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Added 12 mins ago
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TEKsystems

Représentant Du Service à La Clientèle

Montreal, QC, Canada

Pay: The pay range for this position is $24.00 - $25.00/hr.
Job type: Contract
Apply by: Oct 29, 2026
Posting language: English · French
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Montreal, QC.

The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Duties

Receive 40-60 inbound calls per shift
Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one team
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
Educate and assist clients with using our clients digital capabilities

Must Haves

Fluency in English and French (reading and verbal is required). Testing will be administered to assess language skills.
6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).
Personal flexibility to work shift work, including weekends.
Ability to work on a hybrid schedule (1 day in office per week).
Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.

Soft Skills

Ability to work independently, proven time management, organizational and problem-solving skills.
Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone.
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.
An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.
Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.

This posting is for an existing vacancy.

#TEKbank26

Job Type & Location

This is a Contract position based out of Montreal, QC.

Pay And Benefits

The pay range for this position is $24.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a hybrid position in Montreal,QC.

À propos de TEKsystems et TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Quebec Personnel Placement Agency Permit Number AP-2000547

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Read the full bilingual original

Conseiller en services bancaires courants

Notre client est membre des Big 5 banques et recherche activement à embaucher des « conseillers bancaires de routine » qui se joindront à ses équipes Montreal sur une base contractuelle.

Ce rôle est une formidable occasion de se joindre une des 5 grandes banques et de travailler directement avec ses équipes.

Tâchesrequises

Interagir de façon proactive avec les clients des banques par divers canaux de communication pour livrer une expérience de service à la clientèle exceptionnelle, qui rendra linteraction avec le client mémorable (téléphone/courriel).

Se concentrer à aider les clients lorsquils ont le plus besoin de nous, en répondant avec empathie à une variété de questions, en contribuant à une application des solutions bancaires et en résolvant les problèmes des clients au premier point de contact dans la journée : les questions bancaires quotidiennes, les ouvertures de comptes, laide apportée au changement de mots de passe, les demandes concernant les frais bancaires des cartes de crédit, etc.

Contribuer aux résultats de léquipe en soutenant tous les collègues afin de réussir à répondre aux besoins des clients.

Entretenir et maintenir les relations avec les partenaires pour travailler comme une équipe.

Gérer les risques en respectant les routines, processus de conformité et contrôles pour protéger les intérêts des clients et des actionnaires.

Éduquer et assister les clients à laide de leurs capacités numériques.

Tâches Indispensables

Expériences dans un CENTRE DAPPEL ou en service à la clientèle
Capacité exceptionnelle à offrir le service à la clientèle et faire preuve de confiance pendant linteraction avec les clients à laide de multiples canaux (téléphone, vidéo, etc.) avec un ton amical, positif et professionnel.
Avoir une connaissance du numérique par une vaste gamme dappareils (téléphones intelligents, tablettes, ordinateurs portables, etc.) et des compétences approfondies en utilisation du clavier, et navigation de linternet et de lordinateur
Posséder de solides compétences en communication écrite et orale avec une flexibilité personnelle à accepter divers quarts de travail qui répondent aux besoins de nos clients, de lundi à dimanche, de 7 h jusquà minuit.
Être capable de nouer les liens et maintenir les relations avec les clients, de préférence dans les secteurs de la finance et du service, tout en travaillant indépendamment et comme membre déquipe.
Désirer bâtir des expériences exceptionnelles pour les clients, et être passionné et curieux daider les clients à répondre à leurs besoins et répondre à leurs préoccupations.

Compétences Générales

Avoir la capacité de travailler indépendamment, les compétences en gestion du temps, organisationnelles et résolutions des problèmes avérées.
Avoir la compétence exceptionnelle en service à la clientèle et la confiance dinteragir avec les clients par de multiples canaux (téléphone, vidéo, etc.) avec un ton amical, positif et professionnel.
Avoir une connaissance du numérique par une vaste gamme dappareils (téléphones intelligents, tablettes, ordinateurs portables, etc.) et des compétences approfondies en utilisation du clavier, et navigation de linternet et de lordinateur.
Avoir un intérêt pour les appareils mobiles et numériques avec une aptitude à aider les clients pour quils parcourent les applications.
Désirer bâtir des expériences exceptionnelles pour les clients, et être passionné et curieux daider les clients à répondre à leurs besoins et résoudre leurs préoccupations.

Everyday Banking Advisor (English/French)

Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Montreal, QC.

The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Duties

Receive 40-60 inbound calls per shift
Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one team
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
Educate and assist clients with using our clients digital capabilities

Must Haves

Fluency in English and French (reading and verbal is required). Testing will be administered to assess language skills.
6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).
Personal flexibility to work shift work, including weekends.
Ability to work on a hybrid schedule (1 day in office per week).
Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.

Soft Skills

Ability to work independently, proven time management, organizational and problem-solving skills.
Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone.
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.
An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.
Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.

This posting is for an existing vacancy.

#TEKbank26

Job Type & Location

This is a Contract position based out of Montreal, QC.

Pay And Benefits

The pay range for this position is $24.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a hybrid position in Montreal,QC.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises dAllegis Group. Découvrez dautres informations à TEKsystems.com.

Québec Numéro du permis d'agence de placement de personnel AP-2000547

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Quebec Personnel Placement Agency Permit Number AP-2000547

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply About employer

More about this job

Responsibilities

Handle a high volume of inbound calls and resolve clients’ everyday banking questions, account requests, password issues, and credit card fee inquiries with empathy, aiming to resolve concerns at first contact. Support clients with digital banking tools, collaborate with colleagues and partners, and follow compliance processes and controls.

Requirements

Requires fluency in English and French, at least six months of high-volume call center or phone-based customer service experience, and flexibility to work shifts including weekends. Candidates should have strong communication, digital literacy, multitasking, problem-solving, and client relationship skills, and be able to work independently and as part of a team.

Skills

Customer Service
Call Center Experience
English Fluency
French Fluency
Inbound Call Handling
Banking Services
Client Relationship Building
Verbal Communication
Written Communication
Digital Literacy
Computer Navigation
Keyboarding
Multitasking
Problem-Solving
Time Management
Compliance

Visa sponsorship

Not detected in the job text

Keywords

Everyday Banking
Banking Services
Customer Service
Call Center
Inbound Calls
Account Opening
Credit Card Inquiries
Digital Banking
Client Relationships
English
French
Phone Support
Video Support
Smartphones
Tablets
Laptops
Internet Navigation
Computer Navigation
Keyboarding
Multitasking
Problem-Solving
Time Management
Compliance
Risk Management
Hybrid Work
First-Contact Resolution

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