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TekWissen ®

ALMT Support Analyst/engineer

Montreal, QC, Canada

Pay: $390 to $491 CAD / hour
Job type: Contract
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Position: ALMT Support Analyst/engineer

Location: Montréal QC H3A 2A6

Duration: 12 Months

Job Type: Contract

Work Type: Onsite

Shift: 8.00AM-5.00PM

Pay Rate: $ 491.61-$ 491.61/Hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Description:

Business Overview:

The APS Analyst/engineer is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.
Such tasks include change, user request, incident, and problem management for the department.
As required, functional support and user setup may be performed.
The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
Assist the user community to resolve technical issues.

Candidate Success Factors:

Candidates to be measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:

Results and Impact:

Impacts division and influences peers and team
Demonstrates good judgement when making decisions of high complexity and impact
Relies on limited guidance for most complex decision making
Is responsible for driving outcomes which have meaningful effect on team or department

Leadership and Collaboration:

Creates trust with department leaders
Acts in leadership capacity for large projects, processes, or programs for a team

Client, Customer and Stakeholder Focus:

Able to build relationships with a mix of intermediate and senior colleagues or clients
Interacts regularly with management and department leaders
Demonstrates the ability to persuade and influence stakeholders at the team level

Compliance Culture and Conduct:

Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts
Perceived as a person of high moral character; upholds corporate values and displays high ethical standards”

Responsibilities:

Level 1 and 2 Support:

Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Log work and effort in support tracking application and work with team and management to reduce recurring issues
Available for after-hours support activities, when necessary

Change and Request Management:

Responsible and accountable for changes to the production environment for NAR applications
Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects:

Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
Regular reporting to line manager for prioritization and escalation
Conduct and participate in meetings with related communities
Perform control result analysis and reporting and take up corrective actions as needed
As required, take up project management responsibilities for special projects

Minimum Required Qualifications:

7 or more years of professional experience as a Functional Support Analyst and/or similar role
Experience in Banking / Financial sector with knowledge of financial products
Backoffice Settlements Systems experience preferred.
English is mandatory given the interaction with the client based stakeholders

Preferred Qualifications;

Unix/Linux hands on experience with knowledge of day to day commands
Knowledge/experience in SWIFT and messages types MT/MX
Basic knowledge of financial products(Bond,IRS,Swaps etc)
Knowledge/experience in Oracle, CFT, Dynatrace
Scripting and automation (Shell, Autosys, Ansible, Tower, Jenkins …_)
Strong analytical and problem solving skills.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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More about this job

Responsibilities

Provide Level 1 and 2 support for ALMT applications, monitor production health, resolve known issues, and escalate complex incidents to Level 3 teams. Manage production changes and user requests, coordinate with development and IT communities, report on support activities, and contribute to projects and corrective actions.

Requirements

Requires at least 7 years of functional support analyst or similar experience, banking or financial-sector knowledge, and mandatory English proficiency. Back-office settlements experience is preferred; additional preferred skills include Unix/Linux, SWIFT MT/MX messages, financial products, Oracle, CFT, Dynatrace, and automation tools.

Skills

Production Support
Incident Management
Problem Management
Change Management
Request Management
Banking And Financial Products
Back-Office Settlements
Unix/Linux
SWIFT
Oracle
CFT
Dynatrace
Shell Scripting
Autosys
Ansible
Jenkins

Visa sponsorship

Not detected in the job text

Keywords

ALMT
APS
Production Environment
Level 1 Support
Level 2 Support
Level 3 Escalation
Incident Management
Problem Management
Change Management
Request Management
Banking
Financial Products
Back-Office Settlements
Unix/Linux
SWIFT
MT/MX Messages
Oracle
CFT
Dynatrace
Shell
Autosys
Ansible
Ansible Tower
Jenkins
Scripting
Automation
Release Prioritization
Production Monitoring
Control Result Analysis
Project Management

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