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Added 14 mins ago
R
Senior Financial Analyst
Roofmart
Brampton, ON · Roofmart Brampton Office
- Full-time
…financial support to our branches. The role reports to the Finance…
Added 14 mins ago
T
Sales Development & Coaching Manager
tripcentral.ca
Hamilton, ON
- Full-time
tripcentral.ca is looking for a Sales Development & Coaching Manager to help our travel sales agents have better conversations and convert more leads. You’ll listen to real calls, spot…
Added 14 mins ago
IG
Project Manager - Finance
Infotree Global Solutions
Montreal, QC
- Contract
Added 14 mins ago
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Senior Project Manager
Cosmo5
Montreal, QC
- Full-time
Cosmo5 is looking for a Senior Project Manager to drive the delivery and financial performance of client projects. As our first dedicated project management hire in Montreal, you will help…
Added 14 mins ago
AI
Senior AWS Data Engineer(Infrastructure ,AWS CDK)
Apptoza Inc.
Toronto, ON
- Contract
Role: Senior AWS Data Engineer(Infrastructure ,AWS CDK)
Added 14 mins ago
CE
Buyer & Planner
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Calgary, AB
- Full-time
…is located in Calgary, Alberta and reports directly to the Manager, Procurement. The ideal candidate will also have a willingness to work in a fast-paced oil and gas supply chain…
Added 30 mins ago
C
Strategic Fixer
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- $78,000 to $160,000 USD / year
- Full-time
- Remote
Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions.
Added 44 mins ago
Partner Marketing Manager (Hybrid)
OpenTable
Toronto, ON
OpenTable is looking for a Partner Marketing Manager to turn strategic partnerships into repeatable, measurable growth for our restaurant business. Reporting to the Senior Director,…
Added 44 mins ago
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Quality Insights Manager
Article
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
…framework, standardizing defect codes and proposing a connected data model alongside our Business Intelligence & Analytics (BIA) team. In a year, you’ll be proud to say you’ve built a…
Added 44 mins ago
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Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 44 mins ago
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Account Executive
Carrier Enterprise Canada
AB · Alberta, Canada
- Full-time
Work closely with internal teams, assigned Account Manager(s), marketing, product development, order management, technical services and pricing, to ensure client satisfaction.
Added 44 mins ago
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Gestionnaire de produit / Product Manager
Budge Studios
Montreal, QC
- Full-time
Budge Studios is looking for a data-fluent Product Manager to drive the strategy, retention, and monetization across our portfolio of 25+ top-tier mobile apps for kids.
Added 44 mins ago
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Auditor IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Apply analytical skills and be open minded to explore different ways to audit. Embrace and utilize data analytics to improve audit coverage
Added 44 mins ago
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Purchasing Manager
Robert Half
Mississauga, ON
- $85,000 to $95,000 CAD / year
- Full-time
We are seeking a Purchasing Manager to lead procurement activities for a fast-paced distribution environment. This role is responsible for managing supplier relationships, negotiating…
Added 59 mins ago
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Founding DTC Growth Marketing Manager, Silvie
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Toronto, ON
- Full-time
…are repeatable, and we put more money behind them because the data says…
Added 59 mins ago
IF
Project Manager, Artificial Intelligence & Data (AI & Data)
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…high-impact initiatives involving artificial intelligence, advanced analytics, and data…
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Stagiaire bilingue en marketing – Zone de marché (Québec/Ouest) / Bilingual Marketing Intern – Market Area (Quebec/Western)
Ford Motor Company
Oakville, ON
- Part-time
Support Marketing Manager with all regional activations and sponsorships
Added 59 mins ago
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Sales Operations – Communications Intern
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Oakville, ON
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Support National Dealer Communications, use Adobe Experience Manager based portal to
Added 59 mins ago
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Senior Compliance Testing Analyst, Compliance Monitoring & Testing (5641)
TD
Toronto, ON
- Full-time
Experience investigating and making sense of information through data analysis, understanding data patterns and trends, as well as resolving and troubleshooting data integrity.
Added 1 hour ago
A
Manager, Data Analytics and Reporting
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The Manager, Analytics & Reporting will lead the creation of trusted, scalable analytics and reporting that power the US Commercial business across Specialty Pharmacy, Specialty Infusion…
Added 1 hour ago
FM
Marketing Analyst Intern - Parts & Service and Customer Experience
Ford Motor Company
Oakville, ON
- Part-time
Partner with the Accessories Manager on initiatives such as:
Added 1 hour ago
FM
AI Strategy Intern
Ford Motor Company
Oakville, ON
- Part-time
…operationalizing AI at scale, working directly with the AI Strategy Manager on high-visibility initiatives that touch corporate operations, dealer enablement, and customer…
Added 1 hour ago
Senior Associate, Programmatic Solutions
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Toronto, ON
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic…
Added 1 hour ago
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Proposal Procurement Lead (North America)
Veolia | Water Tech
Oakville, ON
- Full-time
Maintain and enhance the NORAM Price Book with current supplier and subcontractor pricing data, synthesizing pricing analytics from global and regional categories.
Added 1 hour ago
MI
Business Analyst
Maarut Inc
Levis, QC
- Contract
…applies to the analysis, in collaboration with the PO and project manager, not to project management. Political acumen and the ability to reconcile multiple stakeholders weigh in…

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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