Apply About employer

More about this job

Responsibilities

The role involves handling inbound calls to assist plan members with group insurance benefits, claims, and coverage inquiries. You will be responsible for investigating issues, providing accurate information, and maintaining high standards of customer satisfaction.

Requirements

Candidates must have at least 2 years of customer service experience and the ability to navigate multiple technology platforms simultaneously. A high school diploma or equivalent is required, along with the ability to work in-office three days per week.

Skills

Customer Service
Inbound Calls
Problem Solving
Communication
Attention To Detail
Group Benefits
Claims Processing
System Navigation
Data Entry
Conflict Resolution
Empathy
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Group Benefits
Insurance
Claims
Inbound Calls
KPI
AHT
NPS
First Call Resolution
Hybrid
Contract
Problem Solving
Data Management
Communication Skills
Technology Platforms

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