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Added 1 month ago
Health Physics Product – Documentation/Technical Support Specialist
Mirion Technologies
Vaughan, ON
Full-time
The Health Physics Product Documentation/Technical Support Specialist is responsible for development and updates to new and existing the technical documentation of Health Physics…
Added 1 month ago
Health Physics Product – Documentation/Technical Support Specialist
Mirion
Vaughan, ON
The Health Physics Product Documentation/Technical Support Specialist is responsible for development and updates to new and existing the technical documentation of Health Physics…
Added 10 hours ago
Support Specialist I
Brex
Vancouver, BC
$23 to $25 CAD / hour
As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use,…
Added 3 days ago
Experienced Flooring Sales Specialist
LV Hardwood Flooring
Concord, ON
Full-time
Role Description The Experienced Flooring Sales Specialist is a full-time, on-site role based in Toronto, ON. This position is responsible for greeting and engaging customers in the…
Added 9 days ago
Senior R&D/Application Specialist – Dairy & Beverage
Quadra
Oakville, ON
We are currently seeking an experienced and passionate Senior R&D / Application Specialist to join our Food & Nutrition team. Reporting to the R&D/Innovation Manager, you will play a…
Added 17 days ago
TECH Specialist
London Drugs Limited
Calgary, AB
Other
…Electronics, and Photographic equipment. As a London Drugs TECH Specialist, you’ll be a trusted expert to our customers, helping them select the technical products perfectly suited to…
Added 18 days ago
Entry Level Technical Sales - Burnaby Office
KEYENCE CANADA INC.
Burnaby, BC
Full-time
You'll become the trusted product specialist customers turn to for their toughest quality control, reliability, and R&D challenges. KEYENCE's products are highly technical - But don’t worry…
Added 9 days ago
R&D/Application Specialist – Fiber portfolio
Quadra
Oakville, ON
As an R&D / Application Specialist, you will report to the R&D/Innovation Manager to drive innovation within our Fiber portfolio. You will lead the development of prebiotic fiber…
Added 27 days ago
Technical Product Specialist || Spécialiste technique des produits
Hagen Group
Baie-D'Urfé, QC
Full-time
…technically minded individual to join our Aquatics team as a Technical Product Specialist –…
Added 22 days ago
TECH Specialist
London Drugs Limited
Regina, SK
Other
…Electronics, and Photographic equipment. As a London Drugs TECH Specialist, you’ll be a trusted expert to our customers, helping them select the technical products perfectly suited to…
Added 25 days ago
TECH Specialist
London Drugs Limited
Calgary, AB
Other
…Electronics, and Photographic equipment. As a London Drugs TECH Specialist, you’ll be a trusted expert to our customers, helping them select the technical products perfectly suited to…
Added 26 days ago
Commercial Refrigeration Product Specialist & Designer
KeepRite Refrigeration
Brantford, ON
Full-time
Offer technical support/troubleshooting expertise for field issues in person, by phone, or by other electronic measures
Added 25 days ago
R&D Imaging Specialist
Fleetworthy
Edmonton, AB
…strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and…
Added 17 days ago
Group Benefits Specialist
Effortless Admin Inc.
Edmonton, AB
Full-time
This is more than a job -- it's your entry point into the dynamic group insurance industry. As a Group Benefits Specialist, you'll gain hands-on experience with Canada's top benefits…
Added 1 month ago
Heavy Equipment Application Specialist
Toromont Cat
Concord, ON
Full-time
Work closely with Caterpillar District office on a comprehensive go-to-market strategy for all product families including merchandizing support and key model focus initiatives
Added 1 month ago
Product Manager, Services and CPS Products
Eaton Corporation
Toronto, ON
Full-time
The Product Manager is responsible for the overall management, growth, profitability, and lifecycle strategy of assigned Critical Power (3ph UPS, RPP, PDU, STS, BESS, MVSST) and Services…
Added 1 month ago
Inside Sales
Kings Energy Services
Nisku, AB
Full-time
Are you a relationship builder who enjoys solving technical challenges and turning customer needs into the right solution? Kings Energy Services is looking for an Applications Specialist…
Added 1 month ago
Test Specialist (III)
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
Full-time
The Test Specialist is responsible for supporting the testing and validation of products and systems. This role involves executing test plans, documenting results, and collaborating with…
Added 1 month ago
Product Specialist (Parts Module)
PBS Systems
Calgary, AB
As a Product Specialist (Parts) you’ll play a key role on the PSG Team within the Development department. You will be responsible for problem management, quality assurance testing,…
Added 1 month ago
Account Specialist
Genuine Parts Company
Hamilton, ON · UAPINC
Full-time
The Account Specialist drives sales, identifies, and generates opportunities for various types of customers. This role partners with Account Representatives within an assigned territory to…
Added 5 months ago
Crop Specialist: Tomatoes
Rijk Zwaan
Leamington, Ontario
Full-time
As Crop Specialist: Tomatoes you fulfill an essential role in the strategic product management, technical support, commercial introduction, and coordination of greenhouse tomato activities…
Added 3 months ago
Technical Machine Specialist - Customer Support Center - Peterbilt
Brandt Group of Companies
Regina, SK
Full-time
Brandt Seeking a Truck & Transportation Technical Machine Specialist based in either our Mississauga Peterbilt or Regina Customer Support Center. The Technical Machine Specialist provides…
Added 3 months ago
Technical Machine Specialist - Customer Spport - Agriculture
Brandt Group of Companies
Regina, SK
Full-time
Brandt is currently seeking a Technical Machine Specialist - Agriculture in our Customer Support Center in Regina. Establishes a knowledge center within the dealer organization to improve…
Added 10 days ago
UX Specialist
Rodeo FX
Montreal, QC
Full-time
Collaborate with developers, Pipeline TDs, and other technical specialists throughout the product development lifecycle.
Added 23 days ago
Field Application Specialist - Ontario
bioMérieux
Montreal, Quebec · St Laurent, Queb
This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux’s Clinical and Industry product…

Teldio

Technical Support Specialist

Ottawa, ON, K2K 0G7, Canada

Job type: Full-time
Posting language: English
Posted: Jun 11, 2026

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Original job description

Technical Support Specialist

Teldio is seeking a technically skilled, customer-focused team member to join our Support team. You’ll play a key role in helping customers deploy, configure, and maintain Teldio’s software and hardware solutions that integrate two-way radios, video management systems (VMS), access control, and other physical security infrastructure.

This is not a call-center role - you’ll be hands-on with real-world systems, working closely with partners and customers to diagnose complex issues, provide expert guidance, and ensure smooth deployments and reliable performance. You will be working both independently and as part of a team to create a great experience for our customers.

If you thrive on solving problems, enjoy diving into diverse technologies, and take pride in helping customers succeed, this could be a great fit.

What You Will Be Doing

Customer Support & Troubleshooting

Guide partners, customers, and internal teams through technical software installs, upgrades, and issue resolution.
Use diagnostic tools and your technical intuition to troubleshoot issues involving radios, VMS, access control, networks, and I/O systems.
Reproduce, document, and resolve technical issues efficiently while maintaining strong communication with stakeholders.
Maintain detailed records of support interactions using company tools to ensure visibility and continuity across the team.
Write and maintain knowledge base articles and support documentation to reduce future escalations.
Collaborate with Engineering to escalate and track product bugs or feature requests as needed.

Cross-Functional Collaboration

Support internal teams (Sales, Operations, QA) by providing technical insight and field feedback.
Help optimize deployment and support processes for efficiency and customer satisfaction.
Contribute to team initiatives that improve response times, product quality, and customer experience.

What We’re Looking For

Required Traits and Skills

Strong ownership mindset - you see problems through to resolution.
Excellent troubleshooting and diagnostic skills across networking (LAN/WLAN, TCP/IP), I/O, serial comms, and systems integration.
High comfort level with Linux environments and command-line tools.
Clear and professional communicator - able to adapt explanations for both technical and non-technical audiences.
Self-motivated and organized, with the ability to manage multiple priorities effectively.

Preferred Experience

2+ years in technical support or systems integration environments.
Experience with physical security systems such as VMS, access control, or two-way radio networks is a strong asset.
Familiarity with writing or maintaining technical documentation.
Bonus: any experience with scripting (Bash, Python) or API integrations.

Role Logistics On-site position in Ottawa. Occasional travel may be required for customer deployments or training.

Perks and Benefits

Comprehensive medical coverage
Flexible work hours and PTO (vacation and sick days)
A collaborative, tight-knit team solving meaningful technical problems
Opportunities to work with innovative technologies across physical security, communications, and IoT

Principals only - no agencies or recruiters.

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More about this job

Responsibilities

The role involves guiding customers through the deployment, configuration, and maintenance of software and hardware solutions integrating physical security infrastructure. You will diagnose complex technical issues, maintain support documentation, and collaborate with engineering to resolve product bugs.

Requirements

Candidates should have strong troubleshooting skills in networking and Linux environments with a professional communication style. Preferred experience includes 2+ years in technical support or systems integration, specifically with physical security systems or scripting.

Skills

Networking
Linux
Troubleshooting
Systems Integration
TCP/IP
LAN/WLAN
Serial Communications
Technical Documentation
Customer Support
Bash
Python
API Integrations
VMS
Access Control
Two-way Radios
I/O Systems

Benefits

Comprehensive Medical Coverage
Flexible Work Hours
Paid Time Off
Vacation Days
Sick Days

Visa sponsorship

Not detected in the job text

Keywords

Teldio
VMS
Access Control
Two-way Radios
Physical Security
IoT
Linux
Command-line Tools
TCP/IP
LAN
WLAN
Serial Comms
I/O Systems
Bash
Python
API Integrations
Systems Integration
Technical Support
Knowledge Base
Diagnostic Tools

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