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Added 9 mins ago
P
Trading Operations Analyst
Purpose
Toronto, ON
- Full-time
The Trading Operations Analyst is the production layer of the trade operations function - responsible for the accurate and timely completion of all post-trade activity across every asset…
Added 9 mins ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Carbon Accounting & Reporting: Assist in compiling and verifying Scope 1, 2, and 3 greenhouse gas (GHG) emissions inventories using enterprise sustainability software.
Added 9 mins ago
M
Quality Analyst
Mativ
Renfrew, ON
- Full-time
Reporting to the Quality Manager, the Quality Analyst is involved in broad scope quality responsibilities for the site including, but not limited to, raw material specifications, control of…
Added 39 mins ago
UT
.NET Developer # 26-25476
US Tech Solutions
St. John's, NL
- $65 to $70 USD / hour
- Contract
We are seeking a Systems Analyst II (.NET Developer) to support a large-scale enterprise application modernization initiative. The resource will contribute across the application,…
Added 39 mins ago
C(
New Analyst Program
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
We're looking for exceptional new graduates and early career professionals to join Clarity as a New Analyst in June 2027. This is an opportunity to accelerate your career by working…
Added 39 mins ago
CM
Financial Analyst
Critical Mass
Toronto, ON
- Full-time
This is a position within the finance department. The financial analyst team responsible for the accounting and financial duties required to support the needs of Critical Mass' defined…
Added 39 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 40 mins ago
A
Data Analytics Specialist
Article
Vancouver, BC
- $73,000 to $82,000 CAD / year
- Full-time
…challenging, meaningful problems. This is where you come in, as a Data Analytics Specialist (internally known as a Business Analyst), you'll turn complex data into clear, trusted insights…
Added 40 mins ago
Maintenance Program Analyst
Westerkirk
Calgary, AB · Victoria, BC · Mississauga, ON
Reporting to the Manager of Maintenance Engineering, the Maintenance Engineering Analyst is responsible for the accuracy and integrity of the scheduled maintenance program requirements for…
Added 40 mins ago
Senior Financial Analyst
Leons Furniture Limited
Toronto, ON
Leverage data to develop meaningful and innovative reporting that will deliver insights that enhance business decisions.
Added 55 mins ago
TU
Manager, HRIS & Technology Analyst
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
…planning, implementation, and management of HR platforms, ensuring data integrity, access security, and the delivery of actionable workforce reporting. The Lead bridges the technology gap…
Added 55 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 55 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 55 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 55 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 55 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 55 mins ago
ED
Senior Business Analyst - EN 450
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Business Analyst 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 1 hour ago
C(
Content Associate, Data
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As a Content Associate, Data at Clarity, you'll help define a new category of investing. Companies are staying private longer and reaching a scale once reserved for the public markets. That…
Added 1 hour ago
Marketing Insights & Reporting Analyst
Kensington
Toronto, ON
The Marketing Insights & Reporting Analyst plays a critical role within the Marketing Operations & Analytics team, helping transform data into actionable insights that improve marketing…
Added 1 hour ago
BI
Senior Financial Analyst (Construction)
BUILD®️Recruitment Inc.
Vaughan, ON
- Full-time
Senior Financial Analyst to join their Vaughan-based team.
Added 1 hour ago
A
Data Analytics Specialist
Article
Vancouver, BC
- $73,000 to $82,000 CAD / year
- Full-time
…challenging, meaningful problems. This is where you come in, as a Data Analytics Specialist (internally known as a Business Analyst), you'll turn complex data into clear, trusted insights…
Added 1 hour ago
AS
Senior Business Intelligence Analyst
Alliance Search Partners
Toronto, ON
- Full-time
● Define business, process, reporting, integration, and system requirements for enterprise transformation initiatives including ERP, finance, and data platforms.
Added 1 hour ago
Sr Product Analyst - Rogers Sports & Media
Rogers Communications
Toronto, ON
Rogers Sports and Media (RSM) is seeking a professional with data-driven experience to fill the role of a Sr. Product Data Analyst. As a Sr. Product Data Analyst, you will be part of the…
Added 1 hour ago
IB
Supply Chain Analyst
Innovative Beauty Group
Mississauga, ON
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a highly driven Supply Chain Analyst to play a critical role in owning and optimizing the end‑to‑end order‑to‑cash process. In this role, you will act as a key liaison…
Added 1 hour ago
RB
Analyst, High Risk Client Management - Contract Position
Royal Bank of Canada
Toronto, ON
- Full-time
A new and exciting opportunity has arisen to join the Global Anti-Money Laundering (AML) Compliance department as an Analyst, AML High Risk Client Management. Reporting to the Senior…

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

Apply About employer

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Sep 9, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Business Analyst plays a critical role in optimizing call center operations. This role is responsible for analyzing data, identifying opportunities for improvement, and collaborating with cross-functional teams to implement solutions that enhance operational efficiency and customer satisfaction.

Responsibilities

Data Analysis

Collects, analyzes, and interprets call center data, including call volume, average handle time, and customer satisfaction scores.

Identifies trends, root causes of issues, and areas for performance and process improvement.

Ensures data accuracy and consistency to support informed decision-making.

Process Improvement

Works closely with call center managers and agents to document and map current workflows.

Identifies process gaps and operational bottlenecks impacting efficiency and customer experience.

Develops and recommends strategies to streamline processes and reduce operational costs.

Performance Reporting

Creates, maintains, and presents regular reports and dashboards for leadership.

Provides actionable insights and clear recommendations to improve key performance indicators (KPIs).

Supports leadership with data-driven analysis to guide operational and strategic decisions.

Technology & Systems

Acts as a liaison between the call center and the IT team.

Identifies system enhancements, new software requirements, and bug fixes to improve agent productivity and data accuracy.

Supports testing, validation, and implementation of system changes.

Project Management

Leads small to medium-sized projects from ideation through implementation.

Ensures solutions are delivered smoothly, on time, and aligned with business objectives.

Coordinates with stakeholders to manage requirements, timelines, and outcomes.

Preferred Skills

Proven experience as a Business Analyst, preferably within a call center or customer service environment.

Strong analytical and problem-solving skills with high attention to detail.

Proficiency in data analysis tools such as Microsoft Excel, SQL, and business intelligence platforms including Tableau or Power BI.

Excellent verbal and written communication skills with the ability to present complex data clearly and concisely.

Strong collaboration skills with the ability to work effectively with cross-functional teams.

Critical Competencies

Solves Problems

Communicates Effectively

Demonstrates Analytical Thinking

Collaborates Across Teams

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Business Analyst is responsible for analyzing call center data to identify trends and process bottlenecks that impact operational efficiency. They collaborate with cross-functional teams to implement data-driven solutions and manage projects that enhance customer satisfaction.

Requirements

Candidates should have proven experience as a Business Analyst, ideally within a call center or customer service environment. Proficiency in data analysis tools such as SQL, Excel, and business intelligence platforms like Tableau or Power BI is required.

Skills

Data analysis
Process improvement
Microsoft Excel
SQL
Tableau
Power BI
Performance reporting
Project management
Communication skills
Problem-solving
Analytical thinking
Collaboration
Workflow mapping
KPI tracking
Stakeholder management

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Paid training
Annual leave

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Call Center
Data Analysis
Process Improvement
Microsoft Excel
SQL
Tableau
Power BI
KPI
Project Management
Workflow Mapping
Operational Efficiency
Customer Experience
Reporting
Dashboards
Stakeholder Management
Customer Satisfaction
Root Cause Analysis
Business Intelligence
Data Accuracy

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