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Added 5 mins ago
TI
Manager
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
TekStaff's Client has a current vacancy for "Senior Manager, Customer Segments & Growth ”
Added 5 mins ago
VS
Senior PeopleSoft Analyst
vTech Solution Canada
Toronto, ON
- Contract
Enhance the WIN system by expanding additional employee and manager self-service capabilities (e.g., extension/end to probationary period, certificate numbers, badge numbers), enabling pay…
Added 5 mins ago
M
Project Manager
Metrolinx
Toronto, ON
- Full-time
The GO Expansion, Union Station Rail Corridor (USRC) is looking for a Project Manager to join the team! You will be responsible for the infrastructure required to support the capital build…
Added 5 mins ago
Guest Service Agent
Northland Properties
Dartmouth, NS
Observe and report any security issues to the Manager.
Added 5 mins ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- Full-time
Added 5 mins ago
DW
Administrative Coordinator
Dying With Dignity Canada
Toronto, ON
- Full-time
Reports to: Manager, People, Culture, and Operations
Added 19 mins ago
FG
MANGO - Store Manager - Upper Canada Mall
Fox Group Canada Inc.
Newmarket, ON
- Full-time
We are looking for an experienced Store Manager who is an exceptional leader with the ability to motivate, inspire, and develop a high-performing store team. The Store Manager will be…
Added 19 mins ago
ACCOUNT MANAGER (HYBRID)
Green Shield Canada
Calgary, AB · Vancouver, BC · Toronto, ON · Windsor, ON
Manager, working with third-party payors, TPAs, and/or advisors in the
Added 19 mins ago
CI
Program Assistant (2026-1188)
Carewest Innovative Healthcare
Calgary, AB
- Part-time
Reporting to the Program Manager, Carewest Operational Stress Injury (OSI) Clinic, this position supports research, program evaluation, data analytics, quality improvement, reporting, and…
Added 19 mins ago
CD
Early Childhood Assistant (PT 18 Months Contract - Fraser Mustard)
Child Development Institute
Toronto, ON
- Part-time
Added 19 mins ago
CF
Junior National Account Manager - Service Sales
Classic Fire + Life Safety
Toronto, ON
- Full-time
…response, and competitive value. As a Junior National Account Manager - Service Sales, your role is pivotal to our team. Your primary responsibility will be to actively pursue fire and life…
Added 19 mins ago
TS
Class 1 Driver (Local)
The Shaw Group
NS
- Full-time
…duties as directed by the Production Supervisor or the Plant Manager, including assisting the Operating Teams with plant maintenance and…
Added 19 mins ago
HÀ
Country Manager – Canada
HR à la carte
Mississauga, ON
- Full-time
The Country Manager - Canada is responsible for the overall leadership, strategic direction, financial performance, and operational management of Beltservice's Canadian business. This role…
Added 19 mins ago
T
Senior Actuarial Analyst
TD
Toronto, ON
- Full-time
Added 19 mins ago
SL
Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Business Automation is a working-level people leader within Sun Life Global Investments on the Strategic Analytics and Innovation team. The role is accountable for automation…
Added 19 mins ago
J&
IM Transcend-Program Manager, Signavio
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Added 19 mins ago
BU
Scheduling & Examinations Assistant
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the Manager, Scheduling and Examination Operations, the Scheduling & Examinations Assistant provides administrative and operational support for course scheduling, registration…
Added 19 mins ago
BQ
QNX Quality Manager
BlackBerry QNX
Ottawa, ON
- Full-time
We're looking for a Quality Manager or Senior Quality Manager (depending on your qualifications) to play a pivotal role in auditing, maintaining, and advancing the quality, safety, and…
Added 19 mins ago
B
QNX Quality Manager
BlackBerry
Ottawa, ON
- Full-time
We're looking for a Quality Manager or Senior Quality Manager (depending on your qualifications) to play a pivotal role in auditing, maintaining, and advancing the quality, safety, and…
Added 19 mins ago
A
Intern, Product Management - Manufacturing
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…their data without switching tools. We build multi-persona applications that serve everyone from an individual designer to a CAM operator, and we're extending those experiences to work…
Added 34 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Spiritwood, SK
- Part-time
Job Description: Under the direction of the Community Care Manager, the Home Care Nurse provides professional nursing care to meet the physical, psychological, rehabilitative, and emotional…
Added 34 mins ago
TA
SERVICE COORDINATOR - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Ottawa, ON
- Part-time
Reporting to the Store Manager, the Part-Time Service Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 34 mins ago
Registered Psychiatric Nurse/ Registered Nurse (N2) - Adult Psych Emergency Nurses - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the RPN/RN is responsible for providing professional nursing services for patients, including those with complex and…
Added 34 mins ago
Critical Care/ICU Nurse -Trainee
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients with complex and…
Added 34 mins ago
E
Coordinator, Project Delivery
EPCOR
AB · Edmonton, Alberta
- Full-time
Reporting to the Manager, Project Delivery, this position is responsible for (but not limited to) the following:

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

Apply About employer

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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