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Added 8 mins ago
M
Staff Engineer - Backend & Architecture
MapsPeople
Toronto, ON
- Full-time
This is a senior technical leadership role for an engineer who thinks beyond individual services and features. You will help define our backend architecture, drive technical standards…
Added 23 mins ago
FW
Solution Architect
Future Works
Remote, Canada
- Full-time
- Remote
Future Works is a US-focused, AI-native professional services firm building operational AI and data systems. Our foundation beliefs are simple: optimization lowers need for resources, which…
Added 38 mins ago
Procurement Manager
PagerDuty
Toronto, ON
Lead commercial and price negotiations for global, high-value supplier contracts (SaaS, Cloud, Software, and Professional Services), securing optimal commercial terms and cost savings for…
Added 38 mins ago
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CCaaS Architect
Quantiphi
Canada
- Full-time
Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
Added 38 mins ago
GS
Technical Program Manager
Gala Solutions
Montreal, QC
- Contract
Lead and facilitate large programme planning activities to align objectives, timelines, and deliverables across initiatives.
Added 38 mins ago
GS
Solutions Architect
Glow Services Corp
Montreal, QC
- Full-time
Glow Services Corp is a global technology company focused on the telecom sector, delivering SaaS, managed services, and embedded finance solutions that drive revenue growth. The company…
Added 38 mins ago
S
Senior Technical Engineering Manager
Stay22
Montreal, QC
- Full-time
We are seeking an energetic and experienced Senior Technical Engineering Manager to lead a high-performing engineering team working across Stay22’s diverse product and platform initiatives.…
Added 53 mins ago
TG
Student Intern - Talent Acquisition - Winter Term
TMX Group
Montreal, QC
- Full-time
…Human Resources department is a high-performing well-respected team responsible for providing TMX Group and its subsidiaries with the full suite of Human Resources services. Our team is…
Added 1 hour ago
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Bilingual Facility Services Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 hour ago
Principal Architect
Aecon
Toronto, ON
Lead, manage, coach, and develop the Solution Architecture team, including work assignment, priorities, quality expectations, and performance objectives.
Added 2 hours ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
The Lead Infrastructure Architect plays a key role in shaping and maintaining FSRA’s hybrid cloud environment. This role provides technical leadership and oversight to ensure the…
Added 2 hours ago
SS
Senior DevOps
Safe Software
Remote, Canada
- Full-time
- Remote
Safe Software is looking for Senior DevOps to join our DevOps team. As a Senior DevOps engineer, you will lead the design and implementation of scalable CI/CD pipelines, develop and…
Added 3 hours ago
AC
IT Asset administrator and Process Owner
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
Piloter et améliorer en continu le processus global de gestion des actifs IT, de l’acquisition à la mise au rebut du matériel, des logiciels et des services cloud.
Added 5 hours ago
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CALL FOR APPLICATIONS FOR A STRATEGIC PARTNERSHIP US - CANADA
Nkinda
Toronto, ON
- Part-time
NKINDA is a leading company specializing in the design of agentic artificial intelligence solutions, cloud technologies, and managed services (MSP). As part of the deployment of its…
Added 6 hours ago
ID
Senior Vice President (SVP) – Client Partner
Intellect Design Arena Ltd
Vancouver, BC
- $240,000 to $260,000 CAD / year
- Full-time
We are seeking a high-caliber, strategic Senior Vice President (SVP) – Client Partner to lead and scale our Canadian sales team focused on the Credit Union and Mid-Market Bank cluster in…
Added 8 hours ago
T
Account Manager
Tru
Toronto, ON
- Full-time
…role is ideal for someone with strong experience in client services, digital marketing, technology consulting, or enterprise agency environments who is ready to take greater ownership of…
Added 9 hours ago
SG
Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
…revenue-generating solutions powered by open-source, big data, cloud, and emerging AI capabilities. You will join a collaborative, globally distributed engineering team that values…
Added 10 hours ago
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SOC T3 Expert
Kyndryl
Barrie, ON
- Full-time
Lead complex investigations and conduct deep analysis of security events focused on rapid containment, remediation, and mitigation.
Added 14 hours ago
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Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
…revenue-generating solutions powered by open-source, big data, cloud, and emerging AI capabilities. You will join a collaborative, globally distributed engineering team that values…
Added 20 hours ago
TC
Senior Data Engineer - Partnership Intelligence
Two Circles
Vancouver, BC
- Full-time
Two Circles is looking for a Lead Data Engineer to join our dynamic KORE Intelligence Platform team. In this role, you'll be a key part of our Partnership Intelligence > Measurement Team…
Added 20 hours ago
DI
Solutions Architect
Dawn InfoTek
Toronto, ON
- Contract
…organizations. We are committed to delivering cutting-edge IT consulting services and providing highly qualified talent for a wide range of technology…
Added 20 hours ago
O
Senior AI Developer
OSEDEA
Montreal, QC
- Full-time
AI services on at least one cloud platform (AWS, Azure, Google Cloud, etc.)
Added 21 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 21 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
…learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some…
Added 21 hours ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
Lead and mentor a team of six onshore and offshore cloud/platform engineers, overseeing hiring, performance management, and career development.

Teleperformance

B2B Sales Assistant Manager

Toronto, ON, Canada
TPCA Toronto, Canada

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Job details

Posting language: English
Posted: Oct 13, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Cluster Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to: B2B Sales Operations Manager

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

Job Overview

As a Cluster Manager, you will play a pivotal role in overseeing and managing a group of team leads or clusters within our organization for our Google Cloud team. Your primary responsibility is to ensure the efficient and effective operation of these clusters, contributing to the achievement of the company's goals and objectives. Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As a cluster leader, you are responsible for growing and developing Sales Strategists focused on both outbound and inbound sales. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and help them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses obtain new heights. You will use your problem solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who are we looking for

Effective leader with proven track record in previous roles like: Sales Manager, Team Lead-Inbound Sales team, Account Manager, Business Development Executive, Sales Executive, and Inside Sales Executive.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Develop comprehensive sales strategies to meet corporate sales objectives and productivity targets.
Deliver business growth, engagement and client satisfaction in inbound operations.
Analyze market trends, competitor activities, and customer needs to identify business opportunities and recommend strategic actions.
Lead a team of sales professionals, providing guidance, coaching, and performance feedback to ensure a high-performing sales team.
Train, and onboard new team members, fostering a positive and growth-oriented work environment.
Oversee the sales process, ensure compliance with company policies and procedures.
Monitor sales activities, track performance against targets, and analyze sales data to identify areas for improvement.
Communicate sales targets, strategies, and results to executive leadership and relevant stakeholders.
Prepare Weekly/Monthly/Quarterly business reviews and present to client stakeholders.
Attend all Train the Trainer Sessions delivered by Google and support rollout through sales teams.
Use Google dashboards to track, optimize, and represent performance to targets along with finding opportunities for improvement.
Maintain team compliance and understanding of compliance standards.
Develop and execute weekly, quarterly business plans along with recovery plans when necessary.
Present dynamic and accountable business reviews weekly.

Job Requirements

BA/BS degree, preferably MBA or equivalent practical experience.
3-4 years of sales experience in technology, and/or internet, general management experience as well as a track record of growing a market
2+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
Steady performance in Quality Assurance either as a reviewer or through personal experience.
Strong knowledge of either Google Cloud, understanding the synergy between different products, how to translate comprehensive marketing strategies into campaigns, and drive successful results.
Strong analytical skills to be able to interrogate performance, develop actionable insights and galvanize action to capture opportunities.
Experience in leading the call center sales team is a plus.
Business leadership - strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy that is dynamic and balances short term delivery with longer term sustainable success.
People leadership - strong interpersonal skills, ability to identify, attract and develop talent, comfortable and effective operating in a matrix environment, able to drive through influence, collaboration and inspiration not just authority. Strong ability to coach and develop teams in a multicultural environment.
Sales leadership - ability to open up and develop successful and long term business opportunities and relationships, to develop and close deals and to build and run a pipeline both directly and through coaching others.
Analytical Proficiency - able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.

Competencies

Strong communication, influencing, and collaboration skills
Solution-oriented and customer-focused mindset
High emotional intelligence, resilience, and adaptability
Process excellence with strong organizational and execution capabilities
Entrepreneurial leadership with proficiency in AI tools and digital technologies

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business
Robust career path with a full development plan Opportunity to grow in organization
Paid 2-3 weeks training, 2 weeks accrued leaves
Continuous learning through progressive training that is specific to your tenure and skills
Competitive salary with incentive programs.
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs

Salary

80k plus annually performance bonus

Schedule

Fixed schedule Monday to Friday 9 am to 6 pm

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Cluster Manager oversees a group of team leads to ensure efficient operations and achievement of sales quotas for the Google Cloud team. They are responsible for coaching high-performing sales professionals, developing sales strategies, and presenting business reviews to stakeholders.

Requirements

Candidates must have 3-4 years of sales experience in technology or internet sectors, including at least 2 years of team leadership experience. A bachelor degree is required, with a preference for an MBA or equivalent practical experience.

Skills

Sales management
Team leadership
Coaching
Mentoring
Business development
Strategic planning
Account management
Data analysis
Google Cloud
Performance tracking
Relationship building
Problem solving
Objection handling
Communication
Analytical proficiency
AI tools

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Continuous learning
Career development plan

Visa sponsorship

Not detected in the job text

Keywords

B2B Sales
Google Cloud
Sales Operations
Team Management
Business Strategy
Inbound Sales
Outbound Sales
Performance Metrics
Business Reviews
Market Trends
Quality Assurance
Excel
Google Sheets
AI Tools
Digital Technologies
Sales Pipeline
Coaching
Mentoring
Strategic Initiatives
Contact Center
Business Process Outsourcing
Sales Strategist
Account Performance
Sales at Scale

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