Find work in Canada.

334,851 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 28 mins ago
Business Analyst
Treasury Board Secretariat
St. John's, NL
…functional aspects of the PeopleSoft Human Resource Management System (HRMS). This includes providing direction, guidance, expertise, and advisory services regarding all modules of HRMS.…
Added 28 mins ago
GI
business analyst - computer systems
G9SIGMA INC.
Toronto, ON
- From $46 CAD / hour
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 40 mins ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Business Analyst is directly responsible for providing troubleshooting and technical assistance for financial assistance programs which simplify complex billing processes for high cost…
Added 1 hour ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 1 hour ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 1 hour ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 1 hour ago
Corporate Info Analyst II
Insurance Corporation of British Columbia
North Vancouver, BC
At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.…
Added 1 hour ago
IG
Senior Financial Analyst
Inland Group of Companies
Truro, NS · ITH Truro
- Full-time
The Senior Financial Analyst supports the Manager, Financial Planning & Analysis in the preparation of budgets, forecasts, internal reporting, and financial analysis across the Inland Group…
Added 2 hours ago
CS
Co-op: Screening Analyst
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
…provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or…
Added 2 hours ago
NT
Experienced Equity & Derivatives Application Support Analyst
Nöord Technologies
Montreal, QC
- Full-time
…seeking an experienced Senior Equity & Derivatives Application Support…
Added 2 hours ago
R&
Senior Business Analyst - Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
Senior Business Analyst – Finance Transformation (Oracle)
Added 3 hours ago
WI
Information Security Operations Analyst (Toronto, Canada)
Women in Tech
Toronto, ON
- Full-time
…critical to the entire Starling Group. The work you do will support, empower, and protect our businesses…
Added 3 hours ago
G-
Field Support Analyst
GFL - Sewer Technologies Division
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 3 hours ago
AC
Analyste Comptable Avec Expérience En Paie
Aston Carter
Sainte-Anne-de-Bellevue, QC
- $100,000 to $105,000 CAD / year
- Full-time
The Accounting Analyst with Payroll Experience is responsible for managing day-to-day general ledger accounting activities while overseeing the payroll system and its integration into the…
Added 4 hours ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Work closely with the Trading desk, PC, Finance, Project and Technology, providing expert knowledge and support to simulated exposure, credit spread & xVA analysis and system implementation.
Added 4 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 4 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 4 hours ago
UO
Analyst II, Systems (Applications)
University of the Fraser Valley
Abbotsford, BC
- Full-time
The Analyst II, Systems is responsible for complex troubleshooting and problem solving of systems used by students, staff and faculty across the University. The Analyst II, Systems responds…
Added 4 hours ago
NA
Technical Systems Analyst, Student Systems
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
As a Technical Systems Analyst, you will join a collaborative team in a hybrid work environment and play a key role in the technical administration and support of NAIT’s Enterprise Resource…
Added 4 hours ago
NA
Workday HCM Functional Analyst
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Working closely with all HR and business stakeholders, the Functional Analyst analyzes business requirements, designs and configures Workday solutions, and ensures system functionality…
Added 4 hours ago
NA
Systems Analyst, Application Development
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…vendor applications. Our integrations work behind the scenes to support students and staff at every stage of their experience with…
Added 4 hours ago
TR
GIS Analyst II
Thompson-Nicola Regional District
Kamloops, BC
- Full-time
- On-site
GIS Analyst IIThompson-Nicola Regional DistrictThe Thompson-Nicola Regional DistrictThe Thompson-Nicola Regional District is located in south-central British Columbia, with dozens rural and…
Added 5 hours ago
I
Security Analyst
IBM
Ottawa, ON
- $147,050 to $190,300 CAD / year
- Full-time
As an Infrastructure Specialist: System Administration, you will provide 24/7 technical support for cloud-based solutions, ensuring seamless operations across various applications, DevOps,…
Added 5 hours ago
KT
Cyber Security Analyst
koundinyasa Technology Services
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Support incident response activities and participate in security drills.
Added 5 hours ago
C
Analyst, CN Communication Center - 12 months contract
CN
Quebec, QC
- Contract
Provide communication and support services to all CN Police staff

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Sep 9, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Business Analyst plays a critical role in optimizing call center operations. This role is responsible for analyzing data, identifying opportunities for improvement, and collaborating with cross-functional teams to implement solutions that enhance operational efficiency and customer satisfaction.

Responsibilities

Data Analysis

Collects, analyzes, and interprets call center data, including call volume, average handle time, and customer satisfaction scores.

Identifies trends, root causes of issues, and areas for performance and process improvement.

Ensures data accuracy and consistency to support informed decision-making.

Process Improvement

Works closely with call center managers and agents to document and map current workflows.

Identifies process gaps and operational bottlenecks impacting efficiency and customer experience.

Develops and recommends strategies to streamline processes and reduce operational costs.

Performance Reporting

Creates, maintains, and presents regular reports and dashboards for leadership.

Provides actionable insights and clear recommendations to improve key performance indicators (KPIs).

Supports leadership with data-driven analysis to guide operational and strategic decisions.

Technology & Systems

Acts as a liaison between the call center and the IT team.

Identifies system enhancements, new software requirements, and bug fixes to improve agent productivity and data accuracy.

Supports testing, validation, and implementation of system changes.

Project Management

Leads small to medium-sized projects from ideation through implementation.

Ensures solutions are delivered smoothly, on time, and aligned with business objectives.

Coordinates with stakeholders to manage requirements, timelines, and outcomes.

Preferred Skills

Proven experience as a Business Analyst, preferably within a call center or customer service environment.

Strong analytical and problem-solving skills with high attention to detail.

Proficiency in data analysis tools such as Microsoft Excel, SQL, and business intelligence platforms including Tableau or Power BI.

Excellent verbal and written communication skills with the ability to present complex data clearly and concisely.

Strong collaboration skills with the ability to work effectively with cross-functional teams.

Critical Competencies

Solves Problems

Communicates Effectively

Demonstrates Analytical Thinking

Collaborates Across Teams

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Business Analyst is responsible for analyzing call center data to identify trends and process bottlenecks that impact operational efficiency. They collaborate with cross-functional teams to implement data-driven solutions and manage projects that enhance customer satisfaction.

Requirements

Candidates should have proven experience as a Business Analyst, ideally within a call center or customer service environment. Proficiency in data analysis tools such as SQL, Excel, and business intelligence platforms like Tableau or Power BI is required.

Skills

Data analysis
Process improvement
Microsoft Excel
SQL
Tableau
Power BI
Performance reporting
Project management
Communication skills
Problem-solving
Analytical thinking
Collaboration
Workflow mapping
KPI tracking
Stakeholder management

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Paid training
Annual leave

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Call Center
Data Analysis
Process Improvement
Microsoft Excel
SQL
Tableau
Power BI
KPI
Project Management
Workflow Mapping
Operational Efficiency
Customer Experience
Reporting
Dashboards
Stakeholder Management
Customer Satisfaction
Root Cause Analysis
Business Intelligence
Data Accuracy

Report this job