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Added 14 mins ago
CI
Program Assistant (2026-1188)
Carewest Innovative Healthcare
Calgary, AB
- Part-time
Reporting to the Program Manager, Carewest Operational Stress Injury (OSI) Clinic, this position supports research, program evaluation, data analytics, quality improvement, reporting, and…
Added 14 mins ago
T
Senior Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Support data quality, reporting, and business analytics initiatives through effective Salesforce utilization.
Added 14 mins ago
T
Market Risk Specialist, xVA (5113)
TD
Toronto, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 14 mins ago
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Senior Actuarial Analyst
TD
Toronto, ON
- Full-time
The Underwriting & Fraud Analytics team combines talent from data scientists, applied ML scientists and actuaries to propose and develop solutions to support our partners' strategies. The…
Added 14 mins ago
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Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Business Automation is a working-level people leader within Sun Life Global Investments on the Strategic Analytics and Innovation team. The role is accountable for automation…
Added 14 mins ago
J&
IM Transcend-Program Manager, Signavio
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
We are searching for the best talent for a Transcend: Signavio Program Manager! This hybrid position will be located in Latina, Italy. Alternate hybrid locations may be considered in…
Added 14 mins ago
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Manager, Liquidity & Funding Management
BMO
Toronto, ON · FCP
- Full-time
Added 14 mins ago
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HR Consultant - Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 14 mins ago
A
Intern, Product Management - Manufacturing
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…intern on this team, you will be paired with a Principal Product Manager mentor and given real ownership over a piece of that problem: talking to customers, digging into product analytics,…
Added 28 mins ago
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Senior Financial Analyst
Roofmart
Brampton, ON · Roofmart Brampton Office
- Full-time
…financial support to our branches. The role reports to the Finance…
Added 29 mins ago
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Sales Development & Coaching Manager
tripcentral.ca
Hamilton, ON
- Full-time
tripcentral.ca is looking for a Sales Development & Coaching Manager to help our travel sales agents have better conversations and convert more leads. You’ll listen to real calls, spot…
Added 29 mins ago
IG
Project Manager - Finance
Infotree Global Solutions
Montreal, QC
- Contract
Added 29 mins ago
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Senior Project Manager
Cosmo5
Montreal, QC
- Full-time
Cosmo5 is looking for a Senior Project Manager to drive the delivery and financial performance of client projects. As our first dedicated project management hire in Montreal, you will help…
Added 29 mins ago
AI
Senior AWS Data Engineer(Infrastructure ,AWS CDK)
Apptoza Inc.
Toronto, ON
- Contract
Hands-on experience with EC2, EKS/ECS, ECR, Lambda, S3, SQS, KMS, Secrets Manager, and CloudWatch.
Added 29 mins ago
CE
Buyer & Planner
Canadian Energy Services
Calgary, AB
- Full-time
…is located in Calgary, Alberta and reports directly to the Manager, Procurement. The ideal candidate will also have a willingness to work in a fast-paced oil and gas supply chain…
Added 44 mins ago
C
Strategic Fixer
Clipboard
Remote, Canada
- $78,000 to $160,000 USD / year
- Full-time
- Remote
Added 59 mins ago
Partner Marketing Manager (Hybrid)
OpenTable
Toronto, ON
OpenTable is looking for a Partner Marketing Manager to turn strategic partnerships into repeatable, measurable growth for our restaurant business. Reporting to the Senior Director,…
Added 59 mins ago
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Quality Insights Manager
Article
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
…challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights, you'll reassess, clean up, and structure our quality insights framework into systematic,…
Added 59 mins ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 59 mins ago
CE
Account Executive
Carrier Enterprise Canada
AB · Alberta, Canada
- Full-time
Work closely with internal teams, assigned Account Manager(s), marketing, product development, order management, technical services and pricing, to ensure client satisfaction.
Added 59 mins ago
BS
Gestionnaire de produit / Product Manager
Budge Studios
Montreal, QC
- Full-time
Budge Studios is looking for a data-fluent Product Manager to drive the strategy, retention, and monetization across our portfolio of 25+ top-tier mobile apps for kids.
Added 59 mins ago
R&
Auditor IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Auditor IV (Senior Manager) to join our client in support of an existing vacancy.
Added 59 mins ago
OO
Lead, Integrated Campaigns and Activations (14-Month Fixed Term Contract)
OCS Ontario Cannabis Store
Toronto, ON
- Contract
Reporting to the Manager, Corporate Communications , the Lead, Integrated Campaigns and Activation is responsible for planning, leading and evaluating integrated, multi-channel campaigns…
Added 59 mins ago
RH
Purchasing Manager
Robert Half
Mississauga, ON
- $85,000 to $95,000 CAD / year
- Full-time
We are seeking a Purchasing Manager to lead procurement activities for a fast-paced distribution environment. This role is responsible for managing supplier relationships, negotiating…
Added 1 hour ago
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Founding DTC Growth Marketing Manager, Silvie
Pontosense
Toronto, ON
- Full-time

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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