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Added 22 mins ago
L
Logistics and Compliance Analyst
Longo's
Vaughan, ON
- Full-time
…supply chain challenges? Join us as a Logistics & Compliance Analyst and help transform data into actionable insights that improve forecasting, inventory performance, supplier service…
Added 38 mins ago
UT
USD Clearing & Payments Operations Analyst # 26-27105
US Tech Solutions
Montreal, QC
- $34.52 USD / hour
- Contract
…Management by ensuring full transparency of limits, funding and operations…
Added 38 mins ago
SJ
Senior Analyst, Supply and Demand Planning
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
As the Senior Analyst, Supply and Demand Planning, your primary responsibility is to own the relationship and input from sales. In this role you will ensure a forecast for a subset of the…
Added 52 mins ago
T
Senior Actuarial Analyst
TD
Toronto, ON
- Full-time
The Senior Actuarial Analyst - Underwriting Analytics will significantly contribute to the organization's profitability and growth by being involved in the following key activities:
Added 52 mins ago
C
Sr Analyst, Automation & Analytics
CIBC
Toronto, ON
- Full-time
The Operations, Transformation and Automation is building and supporting instrumentation, analytics, automation, reporting and capacity management capabilities. We are committed to…
Added 1 hour ago
M
Business Architecture Consultant - Marketing
Maarut
Montréal-Est, QC · Montreal East, Quebec
- Contract
Marketing domain technical specialist (operations, campaign
Added 1 hour ago
Services Technician
Insight Enterprises, Inc.
Toronto, ON
The Services Technician reports to the Services Lead. The Services Technician analyst is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices…
Added 1 hour ago
C
Senior Analyst , AI Operations & Governance
Ciena
Ottawa, ON
- Full-time
Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The…
Added 2 hours ago
Senior Accounting And Financial Analyst
Hydro One Networks Inc
Toronto, ON
Perform studies relating to effective management and control of accounting and service operations and provide professional advice and guidance to various personnel in the division in the…
Added 2 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 2 hours ago
TS
Data Governance Analyst
Technical Standards & Safety Authority (TSSA)
Toronto, ON
- Full-time
Partner with internal and external stakeholders, working across analytics, operations, information technology, legal, and vendor teams to ensure data governance activities align with…
Added 2 hours ago
Director, CX Business Systems
Braze
Toronto, ON
Collaborate closely with the CX Operations and Enablement/Productivity teams to drive organizational efficiencies
Added 2 hours ago
TP
Gestionnaire, finances de la chaîne d’approvisionnement et revenues
Turning Point Brands Canada
Laval, QC
- Full-time
Le poste se situe au carrefour des Finances, des Opérations et de la Comptabilité. Vous serez responsable des prix et de la marge brute par unité de gestion des stocks (UGS), vous établirez…
Added 2 hours ago
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Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Added 3 hours ago
ET
Senior Financial Analyst, FP&A - Commercial Bakeries
EDGEPATH Talent Solutions
Toronto, ON
- Full-time
Commercial Bakeries is seeking a highly motivated Senior Financial Analyst, FP&A. Reporting to the Chief Financial Officer (CFO), the Senior Financial Analyst provides analytical support…
Added 4 hours ago
H
Financial Analyst
Hays
Belleville, ON
- $80,000 to $103,000 CAD / year
- Full-time
As Financial Analyst, you will act as a critical link between Finance and Operations, providing valuable insight into manufacturing performance, costs, and profitability. This is a highly…
Added 14 hours ago
PG
Financial Controller
Pangeo Group
Vaughan, ON
- $100,000 to $135,000 CAD / year
- Full-time
This is a build role through start-up and ramp. You will lead the plant finance team, partner closely with Operations, and spend real time on the production floor.
Added 15 hours ago
TE
Commercial Financial Analyst
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $75,000 to $85,000 CAD / year
Triple Eight Transport Inc. is seeking an experienced and commercially driven Commercial Financial Analyst to strengthen financial visibility, evaluate business performance, and support…
Added 22 hours ago
SA
Senior Financial Analyst
STAN AI
Toronto, ON · North York, ON
- $90,000 to $105,000 USD / year
- Full-time
…grow. You'll have real ownership over core parts of our finance operations from day one, and your scope will expand as you and the company…
Added 23 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 day ago
A
Analyste de système d’affaires, marchés des capitaux
Alithya
Toronto, ON
- Full-time
As a Business System Analyst, Capital Markets, you’ll work closely with various stakeholders to analyze, document and optimize business processes and systems related to derivative products.
Added 1 day ago
A
Functional Business Analyst
Accenture
Mississauga, ON
- Full-time
We are looking for a Functional Business Analyst to support change initiatives across retail banking and retail investment platforms. You will work with product, operations, compliance, and…
Added 1 day ago
MB
Accounting Analyst
Masters Best Friend
Toronto, ON
- Full-time
The analyst will work closely with Finance and Operations to validate source information, prepare required uploads and adjustments, reconcile results and maintain clear supporting…
Added 1 day ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…
Added 1 day ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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