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Added 19 mins ago
CR
Interim Senior Financial Analyst FP&A
Clarity Recruitment
Mississauga, ON
- $50 to $55 CAD / hour
- Contract
The role is currently a blend of FP&A support and recurring revenue reporting, and the mandate is expanding toward dedicated FP&A as sales compensation ownership moves from the commercial…
Added 20 mins ago
GO
Asset Management Analyst
Government of New Brunswick
Fredericton, NB
- Full-time
Service New Brunswick is seeking an individual to join the Client Services Branch within the Technology Services Division as Asset Management Analyst in Fredericton.
Added 35 mins ago
T
Data Centre Analyst
TEKsystems
Ottawa, ON
- $50 to $60 CAD / hour
- Contract
One of TEKsystems largest professional services clients is looking for a strong Infrastructure analyst to take on a Client facing support role.
Added 49 mins ago
JH
Director, Strategic Advisory
J.S. Held LLC
Toronto, ON
- Full-time
…accounting preferred. Travel could include up to 40% on-site at client engagements, requiring hands-on operational…
Added 53 mins ago
EP
assistant controller
Elby Professional Recruitment Inc
Elmira, ON
- $55 to $78 CAD / hour
- Part-time
- On-site
<br>Our client in Woolwich, ON is looking for an <strong>Assistant Controller</strong> to join their team on a <strong>4 month contract</strong>. This role offers a great mix…
Added 57 mins ago
RA
Compliance Analyst (Archer GRC)
Recrute Action
Toronto, ON
- $54 to $64 CAD / hour
- Full-time
- On-site
Added 1 hour ago
T
Treasury Liquidity Measurement - Analyst
TD
Toronto, ON
- Full-time
Treasury Liquidity Measurement - Analytics & Reporting function delivers critical regulatory and internal liquidity metrics & analytics and firm activities via regular regulatory and…
Added 1 hour ago
Senior Consultant, Digital and Paid Media Analyst (SEO, GEO, Paid)
Burson
Toronto, ON
This existing role will report to our Senior Director, Digital, the Digital/Social & Influencer Analyst will play a key role in supporting digital research, planning, and paid media…
Added 4 hours ago
TC
Waterfall Analyst, Waterfall Ancillary Services
The Citco Group Limited
Toronto, ON
- $68,000 to $86,000 CAD / year
- Full-time
Coordinate with both internal and external stakeholders to ensure all necessary data is captured and migrated for client reporting and calculation models.
Added 5 hours ago
MT
Senior Financial Analyst, Business Insights
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 8 hours ago
RA
junior financial analyst
Recrute Action
Toronto, ON
- $40 to $45 CAD / hour
- Full-time
- On-site
<b>Job Description</b><br><span id="spandesc"><div><b>Junior Financial Analyst<br/></b></div><div><br/></div><div>Advance your career in the insurance sector for our client through a role…
Added 8 hours ago
RA
Junior Financial Analyst
Recrute Action
Waterloo, ON
- $40 to $45 CAD / hour
- Full-time
- On-site
<b>Job Description</b><br><span id="spandesc"><div><b>Junior Financial Analyst<br/></b></div><div><br/></div><div>Advance your career in the insurance sector for our client through a role…
Added 9 hours ago
AG
Senior Financial Analyst
Adelphi Group
Toronto, ON
- Full-time
…needs of Critical Mass’ defined account teams and ever growing client…
Added 9 hours ago
AG
Senior Financial Planning & Analysis Analyst
Adelphi Group
Toronto, ON
- Full-time
The role of Senior Financial Planning & Analysis Analyst handles the planning and monthly financial management process for one Omnicom Media agency. The role is responsible for identifying,…
Added 9 hours ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Analyst role will be responsible for analyzing site performance across a wide array of client sites, including differences in paid and earned traffic from media, search, social,…
Added 9 hours ago
AG
Senior Media Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Media Analyst role will be responsible for executing a wide variety of analyses in support of a client that is looking for help to better understand their media performance via…
Added 9 hours ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Analyst role will be responsible for analyzing site performance across a wide array of client sites, including differences in paid and earned traffic from media, search, social,…
Added 9 hours ago
AG
Business Analyst
Adelphi Group
Toronto, ON
- Full-time
As a Business Analyst, you will lead reporting and analysis for a wide range of campaigns, from Always On to Product Launches, to big Brand campaigns. With guidance from the rest of the…
Added 9 hours ago
AG
Sr. Campaign Manager, SEO
Adelphi Group
Toronto, ON
- Full-time
The role of the SEO Analyst is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to provide best in class…
Added 9 hours ago
AG
Data Analytics Lead
Adelphi Group
Calgary, AB
- Full-time
…following areas: tracking and measurement, implementation, reporting, data visualization, testing and evaluation, data integration, or statistical modeling. You have experience optimizing…
Added 9 hours ago
AG
Revenue Operations Analyst
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Revenue Operations Analyst to support the day-to-day operations of our revenue organization. This role will improve Salesforce data quality, maintain accurate…
Added 9 hours ago
M
Data Governance Analyst
Morningstar
Toronto, ON
- Full-time
Morningstar DBRS is looking for a Data Governance Analyst to help shape how critical credit data is organized, governed, and made ready for analytics, reporting, and AI-enabled products.…
Added 10 hours ago
SJ
Financial Analyst Payroll
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Full-time
Reporting to the Supervisor of Payroll Services, the Financial Analyst, Payroll supports both Compensation and Benefit functions within the payroll department and plays an integral role in…
Added 10 hours ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Business Analyst is directly responsible for providing troubleshooting and technical assistance for financial assistance programs which simplify complex billing processes for high cost…
Added 10 hours ago
Senior Policy Planning and Research Analyst (Employment Opportunity for Persons with Disabilities)
Department of Jobs, Growth and Rural Development
St. John's, NL
Reporting to the Manager of Strategic Initiatives in the Workforce Development Secretariat, this Senior Policy, Planning and Research Analyst position provides critical advice and subject…

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

Apply About employer

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Sep 9, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Business Analyst plays a critical role in optimizing call center operations. This role is responsible for analyzing data, identifying opportunities for improvement, and collaborating with cross-functional teams to implement solutions that enhance operational efficiency and customer satisfaction.

Responsibilities

Data Analysis

Collects, analyzes, and interprets call center data, including call volume, average handle time, and customer satisfaction scores.

Identifies trends, root causes of issues, and areas for performance and process improvement.

Ensures data accuracy and consistency to support informed decision-making.

Process Improvement

Works closely with call center managers and agents to document and map current workflows.

Identifies process gaps and operational bottlenecks impacting efficiency and customer experience.

Develops and recommends strategies to streamline processes and reduce operational costs.

Performance Reporting

Creates, maintains, and presents regular reports and dashboards for leadership.

Provides actionable insights and clear recommendations to improve key performance indicators (KPIs).

Supports leadership with data-driven analysis to guide operational and strategic decisions.

Technology & Systems

Acts as a liaison between the call center and the IT team.

Identifies system enhancements, new software requirements, and bug fixes to improve agent productivity and data accuracy.

Supports testing, validation, and implementation of system changes.

Project Management

Leads small to medium-sized projects from ideation through implementation.

Ensures solutions are delivered smoothly, on time, and aligned with business objectives.

Coordinates with stakeholders to manage requirements, timelines, and outcomes.

Preferred Skills

Proven experience as a Business Analyst, preferably within a call center or customer service environment.

Strong analytical and problem-solving skills with high attention to detail.

Proficiency in data analysis tools such as Microsoft Excel, SQL, and business intelligence platforms including Tableau or Power BI.

Excellent verbal and written communication skills with the ability to present complex data clearly and concisely.

Strong collaboration skills with the ability to work effectively with cross-functional teams.

Critical Competencies

Solves Problems

Communicates Effectively

Demonstrates Analytical Thinking

Collaborates Across Teams

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Business Analyst is responsible for analyzing call center data to identify trends and process bottlenecks that impact operational efficiency. They collaborate with cross-functional teams to implement data-driven solutions and manage projects that enhance customer satisfaction.

Requirements

Candidates should have proven experience as a Business Analyst, ideally within a call center or customer service environment. Proficiency in data analysis tools such as SQL, Excel, and business intelligence platforms like Tableau or Power BI is required.

Skills

Data analysis
Process improvement
Microsoft Excel
SQL
Tableau
Power BI
Performance reporting
Project management
Communication skills
Problem-solving
Analytical thinking
Collaboration
Workflow mapping
KPI tracking
Stakeholder management

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Paid training
Annual leave

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Call Center
Data Analysis
Process Improvement
Microsoft Excel
SQL
Tableau
Power BI
KPI
Project Management
Workflow Mapping
Operational Efficiency
Customer Experience
Reporting
Dashboards
Stakeholder Management
Customer Satisfaction
Root Cause Analysis
Business Intelligence
Data Accuracy

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