Position: ALMT Support Analyst/engineer
Location: Montréal QC H3A 2A6
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Shift: 8.00AM-5.00PM
Pay Rate: $ 491.61-$ 491.61/Hr
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Description:
Business Overview:
- The APS Analyst/engineer is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.
- Such tasks include change, user request, incident, and problem management for the department.
- As required, functional support and user setup may be performed.
- The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
- Assist the user community to resolve technical issues.
Candidate Success Factors:
- Candidates to be measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:
Results and Impact:
- Impacts division and influences peers and team
- Demonstrates good judgement when making decisions of high complexity and impact
- Relies on limited guidance for most complex decision making
- Is responsible for driving outcomes which have meaningful effect on team or department
Leadership and Collaboration:
- Creates trust with department leaders
- Acts in leadership capacity for large projects, processes, or programs for a team
Client, Customer and Stakeholder Focus:
- Able to build relationships with a mix of intermediate and senior colleagues or clients
- Interacts regularly with management and department leaders
- Demonstrates the ability to persuade and influence stakeholders at the team level
Compliance Culture and Conduct:
- Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts
- Perceived as a person of high moral character; upholds corporate values and displays high ethical standards”
Responsibilities:
Level 1 and 2 Support:
- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for after-hours support activities, when necessary
Change and Request Management:
- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects:
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required, take up project management responsibilities for special projects
Minimum Required Qualifications:
- 7 or more years of professional experience as a Functional Support Analyst and/or similar role
- Experience in Banking / Financial sector with knowledge of financial products
- Backoffice Settlements Systems experience preferred.
- English is mandatory given the interaction with the client based stakeholders
Preferred Qualifications;
- Unix/Linux hands on experience with knowledge of day to day commands
- Knowledge/experience in SWIFT and messages types MT/MX
- Basic knowledge of financial products(Bond,IRS,Swaps etc)
- Knowledge/experience in Oracle, CFT, Dynatrace
- Scripting and automation (Shell, Autosys, Ansible, Tower, Jenkins …_)
- Strong analytical and problem solving skills.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
