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Added 13 mins ago
CE
Senior Manager, SCM Operations Category Management
Cenovus Energy
Calgary, AB
- Full-time
The Senior Manager, SCM Operations Category Management position is an exciting leadership opportunity to lead strategic sourcing, contracting and category management across Cenovus assets.…
Added 13 mins ago
One-To-One Cannabis Management Development.TBD
Calgary Co-op
Calgary, AB
This position will assist the Cannabis Manager in the operation of their Cannabis location to improve service, program execution and company profitability. This includes scheduling,…
Added 27 mins ago
Procurement Manager
Amrize
Richmond, BC
The Procurement Manager is responsible for implementing procurement strategies in close collaboration with North America Category Managers and key business stakeholders. This role manages…
Added 27 mins ago
PT Sales Lead - Call It Spring Coquitlam
The Aldo Group Inc / Le Groupe Aldo Inc.
Port Coquitlam, BC
…recognized wholesale and licensed partner, leading the design, sourcing, and distribution of fashion-forward footwear, handbags, and accessories. Our portfolio features well-known brands…
Added 27 mins ago
Senior Financial Controller/Manager
Umicore
Markham, ON
…catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we…
Added 27 mins ago
NC
Senior Manager, Tax (Contract)
Northleaf Capital Partners
Toronto, ON
- Full-time
…Montreal, New York, Seoul and Tokyo, is focused exclusively on sourcing, evaluating and managing private markets investments. Northleaf manages closed and open-end funds across a range of…
Added 27 mins ago
OB
Purchasing Specialist
Olli Brands Inc.
Toronto, ON · Etobicoke, ON
- Full-time
The role sits in Operations, reporting to the [Operations Manager], and is a peer to the Demand Planner - the plan is theirs, the purchase order is this role’s. It works daily with…
Added 27 mins ago
SS
Designer, Mechanical
Samuel, Son & Co.
Vaughan, ON
- Full-time
- Review initial concept with sales, project manager, customer and supervisor, as required
Added 57 mins ago
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Events Marketing Coop (December 2026 - May 2027)
commonsku
Toronto, ON
- $3,700 to $4,150 CAD / month
- Full-time
Conduct pre-event research, planning, venue sourcing, vendor coordination, and timeline management
Added 58 mins ago
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Marketing Manager
Zeifmans
Toronto, ON · North York, ON
- Full-time
Reporting to the Director of Operations, the Marketing Manager works closely with the Marketing Committee to develop and drive Zeifmans’ marketing strategy to build brand awareness, expand…
Added 1 hour ago
KS
Procurement Manager
Kelly Services (Canada), Ltd.
Toronto, ON
- Contract
Procurement Manager, Sourcing and Contracting.
Added 1 hour ago
CC
Account Representative 5 - Union
Coastal Community
Campbell River, BC
- Full-time
Resolves member concerns/issues and refers to the Branch Manager or Assistant Manager for issues above their level of authority.
Added 1 hour ago
Site Material Coordinator - Travel Canada (m/f/d)
Nordex Group
AB
…warehouses throughout Canada. Reporting to the Parts Support Manager, this position works closely with Service Operations, Global Spare Parts, sourcing teams, and logistics partners to…
Added 1 hour ago
Site Material Coordinator - Travel Canada (m/f/d)
Nordex Group
AB
…warehouses throughout Canada. Reporting to the Parts Support Manager, this position works closely with Service Operations, Global Spare Parts, sourcing teams, and logistics partners to…
Added 1 hour ago
Site Material Coordinator - Travel Canada (m/f/d)
Nordex Group
AB
…warehouses throughout Canada. Reporting to the Parts Support Manager, this position works closely with Service Operations, Global Spare Parts, sourcing teams, and logistics partners to…
Added 1 hour ago
SC
Creative Retail Sourcing Specialist (Buyer)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Operations Manager, Campus Services, the Creative Retail Sourcing Specialist is responsible for executing sourcing strategies to reduce costs and analyzing vendor spend.…
Added 1 hour ago
DC
Equipment Trading Manager – Transformers & Switchgear
Driftwood Communications
Victoria, BC
- Full-time
We’re hiring: Equipment Trading Manager – Transformers & Switchgear
Added 1 hour ago
LC
Natural Foods Department Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
…and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE…
Added 1 hour ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 1 hour ago
LC
Pharmacy Manager
Loblaw Companies Limited
Drumheller, AB
- Full-time
…and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE…
Added 1 hour ago
LC
Sr. Manager, Quality Assurance – Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are essential to the trust Canadians place in Loblaw Control Brands. The Senior Manager, Quality Assurance – Strategic Initiatives turns complex, business-critical…
Added 1 hour ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 1 hour ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 1 hour ago
LC
Produce Department Manager
Loblaw Companies Limited
Calgary, AB
- Full-time
…and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE…
Added 1 hour ago
L&
Retail Operations Co-op
Lindt & Sprüngli (Canada), Inc
Toronto, ON · LCA - CAN - Corporate - Head Office - Toronto - ON
- Full-time
Reporting to Senior Manager, D2C Operations & Comm, the Retail Operations Co-op will assist in supporting Lindt & Sprüngli (Canada), Inc. with retail performance and planning.

Teleperformance

Business Analyst

Toronto, ON, Canada
TPCA Toronto, Canada

$54,500 annually · Full-time

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Job details

Pay: $54,500 annually
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Business Analyst

Location: The Well, Downtown Toronto

Reports to: Business Analyst Manager

Contract: Regular, Full-time

Travel Requirements: No

For existing vacancy: No

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Job Requirements:

Six Sigma certified (yellow belt minimum, green or black belt preferred)
Background in a sales support environment, with experience managing KPIs of Sales Representatives and Project Managers
Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc.
Experience in managing stakeholders, multiple processes, departments, and projects simultaneously
Experience in statistical analysis
Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimization
Proficient in PLX Dashboard (preferred)
Experience with Time Series Management of Data
Prior experience in putting together reporting framework and business review presentations from a data perspective
Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance
Experience working in Business Process Outsourcing and is used to a very fast-paced environment
Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets, Forms or Data Studio
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis

Benefits & Perks

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
2 weeks leave and medical benefits
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.

Salary

$54,500 annually

Schedule

Fixed schedule Monday to Friday 9:00 am to 6:00 pm

Location

Candidates are advised to be within travel distance from our primary location: The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.

Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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More about this job

Responsibilities

The Business Analyst will prepare data points for various departments including QA, Training, and Operations to support performance management. They will also launch new processes to streamline workflows and collaborate globally to implement new tools.

Requirements

Candidates must be Six Sigma certified and possess a strong background in sales support environments with proficiency in Excel and SQL. Experience in managing stakeholders, statistical analysis, and data integrity is essential for this fast-paced role.

Skills

Six Sigma
Sales support
KPI management
Excel
Google Sheets
Stakeholder management
Statistical analysis
SQL
Data extraction
Data manipulation
Data integration
Performance optimization
PLX Dashboard
Time series management
Reporting framework
Business review presentations

Benefits

Medical benefits
Dental benefits
Employee family assistance programs
Rewards and recognitions programs
Incentive programs
Career development plan
Training

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Six Sigma
KPIs
Excel
Google Sheets
SQL
Data Extraction
Data Manipulation
Data Integration
Performance Optimization
PLX Dashboard
Time Series Management
Reporting Framework
Business Review
WBR
MBR
QBR
Trendline Analysis
Correlation Analysis
Quartile Analysis
Root Cause Analysis
Google Data Studio
Business Process Outsourcing
Data Management
Operations
Sales Support
Stakeholder Management
Project Management
Data Capture
Workflow Optimization

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