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Added 6 mins ago
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Teledyne Technologies Incorporated

Customer Service Manager

Waterloo, ON, Canada
Canada - Waterloo, ON, Canada

Pay: $83,600.00-$111,500.000
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.

Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high-performance CMOS and CCD image sensors and modular expandable cameras. Teledyne Digital Imaging's products are used worldwide in machine vision, document scanning, image capture, surveillance, process monitoring, manufacturing inspection, medical imaging, and multimedia.

We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will oversee the international Customer Service teams for the Teledyne Machine Vision Camera Group and Teledyne Optech, driving service excellence, team performance, and customer satisfaction across multiple regions.

What You Will Do:

Directly manage an international team of Customer Service Representatives located in Canada, Japan, and Germany across multiple divisions within the MVC Group
Oversee all aspects of order acceptance and entry including:
- Verifying customer purchase orders to an established acceptance standard
- Entering and maintaining sales orders into ERP (SAP)
- Processing customer returns RMAs
- Vetting and setup of new customers (trade compliance screening, account creation etc.)
- Communicating schedule changes and other order related updates to the internal sales team and external customers
- Answering non-technical customer questions including order status and schedule
- Supporting the sales team and customers as needed

What You Need:

5 years of Customer Service or similar team management experience (technology manufacturing space preferred)

Extensive knowledge of ERP systems (SAP Preferred) with a focus on sales orders and RMAs

Strong interpersonal skills and intercultural awareness
Ability to operate within and switch between multiple business contexts and systems
Familiarity with MS Office applications, especially Outlook and Excel
Experience managing international teams with diverse background is a plus

What we offer

Competitive compensation and comprehensive health benefits
Progressive vacation plan and paid holidays
Retirement savings plans with company match
Educational assistance and career development support
Opportunities to work on globally impactful technologies

What happens next

Apply online and our Talent Acquisition team will review your application. Selected candidates will be contacted for next steps, including interviews and assessments as needed.

This position is being posted in response to an existing vacancy within our organization

Teledyne Digital Imaging does not use AI tools to assist in the Screening, Assessing and Selecting of candidates for this role

Salary Range:

$83,600.00-$111,500.000

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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More about this job

Responsibilities

The Customer Service Manager will oversee international teams across multiple divisions to drive service excellence and customer satisfaction. Responsibilities include managing order entry, processing returns, and ensuring trade compliance while supporting the sales team.

Requirements

Candidates must have at least 5 years of experience in customer service or team management, preferably within the technology manufacturing sector. Proficiency in ERP systems like SAP and strong interpersonal skills are essential for this role.

Skills

Team management
Customer service
ERP systems
SAP
Order management
RMA processing
Trade compliance
Interpersonal skills
Intercultural awareness
MS Office
Outlook
Excel
Sales operations
Process monitoring
Manufacturing inspection

Benefits

Health benefits
Vacation plan
Paid holidays
Retirement savings plans
Company match
Educational assistance
Career development support

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Teledyne Technologies
Machine Vision
CMOS
CCD
Image sensors
ERP
SAP
RMA
Trade compliance
Order acceptance
Manufacturing
Aerospace
Defense
Medical imaging
Process monitoring
Team leadership
International management
Sales operations
Contract role

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