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Added 11 mins ago
AC
Project Controls Risk Analyst
Accenture Construct
Toronto, ON
- Full-time
Has sufficient experience to be able to provide meaningful input into developing risk mitigation strategies (has to have practical operations knowledge to make substantial impact)
Added 13 mins ago
Sales Operations Business Partner
Dayforce
Canada
This is a business partner role, not an analyst role. Reporting to the Revenue Operations Leader, Americas New Business, you will work side by side with Mid-Market Sales Leadership as a…
Added 13 mins ago
UO
Facility & Space Plan Analyst
University of Alberta
Edmonton, AB
- Full-time
The Facility & Space Planning Analyst serves as a critical hybrid resource within the Space Planning & Stewardship (SPS) unit. The position splits its focus between technical data analytics…
Added 29 mins ago
TR
Master Data Analyst
The Redpath Group
Vaughan, ON
- Full-time
Added 40 mins ago
SG
Senior Product Solutions Analyst
Scotia Global Asset Management
Toronto, ON
- Full-time
The Senior Product Solutions Analyst will play a key role in transforming how business teams across Scotia Global Asset Management (SGAM) operate by introducing AI-powered technologies and…
Added 40 mins ago
AE
Financial Planning Analyst (FP&A)
Agnico Eagle Mines Limited
Toronto, ON
- Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
Added 40 mins ago
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Business Analyst capital markets /trade
Luxoft
Toronto, ON
- Contract
Excellent communication skills; ability to partner effectively with traders, operations, and business & technology stakeholders
Added 43 mins ago
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Information Security Analyst (Detection Engineer)
TD
Toronto, ON
- Full-time
We are seeking a Senior Information Security Analyst to support enterprise cybersecurity monitoring, detection engineering, and security operations improvement. This role will help develop…
Added 43 mins ago
C
Infrastructure DevOps Analyst
Citi
Mississauga, ON
- Full-time
Collaboration & Mentorship: Foster cross-functional coordination with development, infrastructure, and operations teams. Serve as an advisor and coach to less experienced analysts, and act…
Added 43 mins ago
M
Sr. Analyst, Source to Pay Operations
Manulife
Toronto, ON
- Full-time
The Sr. Analyst, Source to Pay (S2P) Operations is responsible for providing day to day operational support across the S2P lifecycle to ensure a smooth and efficient experience for end…
Added 43 mins ago
Analyst Meter Data Management
Independent Electricity System Operator
Canada
Added 58 mins ago
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Summer Development Analyst
Greystar (International)
Vancouver, BC
- Full-time
As a Development Summer Analyst, you will play a key role in supporting Greystar's development team by analyzing potential development opportunities, conducting market research, and…
Added 58 mins ago
CI
Analyst, Strategy, Risk & Operations, Capital Markets & Factor Investing (12-Month Contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Analyst, Strategy, Risk & Operations (SRO), you will support Capital Markets and Factor Investing’s (CMF) operational-readiness agenda, working at the intersection of investment…
Added 58 mins ago
CI
Analyst, External Funds Operations
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As an Analyst, External Funds Operations, you will support the operational management of External Portfolio Management investments across hedge funds, co-investments, and managed account…
Added 1 hour ago
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Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
…consultation. Reporting to the Sr. Manager, the Sr. Quantitative Analyst will use tools such as Databricks, Python, SAS, and other modelling software, to execute the performance monitoring…
Added 1 hour ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support…
Added 1 hour ago
BD
Senior Business Process Analyst
Black Diamond Group
Calgary, AB
- Full-time
Black Diamond Group is hiring a full-time position for a Senior Business Process Analyst based out of our Calgary Head Office.
Added 1 hour ago
B
Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support…
Added 1 hour ago
AE
Analyst - Risk Management
American Express
Toronto, ON
- Full-time
…Business portfolios. The incumbent will support data management, analytics, reporting, and governance activities, while contributing to innovation and change across prospect and customer…
Added 1 hour ago
A
Business Development Analyst (Minerals & Metals)
Ausenco
Toronto, ON
- Full-time
…Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 26 offices in 15 countries, with projects in over 80 locations…
Added 1 hour ago
C
Securities Lending Operations Analyst
Collabera
Toronto, ON
- $30 to $32 CAD / hour
- Contract
We are seeking a Securities Lending Operations Analyst to work with a dynamic team processing transactions within our Securities Lending Operations team. The role requires close…
Added 1 hour ago
R
Senior Business Analyst – IT Security & Security Operations
Resonaite
Ottawa, ON
- Contract
Our client is seeking a contract-based Senior Business Analyst with a strong background in IT Security to support the assessment, optimization, and modernization of Security Operations…
Added 2 hours ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
…valider et développer des outils analytiques pour soutenir les…
Added 2 hours ago
QR
Analyste- Gestion des prix de vente et analyse de données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Richelieu Hardware is looking to fill a permanent full-time position for a Sales Pricing & Data Analytics Analyst at our offices located in Saint-Laurent, Quebec.
Added 2 hours ago
RE
Financial Analyst
Regina Exhibition Association Limited (REAL)
Regina, SK
- Full-time
Reporting to the Manager, Financial Operations, the Financial Analyst provides financial analysis, planning, reporting and business-partnering support across Regina Exhibition Association…

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Sep 9, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Business Analyst plays a critical role in optimizing call center operations. This role is responsible for analyzing data, identifying opportunities for improvement, and collaborating with cross-functional teams to implement solutions that enhance operational efficiency and customer satisfaction.

Responsibilities

Data Analysis

Collects, analyzes, and interprets call center data, including call volume, average handle time, and customer satisfaction scores.

Identifies trends, root causes of issues, and areas for performance and process improvement.

Ensures data accuracy and consistency to support informed decision-making.

Process Improvement

Works closely with call center managers and agents to document and map current workflows.

Identifies process gaps and operational bottlenecks impacting efficiency and customer experience.

Develops and recommends strategies to streamline processes and reduce operational costs.

Performance Reporting

Creates, maintains, and presents regular reports and dashboards for leadership.

Provides actionable insights and clear recommendations to improve key performance indicators (KPIs).

Supports leadership with data-driven analysis to guide operational and strategic decisions.

Technology & Systems

Acts as a liaison between the call center and the IT team.

Identifies system enhancements, new software requirements, and bug fixes to improve agent productivity and data accuracy.

Supports testing, validation, and implementation of system changes.

Project Management

Leads small to medium-sized projects from ideation through implementation.

Ensures solutions are delivered smoothly, on time, and aligned with business objectives.

Coordinates with stakeholders to manage requirements, timelines, and outcomes.

Preferred Skills

Proven experience as a Business Analyst, preferably within a call center or customer service environment.

Strong analytical and problem-solving skills with high attention to detail.

Proficiency in data analysis tools such as Microsoft Excel, SQL, and business intelligence platforms including Tableau or Power BI.

Excellent verbal and written communication skills with the ability to present complex data clearly and concisely.

Strong collaboration skills with the ability to work effectively with cross-functional teams.

Critical Competencies

Solves Problems

Communicates Effectively

Demonstrates Analytical Thinking

Collaborates Across Teams

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Business Analyst is responsible for analyzing call center data to identify trends and process bottlenecks that impact operational efficiency. They collaborate with cross-functional teams to implement data-driven solutions and manage projects that enhance customer satisfaction.

Requirements

Candidates should have proven experience as a Business Analyst, ideally within a call center or customer service environment. Proficiency in data analysis tools such as SQL, Excel, and business intelligence platforms like Tableau or Power BI is required.

Skills

Data analysis
Process improvement
Microsoft Excel
SQL
Tableau
Power BI
Performance reporting
Project management
Communication skills
Problem-solving
Analytical thinking
Collaboration
Workflow mapping
KPI tracking
Stakeholder management

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Paid training
Annual leave

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Call Center
Data Analysis
Process Improvement
Microsoft Excel
SQL
Tableau
Power BI
KPI
Project Management
Workflow Mapping
Operational Efficiency
Customer Experience
Reporting
Dashboards
Stakeholder Management
Customer Satisfaction
Root Cause Analysis
Business Intelligence
Data Accuracy

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