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Added 2 mins ago
NF
Business management analyst
Newway Formwork Inc.
Calgary, AB
- From $46.7 CAD / hour
- Full-time
- On-site
Added 13 mins ago
EV
January 2027 Business Analyst (Pension)
Elk Valley Resources
Calgary, AB · Sparwood, BC · Vancouver, BC
- $4,117 to $5,192 CAD / month
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 13 mins ago
CT
Pricing Analyst, Governance & Insights
Canadian Tire Corporation
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Pricing Analyst, Governance & Insights is a highly visible role across the organization that will challenge your ability to work with ambiguity, manage large amounts of data, turn…
Added 13 mins ago
WM
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Barrie, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Junior IT Analyst supports day-to-day technology operations while helping transform financial and operational data into accurate, meaningful reports and dashboards. This role is suited…
Added 29 mins ago
H
Business Development & Discovery Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The people you'll talk to are business leaders - in product, operations, customer, marketing or IT - at mid-to-large companies. They own an outcome and a budget, and they need software…
Added 29 mins ago
CL
Transportation Warranty Analyst
Charger Logistics Inc
Brampton, ON
- Full-time
As a Transportation Warranty Analyst you will work closely with our Safety, Shop and Warehouse team to manage complete and accurate processing of warranty claims. You will be expected to…
Added 29 mins ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
Reporting to the Manager, Financial and Administrative Operations, the Senior Finance and Procurement Analyst is responsible for procurement, contract and payment controls, compliance and…
Added 29 mins ago
LC
Analyst Part Time Day
Loblaw Companies Limited
Ottawa, ON
- Part-time
Added 44 mins ago
RB
Lead Business System Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
Added 44 mins ago
AC
Cyber Operations Analyst
Air Canada
Dorval, QC
- Full-time
The Cyber Security Operations Centre Analyst will be working in a fast paced and innovative environment for one of North America’s top airlines. The Cyber Security Operations Centre Analyst…
Added 58 mins ago
LB
Senior Analyst Securitization
Laurentian Bank
Montreal, QC
- Full-time
…with multiple internal and external counterparties. The Senior Analyst will actively participate in operations and help guide team decisions to optimize the various programs under the…
Added 58 mins ago
T
Business Systems Analyst
TEKsystems
Toronto, ON
- $75 to $80 CAD / hour
- Contract
A Tier 1 bank needs a Business Systems Analyst (BSA) to support a significant increase in project work, including enhancements to existing products and the development of a net new platform…
Added 58 mins ago
EV
January 2027 Business Analyst (Pension)
Elk Valley Resources
Sparwood, BC
- $4,117 to $5,192 CAD / month
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 58 mins ago
IC
Analyste produits et gestion des prix/ Product Pricing Analyst
ISN Canada Group Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Le titulaire du poste collabore étroitement avec les équipes des Achats, du Marketing, des Ventes, et l'équipe des Opérations numériques, ainsi qu'avec les fournisseurs, afin d'assurer une…
Added 58 mins ago
BC
Analyst, Revenue Growth Management
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
…serving major grocery chains, retail outlets and foodservice operations across…
Added 58 mins ago
CC
Information Management Analyst
CANES Community Care
Toronto, ON · Etobicoke, ON
- Full-time
Support a Mission-Driven Team as a Information Management Analyst!
Added 58 mins ago
ST
Trade Compliance Data Analyst
Sailun Tire Americas
Woodbridge, ON
- $75,000 to $80,000 CAD / year
- Full-time
The Trade Compliance Data Analyst is responsible for the accuracy, integrity, and maintenance of duty-related data within ERP systems (NAV, SAP) and for validating the accuracy of customs…
Added 59 mins ago
VA
Junior Analyst, Investment Analytics
Vincent Associates Inc.
Toronto, ON
- Full-time
- Temporary
…Analytics & Data department is central to Fundata’s core business operations. You will be relied upon to deliver high quality results within strict deadlines. This is a junior level…
Added 59 mins ago
O
Data Analyst
OPTrust
Toronto, ON
- Full-time
Department: Member Experience and Pension Operations
Added 59 mins ago
T
FCRM Testing Analyst - Technology Testing (5557)
TD
Toronto, ON
- Full-time
The FCRM Testing Analyst executes independent testing of FCRM controls for assigned technologies (Applications/tools, etc.) across the Enterprise which entails FCRM risks.
Added 1 hour ago
P
Trading Operations Analyst
Purpose
Toronto, ON
- Full-time
The Trading Operations Analyst is the production layer of the trade operations function - responsible for the accurate and timely completion of all post-trade activity across every asset…
Added 1 hour ago
M
Quality Analyst
Mativ
Renfrew, ON
- Full-time
Reporting to the Quality Manager, the Quality Analyst is involved in broad scope quality responsibilities for the site including, but not limited to, raw material specifications, control of…
Added 1 hour ago
NV
Business Analyst - Network Infrastructure (ID#5555)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Business Analyst / Change Management Lead to assist with a Network Access Control (NAC) platform and infrastructure…
Added 1 hour ago
VC
Business Analyst
Valsoft Corporation
Remote, Canada
- $80,000 to $90,000 CAD / year
- Remote
…seeking a driven and detail-oriented Intermediate Business Analyst to join its Professional Services Team, leading client engagements across TTG’s software…
Added 1 hour ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
AB
Remain accountable for implementation-related activities until transition to operations is complete and ownership is accepted by the appropriate support team.

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

Apply About employer

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Sep 9, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Business Analyst plays a critical role in optimizing call center operations. This role is responsible for analyzing data, identifying opportunities for improvement, and collaborating with cross-functional teams to implement solutions that enhance operational efficiency and customer satisfaction.

Responsibilities

Data Analysis

Collects, analyzes, and interprets call center data, including call volume, average handle time, and customer satisfaction scores.

Identifies trends, root causes of issues, and areas for performance and process improvement.

Ensures data accuracy and consistency to support informed decision-making.

Process Improvement

Works closely with call center managers and agents to document and map current workflows.

Identifies process gaps and operational bottlenecks impacting efficiency and customer experience.

Develops and recommends strategies to streamline processes and reduce operational costs.

Performance Reporting

Creates, maintains, and presents regular reports and dashboards for leadership.

Provides actionable insights and clear recommendations to improve key performance indicators (KPIs).

Supports leadership with data-driven analysis to guide operational and strategic decisions.

Technology & Systems

Acts as a liaison between the call center and the IT team.

Identifies system enhancements, new software requirements, and bug fixes to improve agent productivity and data accuracy.

Supports testing, validation, and implementation of system changes.

Project Management

Leads small to medium-sized projects from ideation through implementation.

Ensures solutions are delivered smoothly, on time, and aligned with business objectives.

Coordinates with stakeholders to manage requirements, timelines, and outcomes.

Preferred Skills

Proven experience as a Business Analyst, preferably within a call center or customer service environment.

Strong analytical and problem-solving skills with high attention to detail.

Proficiency in data analysis tools such as Microsoft Excel, SQL, and business intelligence platforms including Tableau or Power BI.

Excellent verbal and written communication skills with the ability to present complex data clearly and concisely.

Strong collaboration skills with the ability to work effectively with cross-functional teams.

Critical Competencies

Solves Problems

Communicates Effectively

Demonstrates Analytical Thinking

Collaborates Across Teams

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Business Analyst is responsible for analyzing call center data to identify trends and process bottlenecks that impact operational efficiency. They collaborate with cross-functional teams to implement data-driven solutions and manage projects that enhance customer satisfaction.

Requirements

Candidates should have proven experience as a Business Analyst, ideally within a call center or customer service environment. Proficiency in data analysis tools such as SQL, Excel, and business intelligence platforms like Tableau or Power BI is required.

Skills

Data analysis
Process improvement
Microsoft Excel
SQL
Tableau
Power BI
Performance reporting
Project management
Communication skills
Problem-solving
Analytical thinking
Collaboration
Workflow mapping
KPI tracking
Stakeholder management

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Paid training
Annual leave

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Call Center
Data Analysis
Process Improvement
Microsoft Excel
SQL
Tableau
Power BI
KPI
Project Management
Workflow Mapping
Operational Efficiency
Customer Experience
Reporting
Dashboards
Stakeholder Management
Customer Satisfaction
Root Cause Analysis
Business Intelligence
Data Accuracy

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