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Added 2 days ago
V
Bilingual Customer Care Representative
Victaulic
Montreal, QC · Quebec, QC
- Full-time
Titre du poste : Représentant du service à la clientèle
Added 5 days ago
MG
Client Service Representative - Group Benefits
Myriad Group Consultants (Groupe Myriad)
Montreal, QC
- Full-time
Client Service Representative - Group Benefits | Bilingual (English & French) | Québec
Added 8 days ago
T
Représentant(e) Bilingue, Centre de contact, Services bancaires canadiens, Cartes de Credit
TD
Montreal, QC
- Full-time
…issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer…
Added 8 days ago
AL
Technical Support Analyst - French speaking
Acturis Limited
Victoria, BC
- Full-time
Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in…
Added 9 days ago
AI
Agent du Service a la clientele / Service BDC
AutoCanada Inc.
Laval, QC
- Full-time
À titre de représentant(e) BDC au service après-vente au sein de notre concession en pleine effervescence, vous serez souvent le premier point de contact pour notre clientèle et jouerez un…
Added 9 days ago
GE
Représentant(e) aux ventes internes
GFL Environmental Inc.
Laval, QC
- Full-time
Minimum de 2 ans d'expérience combinée en vente interne, service à la clientèle B2B ou centre de contact;
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
SK · Saskatchewan, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
AB · Alberta, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
BC · British Columbia, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
YT · Yukon Territory, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
Quebec, QC
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
NB · New Brunswick, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
NS · Nova Scotia, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
Charlottetown, PE
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
ON · Ontario, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
Winnipeg, MB
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 12 days ago
T
Représentant(e) Bilingue, Service Aux Clients / Bilingual Client Service Representative
TEKsystems
Montreal, QC
- $25 CAD / hour
- Contract
À titre de représentant(e) du service à la clientèle, vous serez le premier point de contact pour les clients et offrirez une expérience de service professionnelle et positive par…
Added 13 days ago
T
Représentant Du Service à La Clientèle
TEKsystems
Winnipeg, MB
- $24 to $25 CAD / hour
- Contract
Expérience dans un centre dappel ou en service à la clientèle.
Added 15 days ago
FS
Regional Sales Manager- Municipal- South Central Ontario
Federal Signal Corporation
Toronto, ON
- Full-time
Collaborate closely with internal teams (Sales, Parts, Service) to support technical requirements and post-sale customer needs
Added 15 days ago
FC
Représentant Du Service à La Clientèle
Frontline Consulting Services (FCS) Inc
Winnipeg, MB
- Contract
Expérience dans un centre dappel ou en service à la clientèle.
Added 15 days ago
FC
Représentant Du Service à La Clientèle
Frontline Consulting Services (FCS) Inc
Montreal, QC
- Contract
Expérience dans un centre dappel ou en service à la clientèle.
Added 15 days ago
FC
Représentant Du Service à La Clientèle
Frontline Consulting Services (FCS) Inc
Mississauga, ON
- Contract
Expérience dans un centre dappel ou en service à la clientèle.
Added 15 days ago
E
Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen
Enbridge
Gatineau, QC
- Full-time
Chez Gazifère, nos abonnés sont au cœur de nos décisions et nous cherchons continuellement à améliorer notre expérience client. En tant que représentant au service à la clientèle III, vous…
Added 16 days ago
QM
Représentant junior du service à la clientèle - jusqu'à 50 k$ / Junior Customer Service Rep
Quantum Management Services Ltd.
Laval, QC
- $48,000 to $50,000 CAD / year
- Full-time
Notre client est à la recherche d'un(e) représentant(e) junior au service à la clientèle pour rejoindre une équipe dynamique où la satisfaction de la clientèle et le développement…
Added 16 days ago
QM
Représentant(e) en service à la clientèle / Customer Service Representative
Quantum Management Services Ltd.
Laval, QC
- $52,000 to $55,000 CAD / year
- Full-time
Notre client est à la recherche d'un(e) représentant(e) en service à la clientèle pour rejoindre une équipe dynamique où la satisfaction de la clientèle, la collaboration et le…

Teleperformance

Bilingual B2B Customer Support Specialist I - Dental

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: Minimum de 1 à 2 années d’expérience en service à la clientèle ou en centre de contact.
Posting language: English · French
Posted: Jul 27, 2026

Original job description

English section of this bilingual listing.

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Advertised as : Bilingual French Customer Support Specialist I - Medical

Location: Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid

Reports to: B2B Supervisor

Contract: Regular, Full-time

Education: High School or secondary school diploma (or equivalent)

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Base compensation of $20.00 per hour, plus a performance bonus of up to 5% based on meeting KPI targets

About the job

An ideal a Bilingual French Customer Support Specialist I, you will be supporting for a supplier servicing dental offices with home care products needs a strong foundation in process execution, attention to detail, and customer service professionalism, combined with a basic understanding of product offerings and dental office workflows. This individual acts as the first point of contact between the supplier and the dental office, ensuring accurate order processing, timely support, and a consistent, positive customer experience while maintaining smooth day-to-day operations.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Build and maintain strong customer relationships with dental offices
Process customer orders and manage order entry workflows
Handle product FAQs and provide basic product guidance
Take payments and support billing inquiries
Maintain CRM documentation of all interactions
Provide telephony and omnichannel customer support (voice/chat/email)
Support ProShop navigation and basic site troubleshooting
Manage auto-shipments and recurring orders
Maintain high accuracy and productivity in repetitive tasks
Act proactively to improve customer experience and drive retention

Job Requirements:

High school diploma or equivalent (post-secondary education preferred).
1–2+ years of customer service or contact center experience.
Strong verbal and written communication skills with professional phone etiquette.
Basic proficiency in CRM systems and Microsoft Office / Google Suite.
Ability to accurately process orders, payments, and customer requests.
Strong attention to detail and ability to handle repetitive, high-volume tasks.
Ability to multitask across voice, chat, and email channels.
Basic problem-solving skills with the ability to follow defined processes and escalation paths.
Flexible availability and strong attendance reliability.

Preferred Qualifications

Experience in order entry, billing, or product support environments
Familiarity with omnichannel support (chat/email/voice simultaneously).
Exposure to cross-selling or upselling products
Basic understanding of dental terminology or dental office workflows.
Experience supporting e-commerce platforms or online ordering tools
Prior experience in healthcare, dental, or medical administration settings

What We Offer

Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid training, 2 weeks' vacation leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto
Hybrid setup, the first 90 days will be on-site.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Read the full bilingual original

Join Teleperformance – Where Excellence Meets Opportunity!

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Job Description

Profil du poste : Expert(e) opérationnel(le) du service à la clientèle I
Titre affiché : Spécialiste bilingue du soutien à la clientèle I (Français/Anglais) [

Lieu : Bureau de Toronto (75, avenue Eglinton Est) – Présentiel pendant les 90 premiers jours, puis mode hybride.
Supérieur immédiat : Superviseur B2B.
Type de poste : Permanent, temps plein.
Scolarité : Diplôme d’études secondaires ou équivalent.
Déplacements requis : Aucun.

À propos de nous

TP est un leader mondial de la gestion de l’expérience client et de l’impartition des processus d’affaires des centres de contact. Avec plus de 500 000 employés à travers le monde, nous avons développé un modèle de travail hybride efficace et responsable, combinant le télétravail et le travail sur site. Nous offrons nos services dans plus de 300 langues et dialectes. Classée au 11e rang des 25 meilleurs milieux de travail au monde par Fortune Magazine en partenariat avec Great Place to Work®, TP a également obtenu la certification Meilleur Employeur dans 64 pays, représentant plus de 97 % de notre effectif mondial.

Notre culture

Chez TP, nous demeurons fidèles à nos valeurs fondamentales : l’intégrité, le respect, le professionnalisme, l’innovation et l’engagement.

Autonomie – Nous encourageons et valorisons votre capacité à prendre des décisions.

Environnement évolutif – Nous favorisons votre développement professionnel et vos possibilités d’avancement.

Flexibilité – Nous croyons aux résultats.

Innovation – Toutes les idées comptent.

Inclusion – Chacun a sa place et contribue à notre succès collectif.

ec une prime de performance pouvant atteindre 5 % selon l’atteinte des objectifs de performance (KPI).

À propos du poste

À titre de Spécialiste bilingue du soutien à la clientèle I, vous soutiendrez un fournisseur desservant des cabinets dentaires avec des produits de soins à domicile. Vous serez le principal point de contact entre le fournisseur et les cabinets dentaires, assurant le traitement précis des commandes, un soutien rapide et une expérience client positive et constante.

Le candidat idéal possède une solide expérience en service à la clientèle, un grand souci du détail, une excellente capacité d’exécution des processus et une compréhension de base des produits ainsi que du fonctionnement des cabinets dentaires. La maîtrise du français et de l’anglais est essentielle afin de servir notre clientèle bilingue partout au Canada.

Principales responsabilités

Développer et maintenir de solides relations avec les cabinets dentaires clients.

Traiter les commandes et gérer les processus de saisie des commandes.

Répondre aux questions fréquemment posées concernant les produits et fournir des conseils de base.

Traiter les paiements et répondre aux demandes liées à la facturation.

Assurer la documentation de toutes les interactions dans le système CRM.

Offrir un soutien à la clientèle multicanal (téléphone, clavardage et courriel).

Soutenir la navigation sur la plateforme ProShop et résoudre les problèmes techniques de base.

Gérer les expéditions automatiques et les commandes récurrentes.

Maintenir un haut niveau de précision et de productivité dans les tâches répétitives.

Agir de manière proactive afin d’améliorer l’expérience client et favoriser la fidélisation.

Exigences du poste

Diplôme d’études secondaires ou équivalent; études postsecondaires considérées comme un atout.

Minimum de 1 à 2 années d’expérience en service à la clientèle ou en centre de contact.

Excellentes compétences en communication orale et écrite en français et en anglais.

Maîtrise de base des systèmes CRM ainsi que de Microsoft Office ou Google Workspace.

Capacité à traiter avec précision les commandes, paiements et demandes des clients.

Grande attention aux détails et aptitude à gérer un volume élevé de tâches répétitives.

Capacité à gérer simultanément les canaux téléphoniques, les courriels et le clavardage.

Bonnes aptitudes en résolution de problèmes et capacité à suivre les processus établis.

Excellente assiduité et flexibilité horaire. [

Qualifications souhaitées

Expérience en saisie de commandes, facturation ou soutien aux produits.

Expérience en soutien omnicanal (téléphone, courriel et clavardage simultanément).

Expérience en vente croisée ou en vente incitative.

Connaissance de base de la terminologie dentaire ou des opérations des cabinets dentaires.

Expérience avec des plateformes de commerce électronique ou des outils de commandes en ligne.

Expérience dans les secteurs de la santé, du médical ou dentaire.

Ce que nous offrons

Parcours de carrière structuré avec formations virtuelles et plans de développement.

Possibilités d’avancement professionnel à travers différentes unités d’affaires.

Formation rémunérée.

Deux semaines de vacances payées.

Formation continue adaptée à votre expérience et à vos compétences.

Salaire concurrentiel avec programmes de primes.

Environnement de travail positif et collaboratif.

Avantages médicaux et dentaires.

Programme d’aide aux employés et à leur famille.

Programmes de reconnaissance et de récompenses.

Horaire

Horaire fixe du lundi au vendredi.

Quart de 9 heures, de 9 h à 18 h.

Lieu de travail

Les candidats doivent résider à une distance raisonnable de déplacement de nos bureaux de Yonge-Eglinton ou The Well, au centre-ville de Toronto.

Mode de travail hybride; les 90 premiers jours seront effectués sur site.

Diversité, équité et inclusion

TP célèbre la diversité et s’engage à offrir un milieu de travail inclusif. Nous ne faisons aucune discrimination fondée sur l’identité ou l’expression de genre, l’orientation sexuelle, la race, la religion, l’âge, l’origine nationale, la citoyenneté, le handicap, la grossesse, le statut d’ancien combattant ou tout autre motif protégé par la loi.

TP accueille et encourage les candidatures des personnes en situation de handicap. Des mesures d’adaptation sont offertes sur demande à toutes les étapes du processus de recrutement.

TP est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi.

Job Role & Profile: Operations Customer Expert I

Advertised as : Bilingual French Customer Support Specialist I - Medical

Location: Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid

Reports to: B2B Supervisor

Contract: Regular, Full-time

Education: High School or secondary school diploma (or equivalent)

Travel Requirements: No

For existing vacancy: Yes

About Us

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.

Autonomous - We encourage and trust your decision-making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

Base compensation of $20.00 per hour, plus a performance bonus of up to 5% based on meeting KPI targets

About the job

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Build and maintain strong customer relationships with dental offices

Process customer orders and manage order entry workflows

Handle product FAQs and provide basic product guidance

Take payments and support billing inquiries

Maintain CRM documentation of all interactions

Provide telephony and omnichannel customer support (voice/chat/email)

Support ProShop navigation and basic site troubleshooting

Manage auto-shipments and recurring orders

Maintain high accuracy and productivity in repetitive tasks

Act proactively to improve customer experience and drive retention

Job Requirements:

High school diploma or equivalent (post-secondary education preferred).

1–2+ years of customer service or contact center experience.

Strong verbal and written communication skills with professional phone etiquette.

Basic proficiency in CRM systems and Microsoft Office / Google Suite.

Ability to accurately process orders, payments, and customer requests.

Strong attention to detail and ability to handle repetitive, high-volume tasks.

Ability to multitask across voice, chat, and email channels.

Basic problem-solving skills with the ability to follow defined processes and escalation paths.

Flexible availability and strong attendance reliability.

Preferred Qualifications

Experience in order entry, billing, or product support environments

Familiarity with omnichannel support (chat/email/voice simultaneously).

Exposure to cross-selling or upselling products

Basic understanding of dental terminology or dental office workflows.

Experience supporting e-commerce platforms or online ordering tools

Prior experience in healthcare, dental, or medical administration settings

What We Offer

Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid training, 2 weeks' vacation leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

Hybrid setup, the first 90 days will be on-site.

Diversity, Equity & Inclusion

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

Act as the primary contact for dental offices to process orders, handle billing inquiries, and provide product guidance. Maintain accurate CRM documentation and provide support across voice, chat, and email channels.

Requirements

Requires a high school diploma and 1-2 years of customer service or contact center experience. Must be fluent in both French and English with basic proficiency in CRM systems and office software.

Skills

Bilingual French and English
Customer Service
Order Processing
CRM Proficiency
Omnichannel Support
Billing Support
Problem Solving
Microsoft Office
Google Workspace
Attention to Detail
Multitasking
Dental Terminology

Benefits

Performance Bonus
Paid Training
Vacation Leave
Medical Benefits
Dental Benefits
Employee Family Assistance Programs
Rewards & Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

CRM
Microsoft Office
Google Workspace
Omnichannel
B2B
Dental Care
Healthcare
Order Entry
Billing
ProShop
E-commerce
Bilingual

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