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Added 13 mins ago
GO
Senior Research and Data Analyst
Government of New Brunswick
Fredericton, NB
- Full-time
Added 28 mins ago
F/
Senior Loans Analyst (Bilingual)
FCC / FAC
Quebec, QC
- Full-time
As a Senior Loans Analyst, you’ll partner with Senior Relationship Managers to analyze customer information, assess credit risk and recommend loan structures that support customer needs…
Added 55 mins ago
CO
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
- Full-time
…transform business processes and practices in the area of WFM Workforce Management solutions supporting Employee Time Capture, Absence Management (Time and Attendance) and Workforce…
Added 58 mins ago
DT
Senior Analyst, Network Service Delivery - Canada Only
Dell Technologies
Quebec, QC
- Full-time
Senior Analyst, Network Services Delivery (Canada Only)
Added 1 hour ago
FC
Environmental Analyst
Federated Co-operatives Limited
Regina, SK
- Full-time
The Health, Safety & Environment (HSE) team is hiring an Environmental Analyst on a temporary up to 20-month basis within at the Co-op Refinery Complex (CRC) in Regina, Saskatchewan.
Added 1 hour ago
AC
Modern Workplace and Platform Services Analyst - Endpoint Security Management
Air Canada
Toronto, ON · Dorval, QC
- Full-time
The Analyst, Endpoint Security Management, is the primary point of contact for cybersecurity inquiries affecting end-user workstations and mobile devices across Air Canada. The role…
Added 2 hours ago
C
Junior GIS Analyst
Canacre
Remote, Canada
- Full-time
- Remote
The GIS Analyst focuses on GIS analysis, manages incoming and outgoing data, creates high quality map products and identifies mapping requirements for internal and external parties.
Added 2 hours ago
C
Junior GIS Analyst
Canacre
Remote, Canada
- Full-time
- Remote
The GIS Analyst focuses on GIS analysis, manages incoming and outgoing data, creates high quality map products and identifies mapping requirements for internal and external parties.
Added 2 hours ago
JH
Director, Strategic Advisory
J.S. Held LLC
Toronto, ON
- Full-time
Certified Public Accountant (CPA); Certified Insolvency and Restructuring Advisor (CIRA), Chartered Financial Analyst (CFA); Certified Fraud Examiner (CFE), and/or Certified Turnaround…
Added 3 hours ago
JI
Integrated Logistics Support Analyst
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
We encourage applicants to self-identify if they belong to an underrepresented group, as part of our commitment to equitable hiring practices and fostering a truly inclusive workforce.
Added 3 hours ago
UO
Compensation Analyst
University of Victoria
Victoria, BC
- Full-time
…responsible stewardship of university resources. The Compensation Analyst provides specialized analytical support in the areas of compensation modeling, workforce cost forecasting,…
Added 6 hours ago
R&
End User Systems Support Specialist
Robertson & Company Ltd.
Toronto, ON
- Full-time
Minimum five years of experience as a Systems Administrator or Desktop Support Analyst.
Added 7 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
BA
Lead Business Analyst
BC Assessment
Victoria, BC
- Full-time
BC Assessment is currently seeking a permanent Lead Business Analyst to join our Information and Technology Services (ITS) team in our Victoria office.
Added 9 hours ago
B
Talent Acquisition Partner
BPA
Ottawa, ON · Kanata, ON
- Full-time
You'll also work alongside a multidisciplinary HR team that includes our Vice President, HR Business Partners, Business Analyst, HR Coordinators and Senior Health & Safety Advisor.
Added 9 hours ago
H
Business Analyst
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 9 hours ago
T
Compensation Analyst
TEKsystems
Calgary, AB
- $45 to $55 CAD / hour
- Contract
We're partnering with a globally recognized organization seeking a Compensation Analyst to join their Total Rewards team. This is an exciting opportunity for a compensation professional who…
Added 10 hours ago
BT
Spanish Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Added 11 hours ago
AG
Senior Analyst, Data Science
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Senior Analyst, Data Science to join our growing data science practice. In this role, you will lead the development and delivery of quantitative models and analyses…
Added 11 hours ago
Manager, Corporate Reporting
Health Sciences North
ON · Sudbury, ON
Lead, develop and support the Financial Analyst and Junior Accountant team, including workload planning, assignment of Finance-wide priorities and projects, performance development and…
Added 11 hours ago
Manager, Corporate Reporting
Health Sciences North
ON · Sudbury, ON
Lead, develop and support the Financial Analyst and Junior Accountant team, including workload planning, assignment of Finance-wide priorities and projects, performance development and…
Added 11 hours ago
AG
Revenue Operations Analyst
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Revenue Operations Analyst to support the day-to-day operations of our revenue organization. This role will improve Salesforce data quality, maintain accurate…
Added 11 hours ago
NC
Financial Analyst - Financial Reporting Systems
NAV CANADA
Ottawa, ON
- Full-time
The Financial Analyst-Financial Reporting Systems serves as a subject matter expert, ensuring their effective design, governance, and ongoing optimization. The role provides functional and…
Added 12 hours ago
D
Senior Analyst, Portfolio and Asset Management
Dream
Toronto, ON
- Full-time
Dream is looking for a Senior Analyst, Asset & Portfolio Management
Added 12 hours ago
EC
Research Analyst (Contract)
ECO Canada
Calgary, AB
- Contract
ECO Canada is the steward for the Canadian environmental workforce across all industries. From job creation and wage funding to training and labour market research – we champion the…

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$47,000 annually · Full-time

Apply About employer

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Job details

Pay: $47,000 annually
Job type: Full-time
Posting language: English
Posted: Sep 9, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Business Analyst plays a critical role in optimizing call center operations. This role is responsible for analyzing data, identifying opportunities for improvement, and collaborating with cross-functional teams to implement solutions that enhance operational efficiency and customer satisfaction.

Responsibilities

Data Analysis

Collects, analyzes, and interprets call center data, including call volume, average handle time, and customer satisfaction scores.

Identifies trends, root causes of issues, and areas for performance and process improvement.

Ensures data accuracy and consistency to support informed decision-making.

Process Improvement

Works closely with call center managers and agents to document and map current workflows.

Identifies process gaps and operational bottlenecks impacting efficiency and customer experience.

Develops and recommends strategies to streamline processes and reduce operational costs.

Performance Reporting

Creates, maintains, and presents regular reports and dashboards for leadership.

Provides actionable insights and clear recommendations to improve key performance indicators (KPIs).

Supports leadership with data-driven analysis to guide operational and strategic decisions.

Technology & Systems

Acts as a liaison between the call center and the IT team.

Identifies system enhancements, new software requirements, and bug fixes to improve agent productivity and data accuracy.

Supports testing, validation, and implementation of system changes.

Project Management

Leads small to medium-sized projects from ideation through implementation.

Ensures solutions are delivered smoothly, on time, and aligned with business objectives.

Coordinates with stakeholders to manage requirements, timelines, and outcomes.

Preferred Skills

Proven experience as a Business Analyst, preferably within a call center or customer service environment.

Strong analytical and problem-solving skills with high attention to detail.

Proficiency in data analysis tools such as Microsoft Excel, SQL, and business intelligence platforms including Tableau or Power BI.

Excellent verbal and written communication skills with the ability to present complex data clearly and concisely.

Strong collaboration skills with the ability to work effectively with cross-functional teams.

Critical Competencies

Solves Problems

Communicates Effectively

Demonstrates Analytical Thinking

Collaborates Across Teams

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply About employer

More about this job

Responsibilities

The Business Analyst is responsible for analyzing call center data to identify trends and process bottlenecks that impact operational efficiency. They collaborate with cross-functional teams to implement data-driven solutions and manage projects that enhance customer satisfaction.

Requirements

Candidates should have proven experience as a Business Analyst, ideally within a call center or customer service environment. Proficiency in data analysis tools such as SQL, Excel, and business intelligence platforms like Tableau or Power BI is required.

Skills

Data analysis
Process improvement
Microsoft Excel
SQL
Tableau
Power BI
Performance reporting
Project management
Communication skills
Problem-solving
Analytical thinking
Collaboration
Workflow mapping
KPI tracking
Stakeholder management

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognition programs
Paid training
Annual leave

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Call Center
Data Analysis
Process Improvement
Microsoft Excel
SQL
Tableau
Power BI
KPI
Project Management
Workflow Mapping
Operational Efficiency
Customer Experience
Reporting
Dashboards
Stakeholder Management
Customer Satisfaction
Root Cause Analysis
Business Intelligence
Data Accuracy

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