Service Delivery Manager
- Toronto, ON, Canada
Pay Rate: $ 55.42-55.42/ Hourly · Contract
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Job details
- Pay
- Pay Rate: $ 55.42-55.42/ Hourly
- Job type
- Contract
- Apply by
- Experience
- 7+ years of experience in IT service delivery, service management, or related roles.
- Posting language
- English
- Posted
Original job description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Position: Service Delivery Manager
Location: Toronto, ON
Duration: 5 Months
Job Type: Temporary Assignment
Work Type: Onsite
Language: English
Pay Rate: $ 55.42-55.42/ Hourly
Job Description:
- We are seeking a Service Delivery Manager to join our client, a leading IT managed services and technology solutions provider.
- The Service Delivery Manager will be responsible for ensuring the successful delivery of IT services, maintaining strong client relationships, and driving operational excellence across multiple service lines.
Key Responsibilities:
- Act as the primary point of contact between the client and internal delivery teams.
- Oversee day-to-day IT service delivery operations to ensure performance targets and SLAs are met.
- Manage service improvement initiatives and ensure continuous optimization of service delivery.
- Coordinate with technical teams to resolve escalations and ensure timely issue resolution.
- Prepare and present regular reports on service performance, customer satisfaction, and operational metrics.
- Identify opportunities to enhance efficiency, service quality, and customer experience.
- Lead governance meetings with internal and client stakeholders to review service outcomes and priorities.
Qualifications:
- 7+ years of experience in IT service delivery, service management, or related roles.
- Proven experience managing enterprise-level clients or IT infrastructure services.
- Strong understanding of ITIL processes and service management frameworks.
- Excellent communication, leadership, and client relationship management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- ITIL certification (preferred).
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
More about this job
Responsibilities
Serve as the primary contact between the client and internal delivery teams, overseeing daily IT service operations and ensuring performance targets and SLAs are met. Lead service improvements, escalations, reporting, and governance meetings while identifying ways to improve efficiency, service quality, and customer experience.
Requirements
Requires 7 or more years of experience in IT service delivery, service management, or a related role, with experience managing enterprise clients or IT infrastructure services. Candidates should understand ITIL and service management frameworks and demonstrate strong communication, leadership, client relationship, and prioritization skills; ITIL certification is preferred.
Skills
- IT Service Delivery
- Service Management
- ITIL
- SLA Management
- Service Improvement
- Operational Excellence
- Escalation Management
- Performance Reporting
- Customer Satisfaction
- Governance
- Leadership
- Communication
- Prioritization
- IT Infrastructure Services
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
Keywords
- IT Service Delivery
- IT Service Management
- ITIL
- Service Management Frameworks
- IT Infrastructure Services
- Enterprise Clients
- Service-Level Agreements
- Service Performance Targets
- Service Improvement
- Continuous Optimization
- Escalation Management
- Issue Resolution
- Operational Metrics
- Customer Satisfaction
- Governance Meetings
- Stakeholder Management
- Operational Excellence
- Managed Services
- Technology Solutions